Customer Service Manager
Resume:
Priya Fisher
**** ********* ***** ***** *******, GA 30041, 404-***-****
************@*****.***
Objective: To obtain a challenging position in the field of accounting where I will enhance a company’s
performance by utilizing my accounts payables and receivables, skills and knowledge while learning and
improving my skill sets with any additional necessary tasks.
Computer Skills:
Software: Microsoft Excel, Word, Outlook, Windows 7, Windows XP, Mac OS, Medisoft, Zirmed, Navinet,
UHC Online. Also proficient in standard CPT coding and ICD-9 coding
Medical Equipment Proficiencies:
Pulse Electro-Magnetic Field, Frequency Specific Micro-current, Hyperbaric Oxygen Therapy,
Interferential Muscle Stimulation, Laser Therapy
Education:
2007-2009
BS Psychology; Sociology Minor
Georgia State University / Atlanta, GA
2003-2006
General Studies
Georgia Perimeter College / Dunwoody, GA
Related Experience:
Sept 2011-Present
Office Manager
Synergy Release Sports
Employee Management: Train new hires, manage quality of duties performed by front and back
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office employees, answer inquiries from front and back office employees on daily duties, notify
upper management of company compliance changes, implement and train staff on new policies
and procedures
Accounts Receivable/Payable: Respond to insurance requests, balance charts with Medisoft and
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other documenting logs, enter patient visits and payments into Medisoft and excel
spreadsheets, balance entries at the end of the day, respond to patient billing questions and
requests, take credit card, cash and check payments, write out bills to patients and mail with
itemized receipts
Front Office Administration: Answer phone calls, check in patients, verify insurance policies,
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provide new patients with facility information, online documentation assistance, and directions
to office, check mail and email, print out imaging results, verify and distribute doctors’ scripts to
X-Ray and MRI imaging facilities, respond to insurance requests, complete pre-authorizations for
United Healthcare, provide letters to patients which include absentee letters, letters of
eligibility, and referral responses, keep office clean and restock coffee for patients, manage
alarm system
Back Office Administration: assist doctors with chiropractic adjustments, perform back office
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therapies utilizing equipment listed in proficiencies
Scheduling: Schedule patients and designating appointments with the appropriate doctor, make
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reminder calls to patients about appointments, ensure doctors and massage therapists stay on
schedule, work around patients’ third party physical therapy schedules
Quality Assurance: Ensure all patient information is entered correctly in charts and Medisoft
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cases and that new patients are diagnosed promptly, document patient complaints and apply
resolutions as necessary
Medical Chart Management: Document insurance payments in charts, create patient charts and
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insurance charts
Database Management: Enter and update patient insurance, information, and payments in
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Medisoft
May 2010 - Sep 2011
Front-of-House Team Lead
Shout / Midtown, GA
Train new hires
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Provide superior guest service
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Maintain restaurant cleanliness
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Accurately prepare itemized checks
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Receive and process payments for services and goods
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Increase guest check averages by up-selling goods and services
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Responsible for overseeing opening/closing duties
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Conduct presentations demonstrating menu knowledge
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Ability to work well under pressure
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August 2003 - May 2010
Front-of-House Team Lead
Village Tavern / Alpharetta, GA
Train new hires
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Describe menu items/daily specials in detail
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Provide recommendations when requested
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Accurately relay the various ingredients and cooking methods employed
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Receive and process payments for services and goods
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Upkeep front of house
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Utilize Point-of-Sale system
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Verify minimum age for consumption of alcoholic beverages
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Provide excellent customer service
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Develop repeat business by establishing close and lasting relationships with customers
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Ensure that all expectations are met by following quality assurance standards
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Ability to work well under pressure
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Contact this candidate