Customer Service Executive Assistant
Resume:
Gina Badoino
***** ******* **. **** *****, Fl. **433
Phone: 561-***-****
********@*******.***
o 22 years of varied experience providing administrative support and excellence in
customer service.
Possess an in depth knowledge of the job with advanced level of technical administrative
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abilities and knowledge in – information systems, software.
Experience includes – writing correspondence, compiling/distributing reports, conducting
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information researches and arranging meetings.
Confident, communication skills, project, database management, calendar management,
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planning skills, organized, Microsoft office, clerical, administrative, typing, answering
phones, scheduling appointments, reports, travel arrangements, meetings, agendas, keep
leadership informed, filing, faxing, scanning, emailing, phone etiquette, responsibility,
performance, decision-making, assistant, secretary, administrative assistant, data entry,
planning, meeting follow up, contact management, aggressive, leadership, travel booking,
calendar management.
Maintain office supplies inventory by checking stock to determine inventory level and
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placing order for supplies need.
Contribute to team effort by accomplishing related results as needed.
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Employment History
Wyndham Worldwide (USA) - Oct. 1998 – Sep.2009 / Elite Service Specialist
Arrange travel and hotel accommodation reservation, and providing itineraries to customers.
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy
and professionalism to resolve customer issues in one call resolution. Continually maintain
working knowledge of all company products, services and promotions. Answer customer/client
requests or inquiries concerning services, products, working one or multiple queues/skill sets
over various customer contact channels. Make recommendations according to customer needs on
features, upgrades and rate plans. Train new hires in Arkansas and Florida. Perform other duties
as assigned by management. Rotate in the Supervisory line to solve escalated issues for
members.
Schlumberger Oilfield Services – Oct. 1993/Jul. 1997 – Executive Assistant (Venezuela)
Colgate Palmolive – May 1989 /Sep. 1993 – Executive Assistant (Venezuela)
Pepsi-Cola Panamericana - Jun. 1987/Mar. 1989 – Executive Assistant (Venezuela)
Embassy of Indonesia - May 1985/May 1987 – Executive Assistant (Venezuela)
o Organize, manage and maintain executive’s meetings and appointments.
o Update manager’s schedules and diary.
o Prepare spreadsheets and presentations for the corporate executive office.
o Interact on a daily basis with organization staff, executives, clients, partners, vendors and
visitors.
Coordinate the scheduling of conferences, events and distribute minutes for the same.
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Organize travel arrangements, hotels/cars and travel expenses reports for the executive.
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Interact with the organization’s Board of Directors to attend, record/compile a distribute
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Board’s minute of meetings.
Read, sort and forward incoming correspondence to the executives including faxes, letters
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and emails.
Manage executive database – files, documentations and electronic records.
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Establish the manager’s office work procedures.
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Meet high level of quality standards for office services.
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Key Skills
o An in depth knowledge of administrative duties, clerical procedures and supervising
office systems.
Proficient use of office software, possessing learning agility to new software applications.
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Practical experience with MS Word, Excel and Power point.
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Professional bilingual verbal/written communication skills Spanish-English.
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Attention to detail.
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Excellent organizational and time management skills – ability to prioritize daily tasks.
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Ability to perform effective judgment in recognizing scope of authority. Reliable in
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protecting confidential information.
Use friendly communication to interact with a wide range of people.
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Education
o 2015 FIU / BBC (USA) Hospitality Management (Attending)
o 2014 Broward College (USA) Associate in Arts
o 2010 Broward College (USA) Computer Skills
o 2007 Florida Atlantic University Accent Reduction
o 2000 RCI University EVS1/Resort Condominium Int.
o 1975 Instituto Peruano Britanico Cambridge Certificate
o 1976 PUCP Centro de Idiomas English Diploma
o 1964-1974 Abraham Lincoln School High School Diploma
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