Customer Service Sales

John J. Daly

***** ****** **** **. ********* FL *3579

********@***.***

813-***-**** (day/evening)

321-***-**** (Mobile) Date of Birth: 28thNovember 1965

Skills

Diversity Opportunities - Automotive, Business Development, Construction, Consultant, Customer Service, Distribution - Shipping, Executive, Human Resources, Inventory, Management, Marketing, Purchasing - Procurement, Research, Sales, Skilled Labor - Trades, Supply Chain, Training, Warehouse Sales & Marketing - Account Manager, Inside Sales, Manager, Outside Sales, Product Marketing, Sales, Sales Analyst, Sales Manager, Sales Rep Customer Service - Customer Service Manager, Customer Service Rep, Customer Service Sales, Executive Executive - Management Manufacturing/ Production - Inventory, Inventory Control, Logistics, Machine Operator, Operations, Packing, Plant Management, Purchasing, Shipping & Receiving, Warehouse Transportation - Automotive, Trucking Property /Construction/Trade - Branch Manager, Plumber

Work Experience

Service Manager

Goodyear, Tampa Fl

November 2013 to April 2015

•develop and implement customer service policies and procedures

•define and communicate customer service standards

•review and assess customer service contracts

•oversee the achievement and maintenance of agreed customer service levels and standards

•direct the daily operations of the customer service team

•plan, prioritize and delegate work tasks to ensure proper functioning of the department

•ensure the necessary resources and tools are available for quality customer service delivery

•review customer complaints

•track customer complaint resolution

•handle complex and escalated customer service issues

•monitor accuracy of reporting and data base information

•analyze relevant data to determine customer service outputs

•identify and implement strategies to improve quality of service, productivity and profitability

•liaise with company management to support and implement growth strategies

•co-ordinate and manage customer service projects and initiatives

•ensure budget requirements are met

•evaluate and performance manage staff

•identify and address staff training and coaching needs

BRANCH MANAGER

Winsupply, Augusta Ga.

November 2012 to September 2013

802 Scott Nixon Memorial Hwy Augusta Ga.

•Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

•Assess local market conditions and identify current and prospective sales opportunities

•Develop forecasts, financial objectives and business plans

•Meet goals and metrics

•Manage budget and allocate funds appropriately

•Bring out the best of branch’s personnel by providing training, coaching, development and motivation

•Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

•Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

•Address customer and employee satisfaction issues promptly

•Adhere to high ethical standards, and comply with all regulations/applicable laws

•Network to improve the presence and reputation of the branch and company

•Stay abreast of competing markets and provide reports on market movement and penetration

TIRE MANGER

FIRESTONE in PALM BAY, FL

October 2011 to November 2007

• Manages sales and service teams to effectively meet customer requirements within the store and to ensure the highest levels of customer service are consistently maintained.

• Develops strategies to improve customer service, drive store sales and increase profitability.

• Controls operational expenses, by developing expense control strategies, controlling personnel costs and monitoring expense policies or standards compliance.

• Oversees store’s environment and ensures that it is visually attractive, clean, organized and well stocked

BRANCH MANGER

CASTLE NORTH in MELBOURNE, FL

October 1999 to June 2007

•Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

•develop a sales strategy to achieve organizational sales goals and revenues

•set individual sales targets with sales team

•delegate responsibility for customer accounts to sales personnel

•co-ordinate sales action plans for individual salespeople

•oversee the activities and performance of the sales team

•ensure sales team has the necessary resources to perform properly

•monitor the achievement of sales objectives by the sales team

•liaise with other company functions to ensure achievement of sales objectives

•evaluate performance of sales staff

•provide feedback, support and coaching to the sales team

ACCOUNT MANGER

TERMINES SPECIALTY SUPPLY in MELBOURNE,FL

November 1991 to October 1999

1. Market and technology research

2. Formulation of strategy

3. Distribution channel analysis and development

4. New product development planning and management

5. Technology transfer, licensing, partnerships assessment and development

6. Marketing and advertising and promotion planning

7. Sales organisation planning and development

8. Import/export development

9. Business planning

10. Launch and implementation

REFRENCES UPON REQUEST.

Thank you

JOHN J. DALY

********@***.***

813-***-**** (day/evening)

321-***-**** (Mobile)

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