Administrative Assistant

DEBRA PEARRIE-CALDWELL

** ****** ***** *********: 708-***-****

Matteson, Illinois 60443 Email: *********@***.***

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook, Access & PowerPoint), Lotus Notes and e-Expense.

EXPERIENCE

4/2014 to 1/2015

NEWCASTLE LIMITED, Chicago, Illinois

Administrative Assistant

• Answered telephone system

• Greeted clients and guests

• Typed proposals and letters

• Prepared expense reports

• Scheduled and prepared for office meetings

• Ordered office supplies

• Issued office keys

• Processed orders for staff business cards

• Maintained SVP calendar and staff calendar

• Customer service – problem resolution

• Mail preparation and distribution

• Ordered lunches and made dinner reservations

• Communication with building management

• Designed and maintained internal phone directory

• Assigned special projects as needed

2/2011 to 8/2012

WORLEYPARSONS, Westchester, Illinois

Office Manager

• Senior document controller

• Scheduled travel arrangements

• Preparation of expense reports for staff

• Scheduled and prepared for office meetings

• Provided orientation to new hire employees

• Issued office security clearance

• Processed invoices

• Prepared and distributed reports

• Purchased office supplies with vendor

• Lead contact for office equipment purchase and maintenance

• Processed orders for staff business cards

• Front-desk reception

9/2010 to 12/2010

BLUECROSS BLUESHIELD, Chicago, Illinois

Contract Specialist (Contract Assignment)

• Drafted group benefit booklets for new and renewing accounts, utilizing document masters as a

base and specifications from Marketing

• Drafted account-specific insured document language for subsequent filing with local Department

of Insurance after reviewed by senior staff

• Reviewed group paperwork for completeness and accuracy; informed Marketing Department of

missing paperwork and required corrections

• Researched paperwork discrepancies related to placing corporate documents on the Internet

Continued N ext P age

DEBRA PEARRIE-CALDWELL PAGE TWO

KEY EQUIPMENT FINANCE/AMERICAN EXPRESS/KEY BANK,

3/2002 to 8/2009

Downers Grove, Illinois

Executive Assistant (2/2009-8/2009)

• Executive administrative support to the President, Senior VP Finance and Human Resources

• Scheduling and organizing office meetings

• Scheduling domestic and global travel arrangements

• Lead person for preparation and maintenance of departmental calendar

• Expense report processing

• Correspondence preparation

• Attended meetings and maintained notes for monthly newsletter

• Formatted and edited new business proposals

Administrative Assistant / Receptionist (1/2004-2/2009)

• Handled full administrative functions and coordinated daily functions of the office

• Departmental notary

• Invoice processing

• Maintained internal phone directory

• Preparation of office correspondence – documents processing and assembly

• Coordinated office meetings and appointments

• Expense report processing

• Scheduling of travel arrangements for executive staff

• Managed security badges for employees and visitors

• Welcomed clients and visitors with warm hospitality

• Handled communication as needed with building management

• Inventory of office supplies

• Generated payoffs for vendors and customers

• Lead person for potential clients

• Maintained confidential office documents

• Customer service – problem resolution

• Mail distribution

• Special projects as needed

Sales Associate (3/2002-1/2004)

• Administrative support staff for sales department

• Customer service liaison representative

2000 to 2001

METLIFE AUTO & HOME, Aurora, Illinois

Claims Adjuster

• Customer service on account questions

• Documented facts and made certain all documentation was in order

• Contacted repair shops to ensure timely repairs of insured/claimant vehicle

• Received Florida, Texas and California All-Line Adjuster’s License

1995 to 2000

AMERITECH CAPITAL SERVICES, Rolling Meadows, Illinois

Receptionist / Leasing Coordinator

• Leased telephone systems to small business accounts multi-state

• Prepared lease contract documentation

• Customer service resolution

• Created spreadsheets on a weekly basis for funding invoices

EDUCATION

CHICAGO STATE UNIVERSITY, Chicago, Illinois

General Studies

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