Manager Customer Service
Resume:
Martin A. Stepalavich
Danielson, CT 06239
********@**.*********.***.
Objective
To contribute to the achievement of increased profitability for an industry
leader by providing effective cost controls in a supply chain/logistics
environment.
Summary of qualifications
Over 25 years of management experience specifically in team development and
process improvements in many different positions in both the
Distribution/Warehouse environment as well as Store Management.
Notable Accomplishments
. Implemented RF Programs for three companies
. Created Safety Committees in two buildings
. Reorganized several facilities to improve efficiency by 60% and cut
payroll costs by almost half
. Developed an associate driven Associate of the Month program
increasing recognition.
. Created a monitor program that enabled managers to monitor the entire
operation in a snapshot allowing for better
team member utilization
. Designed a receiving scheduling system that allowed for more
efficient scheduling and better dock utilization.
Work experience
2010-Present
Distribution Supervisor TJMaxx
Responsible for standards, safety, and production in a key areas of the
Distribution Center. Supervise 25 associates. This is a 400000sqft full
service facility.
2007-2010
Second Shift Manager[pic] Ocean State Job Lot
Responsible for all picking and forklift operations. Supervise and direct
over 125 associates as well as three supervisors. This is a full service
distribution center, 750,000 sqft, supporting 94 stores.
2004 - 2007 Lowe's Home Improvement Distribution
Shipping Manager
Responsible for all shipping operations for a large distribution center.
Supervise and direct 75 associates as well as 4 supervisors to insure all
polices, practices and procedures are followed. Insure outstanding customer
service is provided for the 75 stores serviced. 1.4 million sqft facility
1999 - 2004 Brooks Pharmacy
Distribution Manager
Responsible for second shift operations of a full service distribution
center. Manage and motivate over 125 associates. Direct and oversee nine
area supervisors to insure daily demands are met. 500,000Sqft facility
1984 - 1998 Lechmere Sales
General Manager
Responsible for entire store operations. Direct and oversee over 100
associates. Drive all sales and service areas to maximize profit potential.
Oversee a staff of 10 Managers to insure all programs, policies, and
standards are maintained on a daily basis.
Manager Operations/Human Resources
Provide fiscal control in all areas, direct all operational areas including
warehouse, customer service, and cash management. Accountable for all areas
of personnel for a 100 associate environment including payroll, training,
hiring, and discipline standards.
Warehouse/Distribution Manager
Responsible for all warehouse operations, including shipping, receiving,
merchandise storage, and facility maintenance. Train and direct a staff of
over 80 associates as well as 4 supervisors. 28,000sqft to 350,000sq ft
facilities
Awards
Executive Award for Operation Excellence
4 - Store of the Year Awards for Outstanding Warehouse Operations
Accreditation's
Accident prevention and OSHA Compliance
Alpha Positive Employee Relations
Warehouse Efficiency and Systems
Sexual Harassment and the Law
Community activities
Lecturer St. James Church
Interests and activities
Bass Fishing, Restoring Vintage Pinball and Arcade Machines
Volunteer experience
Connecticut DEP Care Program Instructor
AYSO Youth Soccer Coach
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