Customer Service Manager
Resume:
Jesus Rivera Jr.
Sicklerville, New Jersey, 08081
Home Phone: 856-***-****
Cell Phone: 856-***-****
Email Address: ****.******@*******.***
I am bilingual, and an experienced Parts Manager, offering over 27 years of professional experience in the Auto Parts Business including, Lexus, Infiniti, Jaguar, Saab, Land rover, Nissan. I also have extensive customer service and computer skills. I possess a comprehensive back ground in areas such as, wholesale, retail, customer service, parts inventory, estimates, warranties, body orders, billing auto parts, microfilm literate, ADP & Reynolds computer knowledge. Show room window displays, and service appointment scheduling, and mechanic parts dispersing.
WORK HISTORY
02/2011 to 01/2014
Lexus of Atlantic City
3169 Fire rd.
Egg Harbor, NJ 08234
Parts manager
Philadelphia Eagles: Concierge Supervisor.
One Lincoln Financial way
Phila. Pa. 19148
07/2011 to present.
06/2007 to 06/2011
A Touch of Puerto Rico
661 Blackwood-Clementon Rd.
Lindenwold, NJ. 08081
Owner/Operator
Perform all duties necessary to fully run a restaurant.
Duties include: cooking, cleaning, accounting, purchasing good, order taking, serving.
07/2009 to 02/2010
Cherry Hill Classic Cars
2000 Rt. 70 East
Cherry Hill NJ.
Assistant parts Manager
Manage parts department in the absence of the manager; assist the manager in all aspects of running the parts department on a daily basis
12/2002 to 12/2006
Nissan of Turnersville
Turnersville, NJ 08012
Parts Manager: Perform all aspects of a Parts Manager. Responsible for an inventory of $350,000. Manage a group of six (6) employees. Fill position in absence of employees.
12/1999-12/2002
Holman Motorcars
6017 Blackhorse Pike, Egg Harbor Township, NJ 08234
Parts Manager:
Conduct all aspects of Parts Manager, manage both Jaguar and Infiniti parts departments, customer service, cashier, counter person, retails, whole sales, parts ordering, parts returns, inventory control, stock shelves, body shop estimates.
10/1999-12/1999
Land-Rover
Route 611, Willow Grove PA
Parts Manager:
Conducted all aspects of Parts Manager, work with technicians, doing stock orders, parts returns, customer service.
11/1986-12/1999
Cherry Hill Classic Cars
2000 Rout 70 E. Cherry Hill, NJ 08002
Systems Administrator:
Purchasing of all (V.O.R), auto parts stock orders, and office supplies, computer troubleshooter, loading computer software in all departments, close and consolidate month end reports for both Jaguar and Saab parts department, run weekly misc. reports such as, doc sheets, technician hours report, service advisor recaps, consolidate and calculate matching parts department invoices, packing slips and mail to the business office.
1994-1999
Assistant Manager:
Manage parts department in the absence of the manager; assist the manager in all aspects of running the parts department on a daily basis.
1992-1999
Parts Expediter:
Working one on one with mechanics and dispensing of auto parts, locating parts on the microfilm, answering customers calls, communicating with auto body shops and placing body orders, interact with customers in regards to sales of auto parts, returning warranty parts, schedule appointments, counter customer service, selling parts at retail price, billing auto parts on repair orders, locating parts in the computer, assist with parts inventory, accessories display area.
1987-1992
Shipping and Receiving:
Checking in stock and order parts via computer system, parts inventory controller, logging of parts.
1986-1987
Auto Parts Delivery Driver:
Pickup and delivery auto parts to auto body shops and other dealerships.
EDUCATION: Woodrow Wilson High, Camden NJ 08105 (Diploma awarded)
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