Customer Service Sales
Resume:
Ann Napolitano
Lawrence, NY, USA **559
Tel: 516-***-**** Email: **************@*****.***
Polished, professional rep offering:
Twenty six years of experience in billing and payroll, data
processing, receptionist, customer service, Avon sales rep,
eBay sales and Federal Express power ship.
Education
Lawrence High School Sep 1978 ~ Jun 1981
High School Diploma
Experience
Nassau Sports Care Sep 2014 ~ Present
Receptionist for Lynbrook office and back up for New Hyde Park office.
eBay Sales Rep. Apr 2000 ~ Present
Avon Sales Rep. Jan 1996 ~ Jun 2005
Pro Unlimited Global Solutions (Formerly Comforce) Feb 1998 ~ Oct 2012
Billing Processing Manager
Handle customer inquiries, complaints, and billing
questions. Calm angry callers, repair trust, locate
resources for problem resolution and design best
option solutions. Interphase daily with internal
partners in operations, payroll department, client
support, project management and financial divisions.
Experience with Sarbanes-Oxley procedures.
Shipping and tracking fedex packages.
Comforce Sep 1986 ~ Jan 1998
Data Processing Manager
Trained new and existing employees on data
processing skills. Tracked missing federal express
packages. Process incoming payroll, which includes
data entry and check production. Process and ship
payroll and next day delivery. Cross trained in
customer service and computer operations to be able
to fill in as needed. Provided weekly/monthly and
quarterly reports for outer offices and executive
management.
Microsoft Word, Excel, Outlook, PeopleSoft 9.0 HR/FS, Windows.
Skills
Language English Full professional proficiency
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Consistently met
performance benchmarks in all areas.
Created and maintained billing manual and daily processing sheets.
Maintain the distribution list for reports for internal staff and Vista/Quest.
Tested all new modifications and enhancements on the PeopleSoft software for the Quality
Assurance department.
Upload all payroll and billing transactions in the PeopleSoft system to affect the Accounts
Receivable and General Ledger weekly.
Print all invoices and internal reports needed for distribution.
Provide needed information on request such as copies of reports, invoices and processed
special request reports for in house as well as outer offices.
Helped payroll department in daily processing payroll, check production and set up direct
deposit.
Assist the payroll processing for Global and National Accounts.
Sort checks, advices and payroll registers for proper distribution.
Accurate and timely processing of customers daily billing transactions.
Create system adjustments according to policies and procedures within the department.
Interact with other departments to research discrepancies in payroll and billing.
Cross-train with other staff members and provide back-up as needed.
Trained new Quality Assurance, and new Payroll data entry employees on payroll/billing policy
and procedures.
References
Nassau Sports Care
Linda Neckles
PRO Operating, Inc.
Teresa Golio -
Senior Vice President of Finance
Veronica Comito-Gaglione
Michele Ferchland
Sumi Sachdeva
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