Manager Sales

**** **** ****** ******: 415-***-****

Unit ** Email: ************@*****.***

San Francisco, CA 94109

Erin Latimer Sawyer

Objective: To work with a team of professionals in the leading online hotel reservations service in the world.

Experience:

September 18,2014 - Present, Clift San Francisco, San Francisco, CA

Senior Conference Service Manager

My position with Clift started as Conference Service Manager, which I was promoted to Senior Conference

service manager after six months. In my role at Clift, I plan and execute all groups and conventions arriving

to the hotel. On average, this includes between five and twelve groups per week. A few notable

achievements have been:

• Achieved over 100% of revenue goal per quarter.

• Lead the team to a paperless filing system to increase productivity, communications and sustainability

efforts.

• Creating standard operating procedures for conference services.

• Assist with catering & banquet forecast and budget for 2015.

• Contributed to increased guest satisfaction with strong focus on group attendee experiences, thereby

increasing thirty spaces on TripAdvisor within three months.

• Increase number of repeat clients in the group department.

November 24, 2013 – September 17,2014, EMBASSY SUITES SFO – South San Francisco, CA

Director of Catering

I was recruited to work at the Embassy Suites SFO to increase meeting planner survey scores, modernize

the food and beverage banquet operation aligned with Hilton standards, and increase catering sales.

Additionally, I led a twelve month banquet training pilot program call “Lobster” created by Hilton to assist with

implementation of training catering sales manager and banquet staff.

Working to increase new local catering business by 35% by going on outside sales calls and cold calling new

potential clients that are currently working with competition within the market.

Created new banquet menus and pricing structure to align the hotel within competitive set, and bring down

food cost to a goal of 19%.

Created team building packages to increase revenue as an up sell option to meeting planners to enhance

attendee experience

Worked on completing 2014 catering budget and complete catering pace reports on semimonthly basis.

Saved up to ten hours a week on administrative labor by reorganizing duties and streamlining processes to

create more effective work flow.

Planned client events to showcase the new products and design concepts that I have worked on within the

first quarter on board.

January 3, 2012 – November 8, 2013, STARWOOD HOTELS & RESORTS – San Francisco, CA

Meeting and Event Manager

During my time working for Starwood, I planned events at four luxury hotels within their portfolio: The St.

Regis, The Palace- A Luxury Collection Hotel, The Westin St Francis, and The W San Francisco Hotel. This

position was created to simplify the planning process for clients with multiple bookings between brands and

build loyal relationships.

Managed a busy multi-hotel calendar, planning 30 -60 events per month including corporate meetings of ten

to large social galas up to 1200 while building strong client relationships, and maintaining customer survey

scores above expectations each month.

Exceeded quarterly goals every quarter: from 102% to 111%

Contributed to the success of the 2013 Forbes Five Diamond Award awarded to the St. Regis by maintaining

meeting planner service scores well above average.

Successfully planned and executed high profile meetings for high profile politicians such as Governor Jerry

Brown, and Congresswoman Nancy Pelosi.

Successfully planned the Oracle conference in 2012 and 2013 at the Palace generating over $500k in

revenue each.

July 18 2006 – December 29, 2012, HIGHGATE HOTELS – San Francisco, CA

May 5, 2008 – December 29, 2012 - The Parc 55 Hotel, a Highgate Hotel

Convention Services Manager

Promoted to my third position at Highgate as a Convention Services Manager at the Parc 55

Serviced citywide and self-contained groups of 50- 700 on peak nights.

Maintained strong client relationships ensuring that convention specifications were thoroughly communicated

and executed for a successful meeting experience for the planner and attendees.

Proven track record for repeat groups with annual increase in revenues.

Monitored and managed room blocks according to contracts utilizing group history reports and market trends

to maximize hotel revenue.

January 3, 2007 – May 2, 2008 - The Westin San Francisco Market Street, a Highgate Hotel

Catering Sales Manager

Promoted to Catering Sales Manager from my role as Assistant Outlets Manager after only six months.

Exceeded quarterly revenue sales goals for the catering department.

Responsible for growing the social catering market; particularly the wedding market by 30%.

Solicit and negotiate for new and repeat business via outside sales calls, cold calling, and networking events.

Serviced current catering business assigned, acting as a liaison between support, operating departments

and clients receive clients, ensuring the standards of service.

Successfully planned over 40 weddings annually during my time at the Westin

Implemented wedding packages for marketing to maximize profitability.

July 18, 2006 – January 2, 2007- The Westin San Francisco Market Street

Assistant Outlets Manager

Responsible for the daily operation of restaurant, lounge, room service, and mini bar departments.

Assisted with weekly department schedules, purchasing, maintaining monthly inventories of supplies, and

coaching and counseling employees.

January 5, 2006 – June 1, 2006, IL FORNAIO RESTAURANT – Walnut Creek, CA

Restaurant Manager

Responsible for daily operation of busy restaurant producing six million dollars annually.

Ensured quality and consistency of food and service to exceed corporate standards.

Lead the safety committee by conducting monthly safety meetings, safety inspections, and general follow up

on guest incidents. Decreased number of accidents and claims by 25% in six months.

Certified & trained service staff to maintain highest service standards in fine dining. Led certification of 35

servers through training in two months.

October 2002 – June 2005, RENASSANCE CLUBSPORT – WALNUT CREEK, CA

Conference Services Manager

Coordinated all group bookings utilizing ten or more sleeping rooms per night.

Created all banquet event orders for meetings held within the facility, and effectively communicated all

arrangements to necessary departments involved.

Prospected new clients within the local corporate and social markets to obtain new business.

August 2000 – Sept, 2002, HILTON TIMES SQUARE/EMBASSY SUITES NYC – New York City, NY

Executive Food & Beverage Assistant / Events Manager

Assisted two master chefs in the entire redesign of the food and beverage operation for the Hilton Time

Square Hotel, and assisted in the reopening of the Embassy Suites Hotel (now the Conrad) after it closed

due to September 11th.

Worked closely with accounts payable to close all open invoices to complete the closing of the Embassy

Suites Hotel. Successfully completed within one month.

Organized and conducted orientation for new hires, and provided relevant Open Table training and kitchen

safety training to associates as needed.

Worked on the planning of the Tribeca film festival and movie premiere after parties to include Star Wars

Episode II and Insomnia.

Planned political meeting details and successfully executed meetings for President Bill Clinton and Prime

Minister Tony Blair.

Handled all account billing, produced weekly pace reports. Responsible for budgeting, and food purchasing.

Education

2003 – 2005 Diablo Valley College Pleasant Hill, CA

Computer Skills

Proficient in Microsoft Office, Delphi, OPERA, MICROS, Room Viewer, and Meeting Matrix

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