Service Manager

Cornelius Johannes Botha

****/**/**

Contact Details

Fleming Street nr 9

Rivera Park

Potchefstroom

South Africa

+ 824576607

27

*****-*****@********.***

Personal statement

I have over 12 year’s professional experience in my own Kia and Hyundai Dealership in

South Africa. I can work independently with little supervision. I have developed my skills

as a resourceful problem-solver who uses his initiative and organisational skills to get the

job done.

I am regarded as a competent team member who is always prepared to go the extra mile.

Someone who is able to remain focused and self-directed in a fast paced work

environment while dealing with conflicting demands.

I am highly motivated technician Forman / Manager who is committed to the highest

standards of work performance please contact me.

Education/Skills

• N3 Studdies

Qualification provider: Brainlyn

Highest standard passed Grade 11

School Intec

Year obtained 2004

Subjects Afrikaans

English

Accounting

Computer studies

Office Practice

• N2 Studies

Qualification Provider: Vuselela Collage Potchefstroom

Year Obrained 2013

Subjects Engineering Drawing

Engineering Science

Mathematics

Motor Trade Theory

• Petrol Automotive Technician

Qualification Provider: MC Carthy Training Centre

Trade T qualification Received by: Merseta (Manufacturing, Engineering, and related

est

Services Education and training authority

Designated Trade: Motor Mechanic

Year Obtained 2014

2005 ITTC Training Corporation Certificate - ITTC Network Technician

2007 Associated Motor Holdings- Customer Care course

2009 Hyundai Training – Complaint Management

2012 Audi High Performance Driving Course

- Safety

-Cornering

-Braking

-Mechanical Sympathy

-Reaction

-Awareness

- Handling

- Co-Ordination

2013 Dacar Motor Corporation – Technical Training/EC 7

2013 Hyundai Certificate – Certified Warranty Clerk

2014 Hyundai Certificate – Automatic Transmission

Hyundai Certificate – Model Introduction Grand I 10

Hyundai Certificate – Automatic Transmission

Hyundai Certificate – Certified Technician

2014 Kia Certificate – Engine Expert

Kia Certificate – Certified Service Advisor

Kia Certificate – Expert Service advisor

Kia Certificate – Chassis Expert

Kia Certificate – Parts Certified

Kia Certificate – Technician Certified

2015 Kia Certificate - Master Technician

Work history

Employer Neils Service Centre

Position Held Motor Vehicle Technician

Year 2002-2008

Capacity Permanent

Duties:

Maintains appropriate service and repair records.

Researches, purchases and inventories equipment parts, chemicals

and supplies.

Responds to routine and emergency calls for repairs and service.

Assists and serves as back up to other Facilities employees.

Repairs and overhauls automotive vehicles: Examines vehicle and

discusses with customer or AUTOMOBILE-REPAIR-

SERVICE ESTIMATOR; AUTOMOBILE TESTER; or

INSPECTOR nature and extent of damage or malfunction.

Plans work procedure, using charts, technical manuals, and

experience.

Raises vehicle, using hydraulic jack or hoist, to gain access to

mechanical units bolted to underside of vehicle.

Removes unit, such as engine, transmission, or differential, using

wrenches and hoist.

Disassembles unit and inspects parts for wear, using micrometers,

callipers, and thickness gauges.

Repairs or replaces parts, such as pistons, rods, gears, valves, and

bearings, using mechanic's hand tools.

Overhauls or replaces carburetors, blowers, generators,

distributors, starters, and pumps.

Rebuilds parts, such as crankshafts and cylinder blocks, using

lathes, shapers, drill presses, and welding equipment.

adjusts brakes, aligns front end, repairs or replaces shock absorbers

Replaces and adjusts headlights, and installs and repairs

accessories, such as radios, heaters, mirrors, and windshield

wipers.

Employer Potch Service and Repair Centre / Hyundai an Kia agents

Promotion Motor Vehicle Technician / Co-owner of Company

Year 2008 - 2014

Capacity permanent

Duties Manages and motivates all services’ staff and other personnel involved in

delivering high level, quality service, and on time delivery of

service vehicles in order to ensure growth and expansion to

achieve targets.

•Analyze current procedures and activities to identify and present

opportunities for improvement of the workshop.

•Ensure that the department is adequately staffed to achieve

objectives, and that technicians are aware of procedures for using

new products and equipment.

•Facilitate the orientation of new team members in collaboration

with the Workshop Supervisor by familiarizing them with work

surroundings, explaining work hours, procedures, use of equipment

and job expectations and ensure that new team members

understand their respective duties.

•Maintain good relationships with customers.

•Ensure adequate maintenance of tools, equipment and other

materials in the Service Area.

•Facilitate the training and development of team members in the

department, by providing feedback and coaching to support

improvements in their job performance.

•Conduct annual Performance Appraisal for Workshop Personnel.

•Provide advice and technical assistance to team members.

•Evaluate the impact of work delays, interruptions or changes in

plans to develop appropriate course of actions.

•Monitor workflow to anticipate impact of delays due to team

members being absent for leaves, holidays or sickness.

•Review customers service orders and inspect the quality of a

technician repairs before the release of vehicles.

•Review work orders to ensure that all actions have been

documented according to Service Workshop policies and

procedures.

•Plan and adjust the workloads of department personnel to match

their skills and abilities.

•Plan and prepare annual budget for the department and facilities,

scheduling expenditures, analyzing variances and initiating

corrective actions. Follow up closely during implementation.

•Coordinate with sales department and arrange for delivery of

equipment to customers.

•Maintain communication with Kia & Hyundai headquarters to

obtain security information, report unusual concerns and share new

ideas that may contribute to improved Workshop operations

Employer Kia Mahikeng

Position Held Service Forman

Year 2014- CurrentCapacity

Permanent

Duties:

Ensure the efficient and effective use of staff, workshop facilities

and equipment.

Determine customers’ needs and respond as necessary in accordance

with directions issued on customer care, including booking in

vehicles for maintenance, and repairs

Determine priorities and allocate work to workshop/staff.

Monitor work progress, and pursue as necessary.

Advise on best methods of repair and determine repair times in

consultation with the vehicle manufacturers’ information and

standards.

Ensure service and repair targets are met.

Ensure financial targets are met within own sphere of responsibility,

maintaining minimal stock of parts, authorising orders up to the

prescribed limit.

Ensure all work is carried out within a realistic time.

Inform the Service Manager on revisions to service contents, i.e.

usually relates to the age of the vehicle.

Liaise with the Parts Manager or Service Manager on issues

affecting availability of parts, and to take responsibility for parts

ordering in the absence of a Parts Officer.

Operate the Computerised Workshop Management, ordering and

parts system to aid the following tasks: creation and updating of

job sheets; allocation of work to individual members of staff by

inserting employee numbers; enter start and time finished on

jobs; recording of vehicle downtime; ordering of parts and

equipment against job sheet numbers, receipt of parts and

equipment; transfer of parts and equipment and recording of

labour to jobs.

Ensure adequate cover is provided in the absence of Workshop

personnel and advise the Service Manager if this cannot be

achieved.

Communicate with external repair agencies as necessary.

Cover the duties of the Service Manager in their absence,

particularly regarding maintaining security of the

workshop/buildings.

Insure all unfair wear and tear is identified and liaise with Service

Manager.

Undertake the full range of duties of a multi skilled Mechanic

maintaining / repairing all types of vehicles etc and attend

breakdowns at Depots and on sites.

Record all times and attendance hours to facilitate payment.

Interests/Hobbies

Fishing

Rebuilding Vehicles

Cycling

Referees

Neils Service Centre Mafikeng

Neil Botha 018-***-****

Potch Service and Repair Centre

Dorothy Botha 072*******

Contact this candidate