SharePoint Technical Project Manager

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

SUMMARY

Have over seventeen years of experience in IT industry. Possess strong leadership qualities, technical and project

management skills. Has been heading the SharePoint group, and delivering solutions using Microsoft technologies.

A result oriented technical program manager with strong leadership skills and highly successful in managing

complex large scale development and maintenance projects implementation using full software development life

cycle (SDLC) in a cross functional global environment. Experienced in program and change management, managing

stakeholders, interdependencies, risks, quality assurance and financial management of large software programs. Has

been working with and delivering applications, developing portal solutions using SharePoint products and

Technologies (SharePoint 2003, MOSS 2007, SharePoint 2010 and SharePoint 2013) and .NET.

MANAGEMENT SKILLS

Responsible and accountable for the coordinated management of multiple related projects directed toward

•

strategic business and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels,

•

including those external to the organization.

Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of

•

component projects, while working to ensure the ultimate success and acceptance of the program.

Recommending solution offering to solve business problems.

•

Maintain continuous alignment of program scope with strategic business objectives, and make

•

recommendations to modify the program to enhance effectiveness toward the business result or strategic

intent.

Present periodic Dashboard reports on the current program, future opportunities and client issues

•

Responsible for reviewing the estimates, creation of work order, project budgeting and forecasting, budget

•

tracking, analyzing impacts to the project, invoice review and compliance of projects against legal

documents

Consulted, trained and mentored IT professionals on SharePoint.

•

Managing and overseeing team operations and building effective, collaborative relationships and teams.

•

Intermediate reviews done for the team members and provided feedback for their improvements.

•

Managing and co coordinating a diverse team of professionals from multiple locations like Chennai,

•

Cochin, China and US.

Define and setup process for Vendor Management.

•

Tracking the activities effectively to meet commitment and schedules.

•

Executing the deliverables in highly quality manner ensuring customer satisfaction.

•

Primary liaison with the customer.

•

Participate in Business review, Management review and Collaborating closely with Vendors, Business Units

•

and other key stake holders to develop requirements, manage engagement risks, propose appropriate

mitigation and contingency plans, change management/controls, and release deployment execution and

schedules.

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Work closely with onshore and offshore team to ensure project deadlines are met with quality deliverables.

•

Build relationship with customers, identify new opportunities and work towards expanding the engagement.

Has successfully published two Microsoft case studies on SharePoint implementation.

•

Have been selected by Microsoft and presented the implementation of Cognizant public website using

•

SharePoint 2010 in Microsoft Teched 2011.

As a SOX coordinator, Coordinates all SOX Audits (Internal and External). QCs IT Controls on a quarterly

•

basis. Reviews existing processes. Works with the Business and IT to enforce the controls. Improve and

maintain internal controls documentation. Ensure compliance with management stated objectives, Company

policies.

SHAREPOINT SKILLS

Translate key business requirements to specifications and solution utilizing SharePoint.

•

Defining solution architecture leveraging SharePoint’s capabilities for implementing various solutions

•

around Portals, collaboration, content management, document management, workflows, search, forms etc.

Defining high level and detailed design for applications and solutions based on SharePoint. Provide design

•

approach and POCs to support application developers on realization of SharePoint design.

Mentor SharePoint developers, review their technical deliverables, and provide technical leadership across

•

multiple teams.

Work with multiple project teams to create a consistent usage of the SharePoint environment.

•

Create technical system designs for a SharePoint solution. Technical designs follow project standards and

•

articulate the solution to develop/configure on an appropriate level. Resolve comments resulting from the

technical design reviews.

Advise senior leadership on capabilities and implementation strategies for large scale SharePoint

•

implementations.

Gather technical requirements, assess client capabilities and analyze findings to provide appropriate

•

infrastructure recommendations and solution direction.

Create the conceptual, logical and physical design for SharePoint based solutions.

•

Understand business goals and drivers and translate those into an appropriate technical solution.

•

Research, analyze, recommend and select technical approaches for solving difficult and challenging

•

development and integration problems

Share best practices with internal team members and clients.

•

Collaborate as part of larger delivery teams which may include project managers, business analysts,

•

architects, developers and visual designers.

Provide technical direction and oversight to SharePoint implementation teams.

•

SharePoint architecture and design expertise including requirements gathering, topology, site architecture,

•

proof of concept, installation, and configuration and upgrade scenarios.

Provide support in all aspects of our customer's SharePoint environment including analyzing specifications,

•

design, architecture, testing and debugging, documenting, reliability, performance, monitoring and security

of the portal.

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Manage customer relationship by communicating architecture standards and frameworks; answering

•

questions; resolving concerns and issues.

Enhance overall team accomplishments and competence by planning delivery of solutions; answer technical

•

and procedural questions for less experienced team members; teach improved processes; mentor team

members.

Has successfully published two Microsoft case studies on SharePoint implementation.

•

Have been selected by Microsoft and presented the implementation of Cognizant public website using

•

SharePoint 2010 in Microsoft Teched 2011.

VISA STATUS

Green Card – Valid till December 2023

TECHNICAL SKILLS

FUNCTIONAL TECHNOLOGY

Building Intranet and Extranet Portals using Languages – C, C++

• •

SharePoint. Databases Oracle 7.x/8.0, MS SQL Server

•

Integration of Portal with other corporate data 7.0/2000/2005/2008, MS Access

•

sources. Operating systems Windows

•

S/W development life cycle methodologies. 9x/2000/NT/XP/2003/2008, Ms Dos 6.x

•

Analysis and understanding of proprietary GUI Visual Basic 5.0/6.0, Developer

• •

systems. 2000(Forms 5.0, Reports 3.0)

Requirements definition, functional Case Tools Oracle Designer 2000, UML

• •

specifications and gap analysis. Web HTML, JavaScript, VBScript, ASP,

•

Managing multiple projects. XML, XSL, Lotus Notes R5, Lotus Domino

•

Automobiles, Manufacturing Designer R5, Lotus Script, Formula

•

Language, .NET, VB.NET, ASP.NET, C#,

WinForms, Web Services

Tools and Utilities Microsoft Visual Studio

•

2005/2008/2010, Seagate Crystal Reports 8.0,

Microsoft Project, SQL Server Reporting

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Services, Performance Point Server

CMS Tools SharePoint 2003, MOSS 2007,

•

SharePoint 2010, SharePoint 2013, SharePoint

Designer 2007/2010, InfoPath 2007, InfoPath

2010

CERTIFICATION/AWARDS/PRESENTATIONS

Concept Enabler Award from Cognizant Admin – year 2007 and 2008

•

Appeared in Top 5 Managers List in PHS Score Card

•

Best Project Award for Cworld Implementation year 2008

•

Special Recognition Award for implementing Cognizant.com – year 2009

•

Appreciation from GIS Team for securing Cognizant – year 2010

•

Speaker and presentation on http://www.cognizant.com/ www.cognizant.com SharePoint 2010

•

Implementation at Microsoft TechEd 2011, India

CWorld Case Study –

•

http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=400*******

BCP Portal Case Study http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?

•

CaseStudyID=400*******

Cognizant received CIO 100 Award for the year 2008 and 2009 for implementing the PRA and BCP Portals

•

BCP Portal Case Study published in CIO and Computer World magazines.

•

SharePoint team is recognized and published in an article by Elavon in their Intranet portal.

•

I am Elavon – Honored in the Elavon Intranet portal.

•

PROFESSIONAL EXPERIENCE

Organization: Cognizant Technology Solutions, Senior Manager Projects (July 2006 – Till Date)

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Elavon Atlanta, Georgia

Technical Program Manager Sep 2012 – Till Date

Project 1: My Elavon Portal – SharePoint 2010, Elavon US

Project Summary: The My Elavon Portal is a gateway to the Employee Intranet and Collaboration Sites. The

Intranet will act as a single source of communication. Supports large and geographically dispersed employee base.

Effectively communicate corporate, regional and community level message. Offers a stimulating user experience to

encourage involvement, allows employees to see what’s happening all across the organization. My Elavon connects

multiple business lines in one single location, providing easy access to the information you need to do your job well.

Among the things you can look forward to finding on My Elavon are: the latest news impacting our global company,

updates from Elavon offices around the world, reports from business lines, and previews of upcoming Development

Network events. In the Insider section you will find familiar articles like: Team Spotlight, I Am Elavon and

Executive Perspective. Our “Resource” page, will be invaluable for locating site links or the meaning of a never

before heard acronym. Events area, which provides a central point for viewing and posting Elavon related activities.

Project 2: SharePoint Migration – 2007 to 2010, Elavon US

Project Summary: Migrated SharePoint sites from the 2007 version of SharePoint to the 2010 version. The

migration has allowed Elavon to bring the team sites on SharePoint up to a version that is fully supported by

Microsoft. Other benefits of the migration include improved performance, additional features and functionality, and

the ability to better segregate the data and sites so that they are more easily maintained with respect to back up and

restore type activities. The version upgrade proved to be quite a task due to the large amount of data and the number

of sites and users involved. Accurately accessed the current state of the 2007 system in order to properly plan and

test the migration process before rolling it out to the company. In total, 76 sites with 1000+ sub sites and over a

terabyte of data were migrated to the new version. In additional to moving over the sites, migrated workflows,

version history, and user permissions as well as renaming files, creating URL redirects, and keeping content in sync.

Project 3: Business Intelligence Portal – SharePoint 2010, Elavon US

Project Summary: Facilitate managed consumption of data using common processes, emphasizing collaboration &

communication. Advise Business on data availability, and offer access to information through a central content

portal. Create and distribute certified information; provide ad hoc analytics; advanced reporting; and promote

continuous improvement through proactively mining data to uncover new business opportunities. Offer deep

analytical capabilities and a “single version of the truth” for enterprise data all delivered through a customizable

primary access point. Eliminate redundant reporting siloes and enable users to focus their time on data analysis to

produce actionable business insight. BI Portal is used as a primary access point of all information served through

integrated BI front end and reporting tools containing all repository terms, definitions, lineage & business logic.

Integrated SharePoint with Web FOCUS that allows integration of Web FOCUS Business Intelligence and

businesses Intranet Portals. Incorporate comprehensive reporting and analysis capabilities with existing team

collaboration sites. Have Web FOCUS reports on the same site as their relevant business data, documents, schedules

and action items. Published Web FOCUS Reports and Dashboards within SharePoint.

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Project 4: SharePoint Migration – 2007 to 2010, Elavon Europe

Project Summary: Migrating SharePoint sites from the 2007 version of SharePoint to the 2010 version. The

migration has allowed Elavon Europe to bring the team sites on SharePoint up to a version that is fully supported by

Microsoft. Other benefits of the migration include improved performance, additional features and functionality, and

the ability to better segregate the data and sites so that they are more easily maintained with respect to back up and

restore type activities. The version upgrade proved to be quite a task due to the large amount of data and the number

of sites and users involved. Accurately accessed the current state of the 2007 system in order to properly plan and

test the migration process before rolling it out to the company. In total, 20 sites over a 500GB of data were migrated

to the new version. In additional to moving over the sites, migrated workflows, version history, and user permissions

as well as renaming files, creating URL redirects, and keeping content in sync.

Managing and overseeing team operations and building effective, collaborative relationships and teams.

•

Responsible and accountable for the coordinated management of multiple related projects directed toward

•

strategic business and other organizational objectives.

Define and initiate projects, manage cost, schedule, and performance of component projects, while working

•

to ensure the ultimate success and acceptance of the program.

Maintain continuous alignment of program scope with strategic business objectives, and make

•

recommendations to modify the program to enhance effectiveness toward the business result or strategic

intent.

Present periodic reports on the current program, future opportunities and client issues

•

Responsible for reviewing the estimates, creation of work order, project budgeting and forecasting, budget

•

tracking, analyzing impacts to the project, invoice review and compliance of projects against legal

documents.

Doing intermediate reviews for the team members and provided feedback for their improvements.

•

Managing and co coordinating a diverse team of professionals.

•

Understanding business needs related to domain and provides value added solutions and suggestions to the

•

client.

Recommending solution offering to solve business problems.

•

Actively participating in recruitments.

•

Tracking the activities effectively to meet commitment and schedules.

•

Executing the deliverables in highly quality manner ensuring customer satisfaction.

•

Acting as a primary liaison with the customer.

•

Ensure compliance with management stated objectives, Company policies.

•

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Provide regular project status updates and reports. Ensure that effective change control procedures and

•

processes are efficiently used.

• Installing, configuring, testing and implementing SharePoint Server 2010.

• Provide technical expertise in identifying, evaluating, and developing effective procedures and systems

requirements that meet business requirements.

• Managing the resources and taking care of the account related activities for Cognizant.

• Ensure that resources submit their timesheets and billing has been done to the client by verifying the hours

• Intermediate reviews done for the team members and provided feedback for their improvements.

• Participate in Business review, Management review and Collaborating closely with Vendors, Business Units

and other key stake holders to develop requirements, manage engagement risks, propose appropriate

mitigation and contingency plans, change management/controls, and release deployment execution and

schedules.

• Work closely with onshore and offshore team to ensure project deadlines are met with quality deliverables.

Build relationship with customers, identify new opportunities and work towards expanding the engagement.

Environment: SharePoint 2010, HTML, JavaScript, SQL Server 2008

US Banking Projects, American Express Bank Salt Lake City, UTAH

Program/Project Manager Jan 2012 – May 2012

Project Summary: Basel II Loan Data: This is to collect loan product data information from FIS to Basel II data

warehouse. FIS to send Basel Loan Data for all those loan accounts which cycle on a given day. Wire Control: The

wire transactions are initially prepared and documented manually by the bank employees. Given that the bank

business is exceeding and employees have the potential to move millions or even billions of dollars daily, it is

critically important to strengthen controls to reduce the risk of potential internal fraud. Network Upgrade: This is to

decommission the existing network hardware at one location and re route the network traffic through AMEX

network router in another location. Legacy Product Migration: AMEX is moving its active banking products from

one platform to another platform and this involves the applications that have to be migrated to new platform.

Managing projects and vendor relationship for AMEX.

•

Responsible for establishing and monitoring the vendor performance against contract terms and SLAs.

•

Act as a single point of contact for the vendor and their activities.

•

Consulting with project team and bank stakeholders for successfully engaging vendor resources in project

•

activities.

Act as the escalation point for issues relating to vendor performance or deviations from original work

•

estimates, taking action to remedy the issues and managing through to resolution.

Formalizing the processes for Vendor and USBT like SOW Management process, Deliverable Management,

•

Change Management, Escalations and SLAs, Incident Management, Communication and Testing.

Provide solution to the queries on SharePoint to the project teams.

•

Managing project costs, resources, sizing, risks and issues to ensure that maximum business benefits are

•

maintained.

Provide regular project status updates and reports. Ensure that effective change control procedures and

•

processes are efficiently used.

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Managing the resources and taking care of the account related activities for Cognizant.

•

Managing the SOWs and profitability sheet.

•

Ensure that resources submit their timesheets and billing has been done to the client by verifying the hours.

•

Content Management and Portal, Cognizant Chennai, India

Technical Program/Project Manager Jul 2011 – Nov 2011

Work with Sales team to create accurate, persuasive, and cogent responsive documents

•

Responsible for facilitating responses from the RFP response team among different groups

•

Act as a liaison with subject matter experts, product management, IT, Operations, and sales to revise and

•

improve answers for the RFP questions

Develop, update and create supporting documentation for responding to RFPs, RFIs

•

Review and update proposal templates and accompanying standard presentations.

•

Project 1: MetLife Global Intranet Portal RFP – SharePoint 2010

Project Summary: MetLife has embarked upon a significant initiative a "One MetLife' vision that delivers a new

global Intranet platform that provides the right information and tools, to all employees across the globe to support

collaboration and social media capabilities that will connect employees and facilitate global networking,

collaboration and innovation. The project will be executed in a series of phases, the first of which is Discovery. The

Discovery phase focuses on creating a roadmap to actualize this vision through current state assessment and

recommendations for future state.

Project 2: ING Application Maintenance and Support RFP – SharePoint 2010

Project Summary: Cognizant to partner with ING to transition to a new Managed Service Model. Cognizant

Transition plan is guided by set of key principles to assure ING of a swift and seamless transition whilst

maintaining stable business as usual (BAU) during the course of transition, and into steady state. To provide ING

with a well controlled, risk mitigated seamless transition.

Enterprise Application Services, Cognizant Chennai, India

Technical Program/Project Manager Jul 2006– June 2011

Responsible for heading the Sales and Marketing function, SharePoint group and handling MOSS

•

applications. Managing and overseeing team operations and building effective, collaborative relationships

and teams.

Responsible and accountable for the coordinated management of multiple related projects directed toward

•

strategic business and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels,

•

including those external to the organization.

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of

•

component projects, while working to ensure the ultimate success and acceptance of the program.

Maintain continuous alignment of program scope with strategic business objectives, and make

•

recommendations to modify the program to enhance effectiveness toward the business result or strategic

intent.

Present periodic Dashboard reports on the current program, future opportunities and client issues

•

Responsible for reviewing the estimates, creation of work order, project budgeting and forecasting, budget

•

tracking, analyzing impacts to the project, invoice review and compliance of projects against legal

documents

Doing intermediate reviews for the team members and provided feedback for their improvements.

•

Managing and co coordinating a diverse team of professionals.

•

Understanding business needs related to domain and provides value added solutions and suggestions to the

•

client.

Recommending solution offering to solve business problems.

•

Actively participating in recruitments.

•

Tracking the activities effectively to meet commitment and schedules.

•

Executing the deliverables in highly quality manner ensuring customer satisfaction.

•

Acting as a primary liaison with the customer.

•

Collaborating closely with Vendors, Business Units and other stake holders to develop requirements, risk

•

mitigation strategies, design documents, signoff approvals, acceptance criteria, test plans, change

management/controls, and release deployment execution and schedules.

As a SOX Coordinator, Creating & maintaining internal control documentation for all assigned areas which

•

include business process flowcharts and process narratives, identifying and devising appropriate tests to

ensure that controls continue to operate effectively; completing quarterly testing for assigned areas of

responsibility. Coordinates all SOX Audits (Internal and External). QCs IT Controls on a quarterly basis.

Reviews existing processes.

•

Works with the Business and IT to enforce the controls.

•

Improve and maintain internal controls documentation.

•

Ensure compliance with management stated objectives, Company policies.

•

Interact with internal and external auditors and prepare status reports.

•

Respond to and ensure compliance with internal audit reports and action plans.

•

Project1: www.cognizant.com CMS Implementation and iPad

Project Summary: Cognizant has successfully led many technology driven business transformations for its

customers. The company website served as a useful source of information for clients, prospects, investors as well as

employees. Our public facing site www.cognizant.com allows Cognizant to drive brand awareness, deliver marketing

campaigns, build community and share information about their services. But over time, the information and

documents repository on the website grew and it became difficult to manage this large volume of content. In order to

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

meet the many needs across a business it was important to strive for the number one goal, which has always been to

empower the people who own and create content to also easily publish content. By empowering content creators,

one can rapidly remove the friction between the business and IT. Standardization through the use of templates has

made the site more flexible and easy to manage. It ensures consistency in various sections of the website. Process

has been streamlined. Content authoring and approval workflow mechanism helps in lowering compliance or legal

problems.

Environment: SharePoint 2010, HTML, JavaScript, SQL Server 2008

Project2: Business Continuity Planning

Project Summary: At Cognizant, as at any other global provider of professional services, thousands of projects are

in development at any given time. Many of these projects rely on staff and infrastructure at multiple, far flung sites,

and many of these sites are located where a natural disaster or deliberate disruption is not unlikely. This makes

business continuity planning (BCP) a particularly high priority at Cognizant. In the past, Cognizant followed a

largely manual BCP process. For a given project, the BCP coordinator gathered information on team members, work

locations, systems, network infrastructure, the potential effects of a disruption on the customer, and other details.

With the help of the company’s central BCP team, the coordinator then compiled that information into a set of

documents known as a “BCP plan” and sent those documents through review and approval. By using the BCP portal

to automate what was largely a manual process; Cognizant is developing its BCP plans far more easily and rapidly

than in the past.

Environment: MOSS 2007, InfoPath 2007, HTML, C#, JavaScript, SQL 2005

Project3: CWorld – Cognizant Intranet Portal

Project Summary: The company’s custom built intranet site which sufficed when Cognizant had 5,000

employees and far fewer locations had reached the limits of its scalability as the company grew to 59,500

employees. The persistence of outdated information on the intranet, in turn, led individual practice groups within

Cognizant to create their own intranet sites, which lacked integration with the central site. Cognizant now has in

CWorld, its enterprise wide portal. CWorld is a fusion of Cognizant’s online applications, content database, search

technologies, collaboration tools, and security mechanisms., the new portal enables IT to authorize specific users in

each of the Cognizant business groups to implement changes to their portions of the portal. Enterprise Search

searches not just documents and other files stored in document libraries, but also all the content available as part of

the portal pages. Users can also find colleagues with relevant expertise anywhere in the enterprise, through the

Office SharePoint Server 2007 people search capability, which uses the information that employees provide through

their MySites.

Environment: MOSS 2007, InfoPath 2007, HTML, C#, JavaScript, SQL 2005, .NET, SQL Server Reporting

Services, Web Services

Project4: Global Information Security Portal

Project Summary: This portal aims to be a one stop shop for all your security and compliance related exceptions

and queries in Cognizant. GIS Portal has sub modules like Security Advisory, ILM Workflow and ASRA. Account

Security Risk assessment Multiple projects will be mapped to be one account/client. Hence, when a risk

assessment document is generated, it is generated for the client/account and not for each individual project. In

addition, each account will be split across various facilities / Cities and hence the risk assessment will not be

Murugappan Singaram Mobile No: 470-***-****

***************@*****.***

comprehensive if it is done for separate projects instead of accounts. Account level risk assessment, which will

comprise of data collection from the facility, accounts, applying standard controls, BCP information for that account

and consolidating the same

according to set business rules to arrive to at the final report for the ASRA. The ILM provides a simple interface to

Business / associate and Project manager to track and justify the information leakage.

Environment: SharePoint 2010, MOSS 2007, HTML, C#, JavaScript, .NET, SQL 2005, SQL 2008, InfoPath 2007,

InfoPath 2010

Project5: MyPay – Payroll Investments Proofs

Project Summary: Associates in India declare their personal investments for payroll purposes in MyPay which is

used for tax computation purposes (these investments

Contact this candidate