Felecia Roscoe

Have a flare for completing tasks; like a challenge and am willing to work hard.

Grayson, GA

acppql@r.postjobfree.com - 678-***-****

Provided exceptional customer service skills in a call center environment. Generated monthly sales reports for

upper management. Heavily involved in Vendor and partnership events. Entered data in an in-house database

for tracking and reporting purposes.

Highlights

Strong organizational skills

Excellent judgment

Active listening skills

Strong work ethic

Seasoned in conflict resolution

Sales expertise

Sharp problem solver

Exceptional telephone etiquette

Superior communication skills

Leadership

Global traveler

Skilled negotiator

WORK EXPERIENCE

Travel Consultant

Total Systems - Alpharetta, GA - September 2014 to February 2015

I took inbound and made outbound calls to assist with travel requests; processed payments; entered

information in the database and assisted customers with customer service issues.

Skills Used

I demonstrated my great customer service skills by communicating effectively

Executive Travel Counselor

American Express Travel - March 2000 to October 2014

Manage a Corporate and Leisure portfolio of American Express most Elite Cardholders seeking cost

effective knowledgeable travel consultation specifically in areas of flights, hotels, rental cars, private

transportation, trains, cruises, tour packages and limited concierge services.

Receive incoming calls from customers with travel requests

Attempt to resolve customer service issues within twenty-four hours

Consistently provide excellent Customer Service.

EDUCATION

Bachelor of Arts in Theology-Divinity

Grace Christian College - Milwaukee, WI

2010

SKILLS

Customer Service, Management, Travel Research

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