Manager Sales
Resume:
Windrin Crisostomo
** ******* *****, ******, ** *7628
************@*******.***
Qualifications Summary
Performance-driven, insightful and artistic with a proven ability to achieve and exceed all revenue and business-development
goals in a high-pressure environment. Skills include: client consultation; relationship development, focusing on aggressive
building of a solid client base; and team coaching and development.
Professional Experience
PNC Bank, N.A., Dumont, NJ June 2011-May 2014
Branch Manager
Identify the financial needs of our customers to structure PNC's products and services to meet those needs. Utilize sales
experience, product and procedural knowledge, and willingness to target and guide customer issues towards quick
resolution. Responsible for the branch's overall results, working with the guidance of PNC's benchmarks for customer growth
and retention, revenue, and market share.
As Manager and CIQ/EIQ Champion, developed Branch and team members to achieve Human Sigma Six Status by:
• Ongoing coaching and development to drive EIQ/CIQ results through instruction and engagement
• Develop and execute specific activities around production and employee commitment and engagement
• Develop target-specific action plan designed to enhance key drivers and achieve desired result
WebSite Beacon, LLC, Dumont, NJ September 2008-June 2011
Accounts Executive
Provided an ongoing management of client accounts, acting as the advocate for the client with the agency, and ensuring that the
customer received the best service promised at the time the business relationship was established. Served as primary point of
contact between the client and the agency, ensuring all rules and regulations were in place. Generated leads and developed new
relationships through effective presentations and proposals while enhancing existing relationships through efficient and
courteous service.
Wachovia Bank, N.A., Jersey City, NJ 2006-June 2008
Assistant Vice President, Financial Center Manager
Worked as liaison for the encouragement of client/Financial Specialist relationships to achieve service and sales performance,
strong financial center teamwork and positive customer experience. Managed all HR processes for direct reports and facilitated a
positive environment through Situational Leadership. Served as a teacher and coach to ensure an effective management role.
Selected Accomplishments:
• Consistently reached and surpassed 100% on all financial center goals
• Effectively mentored and managed associates to ensure their successful advancement within the company
Bank of America, North Plainfield, NJ & New York City, NY
Personal Banker to Assistant Banking Center Manager 2001-2006
Presented various financial products and services to business and personal prospects to established, develop and retain long-
term relationships. Led a team of sales and service professionals to meet and exceed sales goals and customer delight targets.
Coached a team to properly execute key behaviors while acting as role model. Managed center’s operational soundness from
staffing and recruitment to compliance and performance.
Selected Accomplishments:
• Met and exceeded sales and service goals by proactively identifying needs and developing assessment
• Constantly and proactively exceeded all financial goals, both personal and team-oriented
• Regionally recognized for leading the strongest team on operations/compliance and sales
Education and Additional Training
Bloomfield College, Bloomfield New Jersey
Bachelor of Arts in Sociology with a Criminal Justice Concentration, NMLS
Special Skills
Fluent in Spanish, verbal and written; Mac OS X and MS Windows; Adobe Photoshop and Illustrator
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