Customer Service Manager

ANTHONY D. PETERSON

**** ********* ***, ****** *******, GA 30127

(Phone) 678-***-**** (E-mail) *******************@*****.***

Experienced, Highly Motivated Outcomes Oriented Logistics Specialist & Veteran seeks position

with a solid organization that utilizes my experience within logistics and knowledge of warehousing,

distribution and transportation offering career growth and stability. Respected and rewarded in

performance management and operational improvements, cost savings, team work and employing the

right & successful reflective in engaged, retained personnel demonstrating positive moral, safety and hard

work by setting daily objectives. Previous experience and knowledge in logistics within the military that

taught & instilled life values in Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal

Courage, reflective in my work ethics and overall as a person, husband, father, son and employee.

Professional Experience

Warehouse Manager August 2014 – Current

Pierce Aluminum Company Powder Springs, GA

Supervise, plan and lead all aspects of operations and departments, which include shipping and receiving,

delivery, maintenance and repair, production and warehouse to maximize customer satisfaction, increase

revenue, reduce expenses and maximize profits while maintaining a motivated and competent team of

service providers.

• Manage over $4 million worth of inventory through accounting systems such as KEA and

DocStar for 100% accountability through product handling and storage requirements

• Maintain safe and healthy work environment by following and enforcing standard operating

procedures

• Operate and also ensure maintenance on the flatbed truck, pick-up truck with overhead rack, sit

down lifts, reach lift, scissor lift, overhead crane, plate saw, chop saw, etc…

• Work closely with the Branch Manager, Sales, and Accounts Payable on daily operations

Assistant Manager September 2003 – August 2014

3PD – Third Party Delivery Marietta, GA

Promoted and recognized in supervisory and managerial roles in inventory management, logistics

and warehousing for Fortune 1000 accounts of 3PD of one of the largest providers of in-home residential delivery

and installation services of "heavy goods", like furniture and appliances in the United States and recognized as a

“TOP 100 of Inbound Logistics.” Supervise and manage multimillion dollar accounts for Kraft Maid, GE

appliances, IKEA and The Dump.

• Supervise and monitor daily operations, scheduled routes and customer service using Dispatch

Office system

• Process reports, claims, invoices and OS&D

• Inventory control

• Supervise multiple drivers and dock associates in daily operations

• Operate and maintain Penske trailers and Crown / Toyota forklifts

• Supervise and assist in daily deliveries, customer service satisfaction, and client relations

expectations

• Work closely with third party management and assigned companies staff in the success of

deliveries

Warehouse Supervisor

3PD – Third Party Delivery Marietta, GA

Promoted to supervise several drivers with helpers and dock associates in daily warehouse operations.

• Maintained maintenance on equipment with Penske trailers and Crown forklifts

• Monitored daily operations using Dispatch Office system

• Completed reports and customer service daily

• Worked closely with Accounts Payable and Receivable

• Processed Overages, Shortages and Damages

Inventory Supply Manager June 2006 – June 2007

United States Army (SSG – E6) Operation Iraqi Freedom Baghdad, Iraq

• Prepared End-User Certificates (EUCs) along with contracts from other countries to allow

ammunition, weapons, vehicles, equipment and supplies into Iraq for the Iraqi government

• Processed $176 million worth of supplies through an accounting system associated with logistics

management

• Worked closely with a Lieutenant Colonel getting approval from the Ministers in Ministry of

Defense, Ministry of Interior and Ministry of Foreign Affairs for EUCs

• Trained Iraqi military personnel on supply inventory procedures

Unit Supply Manager August 2001- May 2006

United States Army Reserve (SGT – E5) Atlanta, GA

• Maintained accurate accountability of supplies and equipment using the Unit Level Logistics

Supply System (ULLS-S4)

• Prepared and maintained organizational supply records and forms

• Received and inspected inventories for future deliveries

• Secured and controlled equipment and supplies by using computer applications in work

assignments

• Performed general inventory, office and clerical procedures

Education & Certifications

DeVry University 75 credit hours awarded in Telecommunications Management Alpharetta, GA

High School Diploma received from South Grand Prairie High School Dallas, TX

Certified 92Y – Supply (Logistics) Specialist Fort Lee, VA

Certified Lift Truck Driver Marietta, GA

Recognition Awards

Operation Iraqi Freedom

Awarded the Lieutenant General’s Coin for improving the process of EUCs

Army Commendation Medal for meritorious service

3PD Corporation

4th quarter Champions for 2011 VOC National Contest Honors for Kraft Maid cabinets

June and August 2009 VOC National Contest Honors for Kraft Maid cabinets

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