Service Management

Erma Heyliger

*** ******** *** *********, ** ****8

Cell: 678-***-**** ************@*****.***

Dedicated and compassionate professional with comprehensive and expansive expertise directing all aspects of funeral services. Exceptional ability to cultivate a comfortable environment for families by providing information, resources and consistently superior care with a personal touch. Effectively identifies and responds to client needs through exemplary communication. Displays diligence in all endeavors with attention to detail for optimal end results.

Core strengths & Skills

-GAVERS Processor -Notary Public -OSHA& FTC compliance

-Embalming/Preparation -Empathetic Communicator -Staff Training & Management

-Crematory/ Cemetery Liaison -Family Support and Education -Pre-need counselor

Professional Expertise

Conducted all daily funeral home operations including merchandise purchasing and pricing, inventory management and finances.

Acquired pre-need clients through seminars, direct marketing and referrals. Provided pre-need consultations to educate clients on available resources and determined future needs.

Met with Families of deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided availability to families as a resource for questions and support.

Arranged for transfer of remains from place of death to funeral home.

Actively prepared remains for embalming and dressing, cosmetology and casketing, coordinated burials and cremations and completed legal documentation.

Contacted newspapers, fraternal, and veteran organizations

Established relationships with vendors to provide additional services to meet client needs, including flowers, catering and cemeteries.

Served as a funeral attendant, directing funerals, leading processions, assembling cortege as well as

logistics for funeral procession.

Selection of Professional Experience

Funeral Director/ Embalmer

FD005310/EMB004906 3/1/2011- Present

Watkins Funeral Home Jonesboro, Jonesboro, GA

Clinical & Embalming Experience

Donald Trimble Mortuary, Decatur, GA 10/17/2010 - Present

Education

Mortuary Science Degree

Gupton-Jones College of Mortuary Science, Decatur GA

Affiliations

-9th District GFSPA Member

-NFDMA student member

Contact this candidate