Customer Service Sales

( ALICIA ORTEGA SERVIN (

Dear Sir/Madam:

During my career I have acquired substantial experience in Management,

Sales, Personnel Management, Customer Service and Public Relations. I have

a bachelor's degree in Tourism and I have experience working with

international visitors to my country for over 8 years. I am currently being

sponsored by my Canadian Husband for permanent residency and have legal

working status in Canada. I feel the position you offer is well suited to

my qualifications and I would welcome the opportunity of discussing the

position further with you.

Kind regards

Alicia Ortega

9915, 88 Avenue ( Edmonton, AB ( T6E 2R4

587-***-**** ( ********@*****.***

ALICIA ORTEGA SERVIN

9915-88 Avenue

Edmonton, AB T6E 2R4

Phone No: 587-***-****

Email: ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. Over eight years full time work experience in office administration,

sales, customer service and public relations

. Bachelor's Degree in Tourism

. Ability to type fast with accuracy

. Ability to communicate well in English (speaking, reading, writing and

listening)

. Preparing training material, meeting sales expectations & preparing

budgets.

. Prepare meeting agendas and record and transcribe minutes

. Work in a team or alone with minimal supervision

. Computer Experience - Word / Excel / Power Point and different

Software use by companies

. #1 Sales Person for the Westin Vacation Club

. Graduated from the National Institute of Fine Arts

EMPLOYMENT EXPERIENCE

Customer Service

March - April 2015

J.Ennis Fabrics, Edmonton (Temporary)

Assistant Office Manager 2012-2013

Autechnik, Queretaro, Mexico

. Answered telephone calls, met with clients, handled business and

administrative details

. Checked shipping and purchasing documents to ensure that the proper

items and amounts were received

. Handled accounts payable and receivable and the reconciliation of

accounts

. Researched information on the Internet

. Arranged and organized meetings

Legal Verificator 2011-2012

Oasis Hotel, Cancun, Mexico

. Made vacation contracts on behalf of the hotel

. Prepared daily reports

. Answered client's queries and concerns

Sales Representative

2010-2011

Westin Lagunamar, Cancun, Mexico

. Customer service

. Sales

. Sales reports

Assistant Sales Director (Vacation Properties) 2006-2010

E Sol International, Cancun, Mexico

. Interacted with international Real Estate offices and arranged meetings

with the

management

. Trained staff for promotion of sales

. Prepared daily reports on cold calls and sales

. Prepared basic financial reports

. Touched base with suppliers for sales of vacation properties

Sales Representative

Mayan Palace Resorts, Cancun, Mexico

2005-2006

Teacher, Professional Dancer and Event Coordinator

1987 - Current

Guide at the National Museum of Anthropology and History

2003

VOLUNTEER EXPERIENCE

June 2014 - Current

. Translator for Edmonton Immigrant Services Association (Spanish to

English)

. Volunteer in different events with Action for Healthy Communities and

Event Coordinator

EDUCATION

Bachelor's Degree in Tourism

University of Mexicana, Mexico

2004

Graduated as a Professional Dancer

National Institute of Fine Arts

1993

References available upon request

Contact this candidate