Salesforce Developer
Resume:
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SUMMARY
*.*+ Years of IT experience in Salesforce.com CRM Platform both as
Developer and Administrator,which includes business analysis, design,
development, testing and implementation of Business Applications.
. Experienced in all phases of Software Development Life Cycle (SDLC),
quality management systems and project life cycle processes.
. Extensive Apex, Visualforce, C#, Visual Basic, SQL programming
experience.
. Highly Experienced in Force.com Apex Classes, Apex Triggers, Integration,
Visualforce, Force.com API and Salesforce.com S-Controls.
. Experienced in Administration setup like manage Users, Security Controls
and Data Management.
. Highly experienced in writing SOQL, SOSL.
. Experienced in Integration using Salesforce APIs, External apps Web
services.
. Experienced in Integration using Salesforce APIs with .Net Application.
. Experienced in Designing and developing .Net Webservices.
. Experienced in Building Orchestrations Deploying Projects in Cast Iron.
. Experienced in Using Cast Iron for Integrations of Salesforce with
External apps
. Experienced in Portals setup & appExchange package deployment, Force.com
sites development, Salesforce chatter customizations.
. Experienced in configuration Implementation of apps in Salesforce.com.
. Flex Mashup with Force.com
. Experienced in Integration Google chart visualization with
Salesforce.com.
. Used Data loader for data management in force.com platform.
. Experienced in Designing and developing reports and dash boards.
. Experienced in Integrations Twitter, LinkedIn and PayPal API(s) with
SalesForce.
. Experienced on Notification services, setting up the Scheduled jobs and
alerts.
. Extensive Software Programming experience in C#, Visual Basic.
. Expert in integrating CRM Database with other applications.
. Extensive experience in working with SQL Server databases.
. Expert in SQL, SOQL, Stored Procedures, Functions, Packages and Triggers.
. Experienced in designing and programming using Java and web application
development using XML, HTML, Java Script, .Net, ASP etc.
. Hands on expertise on Salesforce.com CRM & Force.com Platform as a Techno-
Functional Consultant in terms of configurations using the Force.com
Builder, Apex and Visual Force as well as integration with external
applications
. Team player with strong written/oral communication and inter personal
skills
. Ability to learn quickly in a dynamic environment
. Good Team handling skills.
. Salesforce.com Certified Developer(401)
. Salesforce.com Certified Administrator(201)
. Cleared first stage of Advanced Developer (501) Certification Exam (WI14)
. Cleared first stage of Salesforce.com Certified Technical Architect -
Self -Evaluation (WI14)
SKILLS:
Operating System : Microsoft Windows 9x/NT/2000
RDBMS : SQL Server 2000/2005, MS-Access
CRM : SFDC
Salesforce : Force.com, SOQL, SOSL,
Ajax Toolkit, Flex Builder
Web Servers : IIS 6.0 Web Server.
Scripting Languages : Java Script, HTML, XML
Programming Languages : APEX, Visualforce, VB6, PL/SQL, SOQL, C, C#, C++.
PROFESSIONAL EXPERIENCE:
* Qualcomm, Hyderabad (March 2012 - till date)
Programmer Analyst, Lead
Responsibilities:
. Responsible for Gathering detailed requirements
. Responsible for Leading, Task assignment and Coordinating with
Offshore development team.
. Conduct Daily Stand up meeting with DEV and QA team
. Engage the team on daily basis to provide daily status report for the
allocated task.
. Ensuring Salesforce.com Best practices/Coding Standards followed the
team on daily basis to provide daily status report for the allocated
task.
. Responsible for all Production support Activities in Salesforce.
. Responsible for all deployments made or scheduled to Salesforce
production.
. Extensively involved in Designing and Development of their new system
MQDS,Software IR in SalesForce.com
. Responsible for troubleshooting, training and sharing knowledge.
. Responsible for Developing and reviewing Apex classes and Triggers as
per Business needs.
. Responsible for Developing and reviewing custom pages using Visual
force and custom Apex controllers for customized UI of application
workflow.
. Responsible for Developing and configuring Web Service/Component for
Software Issue Management Project
. Participated in many Qualcomm Technical forums.
Projects Delivered:
Working as a part of Customer Engineer Apps Team.
Created a new web application for Material & Quality Database System
(MQDS) that allows users to track Chip parts as they move through various
shop floor activities including Bake, Lead Scan/ICOS, QA Inspection,
Laser Etch, Wafer, etc. The application will insure that the proper
levels of quality control testing are performed, and provide tracking of
tested parts. In addition, the system will allow users in other
departments to better estimate when parts will become available
. Provided real-time dashboard visibility to devices as they progress
through the various backend shop floor activities
. Faster "Backend Turnaround Time", improving process efficiency and
significantly streamlining several processes
. Systematically captured all relevant Inspection Data, thus replacing
existing paper system and enhancing metric gathering for continuous
process improvement
Trigger Framework/Architecture and Code Refactoring: It started with Case
Object and slowly implemented in all of QUALCOMM's SFDC Orgs.
The new trigger framework will apply the best practices set forth by
Salesforce.com on APEX triggers and provide a simple implementation model
for developing trigger code.( One Trigger per Object Concept)
. Full control of the order of execution for a particular object
. Less test code to manage
. Highly predictable results
. One and only one code pattern across all objects and org on how to
handle triggers.
Email - To - Any Object App
Created a Tool in salesforce, similar to Email To Case functionality. This
functionality allows users to respond to standard emails that arrive in
their email client and update a Custom/Standard Object Simply by replying
to the email. The email itself is then routed back to Salesforce where the
email message is placed on the Object.
Multi-Design Interface for any SObject App
A customize display screen and button that would let user select fields and
order (just like for a custom list view) in a separate popup window that
you could leave open so you could change things at any time. It would have
an "apply" button that would update the calling summary page with the
current selection and a "save" button that would update the display like
"apply" but also write the choices back to a table so the next time the
user came to this page they would see the display from their last saved
choices.
Environment: Salesforce.com, Force.com, S-control, Flex, Apex, XML,
JavaScript, Controllers, Visual force Pages, Sites, Workflows, Web Services
API.
* HCL Technologies Limited, Noida (October 2009 - February 2012)
Techno Functional Consultant
Projects Delivered:
> Sonus Networks -- Service Cloud Implementation and Ongoing Support &
Maintenance
Working as part of Service cloud and Sales cloud modules of Salesforce
Responsibilities:
. Responsible for Gathering detailed requirements from all Business users,
Converting Business requirements to IT requirements.
. Responsible for Leading, Task assignment and Coordinating with Offshore
development team.
. Responsible for all Production support Activities in Salesforce.
. Responsible for all deployments made or scheduled to Salesforce
production.
. Extensively involved in Designing and Development of their new system
(Case Management) in SalesForce.com
. Developed a SLA Timer component, that will take care of Response time
make to case, How much time spent on a case, provided provision of
Restore time i.e. ; Time adjustment and also calculate the time spent on
providing solution/feedback/resolution
. Validate a Customer account on the basis of Installed Equipment location,
whether the equipment location fall in the support program time frame or
not by calling a web service at real time and perform further operations
accordingly.
. Incorporated the Deep clone functionality to copy Master as well as slave
data with some preset values
. Creating Workflows, Time- based workflows, Email alert, Task, Field
update, Approval process, Validation rules, Assignment rules, formula
etc.
. Setting up and configuring customer portal including designing of portal
interface.
. Developed different surveys and host them at sites, also integrate it
with Google Analytics.
. Sending out Email Alerts as per their different case creation scenarios
i.e. either from Employee or Customer Portal using Single and Mass email
message functionality.
. Created Schedulers and Batch Apex functionality, that will run on
particular day and Mass email to all the contact with certain criteria
matched.
. Developed Batch Apex, which will look after orphan products in salesForce
and create an entry for them in price Book entry entity.
. Incorporated Google Visualizations charts in Visual force page .
. Developed Custom visual force reports in salesForce.
. Worked RMA (Return Merchandise Authorization) component which will take
care of shipping and Replenishments Depot processes.
. Currently working on Sales cloud implementation to replace existing sales
process application.
. Responsible for technical design and reviewing design by development
team.
. Responsible for Documentation Process.
Environment: Salesforce.com, Force.com, S, Apex, XML, JavaScript,
Controllers, Visualforce Pages, Sites, Workflows, Cast Iron, Web Services
API, Windows.
* Vsworx Information Systems, New Delhi (Apr 2009 - Oct 2009)
Salesforce Developer
Projects Delivered:
> Service Push (CRM Consulting Firm, US)
Worked as a CRM Developer Gathering detailed requirements from all
Business users. Service Push (http://www.service-push.com) is a global
CRM Consulting, and Business Solutions provider specializing in Customer
Relationship Management and I.T Service Management software
implementations for Small and Enterprise Business. The Social CRM
application will work with Salesforce.Com as an application. The
application should be in a managed and unmanaged format. The goal of the
application would be to integrate and synchronize Social Networking
information across social media channels with Salesforce.Com Lead,
Contact, Account, and Company information. The social networks in which
we are looking to synchronize information from are:
Linked In, Facebook, Twitter, Omgili for finding forum conversations.
After finding the relevant information, there should be a seamless way to
connect and integrate various information from these networks into
Salesforce.Com. In addition, the features will include support and lead
creation capability.
Responsibilities:
. Worked on Gathering detailed requirements from all executive management,
sales management, Support Management, client services,.
. Created detailed data mapping document for integrating various systems
with Salesforce.com.
. Created Apex classes and Triggers for customized business process within
Apex governor limits.
. Developed custom pages using Visualforce and custom Apex controllers for
customized UI of application workflow.
. Created workflows for creation task, outbound messaging, and email alert
and field updates.
. Responsible for all administrative tasks in Salesforce CRM. Administered
Salesforce.com applications and environments for users on day to day
basis.
. Supported users in creating custom reports for Sales and Support data
using PDF, Apex, Visualforce page and mail merge.
. Created data migration for import/export of data from Salesforce.com
environment.
. Integrated Twitter API Search with SalesForce and based on the search
results, the end user will have the ability to select a thread or
conversation and create a lead/Case from the search.
. Based on the selection made above, an import button would import the
information into SalesForce if available via the Twitter API
. Responsible for troubleshooting, training and all day-to-day user
requests.
Environment: Force.com IDE, Salesforce.com, Force.com, S-Controls, Apex,
XML, JavaScript, Controllers, Visualforce Pages, Workflows, Web Services
API.
* Planman Technologies, New Delhi (Aug 07 - Apr 09)
CRM Developer - Salesforce.com
Projects Delivered
> KYCnet Systems (KYC-as-a-Service to AML Institutions, US)
KYCnet (http://www.kycnet.com) provides our clients with a unique mix of
KYC-as-a-Service and KYC Software-as-a-Service solutions.KYCnet provides
complete KYC analysis services to serve the business needs of many AML
(Anti Money Laundering)-regulated financial institutions
The basic requirement is the functionality to provide the users of KYCnet
platform to synchronize the contact information available with the
SalesForce instance with Orchestra.
KYCnet wants to extend the service provided to clients of the KYCnet
Platform and allow them to synchronize the Contact(s) which are of interest
with the Sales Force.com organization if the client(s) of the KYCnet
Platform has Sales Force.com organization linked in KYCnet platform. To
achieve this, a Trigger, WebSerivce, addition to XML nodes will be
developed which will expose methods to synchronize Contact information
between SalesForce.com and KYCnet
Responsibilities:
. Involved in Requirement Gathering and converted Business requirements to
Technical Specs.
. Worked on Designing of Objects and relationship mapping in SalesForce.
. Created Visualforce pages using Apex, Visualforce language and Flex
tools.
. Developed Salesforce.com S-controls using flex builder and Action Script
for new account provisioning custom workflow.
. Created Workflows rules, Approval process, Validation rules, --Email
services.
. Developed classes and triggers in a controlled testing environment before
deploying to production.
. Developed Webservices and integrated and handled bidirectional data flow
to application Eloqua.
. Involved in integrating Salesforce to Customer Portal.
. Development of a Web Service which will expose methods for creation of
Contact(s), Updation of KYCnet record status and Perform synch Operation
with Orchestra
. Development of a Trigger which will validate the Contact entry.
. Development of a Apex Code which will generate a XML containing all the
required information of KYCnet Record, KYCnet Contact(s) and Notes and
mail it to the Concern Person with Attachments(if present) like Passport,
Driving License etc.
. Created a Home Page component to show different messages to different
logged in customer portal Users
. Created a Visual Force page, which will show all the Activities
associated to the logged in customer portal user (contacts) and its
Account.
. Implemented workflows, Field Level security and Validation rules.
. Creation of Managed Package.
. Wrote Apex Test Classes.
Environment: Eclipse IDE, Salesforce.com, S-Controls, Import Wizard, Apex,
XML, JavaScript, Visualforce Pages, Workflows, Email Updates, Web Services
API.
> Give India (NGO, Mumbai India)
Worked as a CRM Developer for implementation and maintenance of
Salesforce.com CRM application.
Give is a donation platform. This contains two modules. Internet module and
Back office module.
Internet module is for donor and Back office module is for internal
processing. Internet module have different pages like Internet give,
Payroll gives,
I give, Gift donation, buy donation through shopping cart, login .All pages
are developed on ASP.NET and Sql Server 2005.
Back office module contains pages like Mop statement, Bank statement,
Reconciliation, Contribution statement, Receipt, Remittance, Disbursement
process, back office transactions, Lead import. All are developed using
SALESFORCE API and ASP.NET
Responsibilities:
. Working on integrating Windows and Web based application with
Salesforce.com crm etc.
. Completely involved in Back office module. Creating Bank statement,
Mop statement, Remittance reports, Cron jobs, XMLs for Tally Vouchers
and generate receipts for it. Also involved in Data synchronization
between Sales Force and Sql server 2005.
. Development of front end and backend.
. Involve in Designing the database and module coding.
. Generate XML as per the Module requirement.
. Involve in creating the Web services.
. Creation of Custom Objects and Fields.
. Creation of Validation Rules, Workflows and Outbound Messages.
. Creation of Apex Classes, Trigger as per the Module Requirements.
. Working on Providing Support on the Defects raised by understanding
the flow of the application along with the code.
. Worked on Code Fixes for the Defects raised during the CRM flow.
Environment: C#, VB.Net, Php, XML, HTML, SQL 2000/2005, IIS 6.0 and
Salesforce.com.
* Vcustomer Pvt Ltd. (Mar 04 - Sep 04)
Technical Support Engineer (Salesforce.com)
Manhattan Associates has concentrated provides supply chains management
system. They help their customers the best possible solutions for their
needs. This project is completely base on manage of customer's case.
Responsibilities
. Overall quality management of the support team, including training &
knowledge enhancement workshops.
. Key Admin user on Salesforce.com, used by the Account Management &
Lead generation teams.
. Technical support to the existing customer's as part of the Account
management team.
. Training and developmental activities of the sales executives.
. Custom demo's/POC's for existing/prospective customer's as part of the
pre-sales process.
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