Human Services field

Andrea Cox

**** ****** ***

Newport News, VA ****2

910-***-**** cell

********@*****.***

Education: Eckerd College

St. Petersburg, Fl

Bachelor of Arts

2003

Major in Human Development.

Certifications & Skills:

CPR/First Aid certification

CPI certification

Computer Skills: Microsoft Word, Microsoft Excel, Windows XP & Microsoft

Outlook

Qualified Professional:

Post graduate experience includes: 5 years and as a QMHP with experience

working with children and adults with I-DD diagnosis, 4 years as a

QDDP/QIDP with experience working with children and adults with mental

health diagnosis.

PROFESSIONAL EXPERIENCE

LifeQuest Disabilities Services, Inc.

November 4, 2013 - January 30, 2015

Director of Services, with I/DD Services

. Responsible for supervision of individuals' supports, maintenance of

assigned programs, and implementation of Individual Service Plans.

Supports and assists people in attaining their needs, desires, and

dreams through the most efficient and effective use of staff. Assures

quality services by arranging for or providing staff training,

developing and maintaining budgets, providing an environment that is

conducive to the welfare of the people served and in accordance with

federal, state, local and organizational regulations and policies.

. Facilitates the planning, development and implementation of person-

centered plans; develops individuals goals and outcomes with people

supported; coordinating and participating in individual plan meetings;

monitors, documents and reports progress toward meeting outcomes;

ensures supports needed are in place to meet outcomes; coordinates

communications with Qualified Professional Supervisors to ensure

individual outcomes are met.

. Manages personnel by interviewing, hiring, evaluating, supervising,

and helping to develop the most qualified individuals to work as

direct support professionals. Ensures time records and payroll

procedures are followed. Communicates with the Qualified Professional

who schedules staff to meet the needs and goals of individuals

supported and the on-call 24 hour staff assistance during emergencies.

. Ensure that Basic Assurances requirements are met. Ensures current

state licensing and certification rules and regulations, accreditation

requirements and agency policies and procedures are followed.

Monitors physical upkeep of the service site, vehicles and personal

property; takes action to correct any concerns.

. Oversees and monitors the Trainer who trains direct support

professional staff and in-services by orienting new staff, overseeing

scheduling staff for trainings

. Represent the organization and its mission by educating community

members about the critical importance of integrating individuals

supported into community life.

. Provides input for budget development; Creates policies and procedures

for procurement in Direct care services and Day Program. Monitors

documentation of services to ensure completion, accuracy, thorough

and submitted in a timely manner.

. Supervises Qualified Professionals to give support with staffing

cases, staff issues, individuals' family needs, problem solving, etc.

. Development of programming and implementation of programming for Adult

Day Program with Individuals with Developmental disabilities.

Andrea A. Cox

Page 2

Painted Art Designs - Jacksonville, NC

October 19,2012 to Present

Fine Artist/Proprietor

. Paint a variety of original subject material, such as landscapes,

portraits, etc.

. Create Hand painted jewelry and gift items, etc.

. Use watercolors, acrylics paint medium.

. Conceive and develop ideas for painting, based on assignment,

personality, interests and knowledge of painting methods and

techniques.

Turning Point Services - Asheville, NC

December 1, 2010 to October 19, 2012

Qualified Professional ( Developmental Disabilities )

. Provides case management reviews and case supervision. Participates

in the review and matching of new clients.

. Submitting requests for authorization for IPRS & B-3 consumers.

. Developing and implementing short range goals for all consumers.

. Develop and ensures implementation of individual program plans and

daily schedules for all the consumers.

. Monitors adherence to treatment plans. Provide consumer management

of the PCP/ISP as deemed necessary to include maintaining and

updating records.

. Regularly reviews consumers' records to monitor home visits.

Monitors all contractual, local and corporate mandates.

. Oversees clinical and crisis management and investigates internal

incidents as required.

. Facilitates communication with family members, case managers, state

agencies and state/corporate offices to ensure the confidentiality

of consumer and personnel related information.

. Coordinates daily operations of work sites to ensure consumer safety

and programming needs are met. Coverage for rotating on-call

schedule for consumers.

. Promotes and markets programs to funding sources, community

agencies, families and related groups. Monitors the availability

and efficacy of community-based and other supports required by the

program.

. Ensures that all records are accurate, up to date, and in compliance

with legal and corporate requirements.

. Provides leadership including direct supervision of staff,

implements Network employee practices; ensures safety and workers'

compensation initiatives are followed; and ensures employees receive

appropriate orientation and training.

. Completes and submits billing compliance documentation.

. Face to face observations with Consumers.

. Other duties as assigned.

Case Management, Inc - Wilmington, NC

August 17, 2009 to September 1, 2010

Case Manager/ QP ( Mental Health )

. Providing Supervision of One-on-One staff who provide community

support services.

. Submitting requests for authorization for all consumers.

. Developing and implementing short range goals for all consumers.

. Provide consumer management of the PCP as deemed necessary to

include maintaining and updating records.

. Participating in employee interviewing process and selection of

staff.

. Develop and implement designated goals and interventions identified

on each Person Centered Plan Conduct Treatment Team Meetings.

. Provide instruction and basic training for implementation of service

notes.

. Review clinical documentation of staff for quality assurance and

effective skill building techniques.

. Ensure that the services offered by the staff be documented in PCP

and include; assistance & support for the individuals in crisis

situations; service coordination; psycho-education & support for

individuals and their interpersonal, community coping & independent

living skills; development of symptom monitoring & The development,

monitoring, and revising of the consumer's Person Centered Plan.

. On-call rotation schedule for Consumers crisis needs.

. Face to face observations with Consumers.

. Coordinate with community agencies to carry out the treatment plan.

. Provide support, counseling and education to consumers to assist

them in achieving their goals.

. Assist consumers' with accessing Medicaid and SSI eligibility, food,

housing, shelters in the community.

. Utilize motivational interviewing and provides stage appropriate

interventions.

Andrea A. Cox

Page 3

New Hope of Hampton Roads, Inc. - Nassawadox, VA

June 1, 2008 to June 30, 2009

Program Director/Case Manager

. Plan, direct and oversee the activities within the program. Oversee

all

program staff. Ensure guidance and feedback for employee development

and

productivity. Administer the performance evaluations and performance

management

process. Participate in he selection and termination of staff.

. Establish, review and implement program policies and procedures

continuously consider new processes and initiatives to improve and/or

expand services.

develop and implement program services appropriate to the needs of

clients.

. Oversee risk management and participate in crisis resolution. Review,

approve and process critical incident reports to Quality Assurance and

appropriate staff.

. Develop and prepare various reports as required, such as program

updates and shares appropriate feedback with staff. Provide

information on program goals and objectives, treatment plans,

resources and other pertinent information to appropriate collaterals

as needed.

. May provide direct care and/or services to clients and families in the

program.

. Develop and prepare various reports as required, such as program

updates and shares appropriate feedback with staff. Provide

information on program goals and objectives, treatment plans,

resources and other pertinent information to appropriate collaterals

as needed.

. May provide direct care and/or services to clients and families in the

program.

Footprints Carolina/ Universal- Asheville, NC

November 3. 2006 - May 30, 2008

Case Manager/QP ( Developmental Disabilities )

. Provides case management reviews and case supervision.

. Submitting requests for authorization for all consumers.

. Developing and implementing short range goals for all consumers.

. Develop and ensures implementation of individual program plans and

daily schedules for all the consumers.

. Monitors adherence to treatment plans. Provide consumer management

of the PCP/ISP as deemed necessary to include maintaining and

updating records.

. Regularly reviews consumers' records to monitor home visits.

Monitors all contractual, local and corporate mandates.

. Oversees clinical and crisis management and investigates internal

incidents as required.

. Facilitates communication with family members, case managers, state

agencies and state/corporate offices to ensure the confidentiality

of consumer and personnel related information.

. Coordinates daily operations of work sites to ensure consumer safety

and programming needs are met. Coverage for rotating on-call

schedule for consumers.

New Vistas Behavioral Health - Asheville, NC

May 3, 2004 to May 12, 2006

Case Manager/QP ( MH/DD/SA )

. Case Manager on ACTT

. Provide consumer management of the PCP as deemed necessary to

include maintaining and updating records.

. Submitting requests for authorization for all consumers.

. Develop and implement designated goals and interventions identified

on each Person Centered Plan Conduct Treatment Team Meetings.

. Provide instruction and basic training for implementation of service

notes.

. Review clinical documentation of staff for quality assurance and

effective skill building techniques.

. Ensure that the services offered by the staff be documented in PCP

and include; assistance & support for the individuals in crisis

situations; service coordination; psycho-education & support for

individuals and their interpersonal, community coping & independent

living skills; development of symptom monitoring & The development,

monitoring, and revising of the consumer's Person Centered Plan.

. On-call rotation schedule for Consumers crisis needs.

. Face to face observations with Consumers.

. Coordinate with community agencies to carry out the treatment plan.

. Provide support, counseling and education to consumers to assist

them in achieving their goals.

. Assist consumers' with accessing Medicaid and SSI eligibility, food,

housing, shelters in the community.

. Utilize motivational interviewing and provides stage appropriate

interventions.

Andrea A. Cox

Page 4

Andee's Design Inc. - NC

September 26, 2003 to Present

Fine Artist/Proprietor

. Paint a variety of original subject material, such as landscapes,

portraits, etc.

. Use watercolors, acrylics and other paint medium.

. Conceive and develop ideas for painting, based on assignment,

personality, interests and knowledge of painting methods and

techniques.

Goodwill Industries - Sarasota, Fl

June 15, 1998 to September 19, 2003

Retail Management/

Training Specialist/Titled goods Acquisitions

. Worked as an Assist Retail Management for 2 years of my

employment;

Supervising, training staff.

. Worked as a Training Specialist for 3 years of employment; wrote,

designed and produced job descriptions, individual goals,

established relationships with employers regarding problems,

complaints and the progress of recently placed disadvantaged

applicants, trained and managed numerous retail

employees and achieved significant improvements in their

productivity, assisted with various office tasks and equipment on a

daily basis, supervised employees, scheduled work hours, resolved

conflicts.

. Worked as a Titled Goods in Acquisitions for 1 year of employment;

provided customer to donors and customers, received and processed

titled and registered donated vehicles, boats, etc. Sold titled and

registered items to customers.

YMCA Youth Shelter - Sarasota, Fl

June 1997 to November 2002

Intern/Volunteer

. Provided individual and group guidance services relative to

problems

of scholastic, educational and personal-social nature to

dormitory students.

. Suggested remedial and corrective actions.

. Wrote, designed and produced life setting goals plans.

. Assisted students in making better adjustments and in planning

intelligent life goals.

. Discussed programs related to assignment of quarters, social,

recreational activities and dormitory living.

. Investigated reports of misconduct and attempted to resolve

and eliminate causes of conflict.

Children's Haven & Adult Center - Sarasota, Fl

August 1993 to November 1994

Rehabilitative Specialist

. Discussed programs related to assignment of quarters, social,

recreational activities and dormitory living.

. Investigated reports of misconduct and attempted to resolve

and eliminate causes of conflict.

. Assisted in provided care to residents that were mentally and

physically challenged.

. Responsible for writing weekly plans, client case notes, monthly

allowances.

. Demonstrated activities such as bathing and dressing to train

residents in daily self-care practices.

. Conversed with residents to reinforce positive behaviors and to

promote social interaction.

. Served meals and ate with residents to act as role model.

. Accompanied residents on shopping trips and instructed residents in

the purchase of personal items.

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