Exp Property Manager, Administrative Pro with a diverse background

L INDA J BYOUS

*** ********** ***** *********, ** 350**-***-*** 6200 *******@******.***

ADMINISTRATIVE PROFESSIONAL

Dedicated, detail-oriented, resourceful, technically skilled business professional with a versatile

administrative skill set developed through diverse settings. Excellent written and oral communication

skills, time management and problem resolution abilities. Committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Experienced in managing business

relations and special projects for senior executives. Software proficiency includes Microsoft Office and

Adobe Acrobat Pro. Key skills include:

Office Management Records Management

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Report & Document Preparation Inventory Management

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Spreadsheet & Database Creation Budget Management

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Policies & Procedures Manuals Teambuilding & Supervision

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Vendor Account Management Staff Development & Training

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EXPERIENCE

CAMPGROUND MANAGER, 2013 – 2015

Camping World-Good Sam’s Campground of Oxford-Talladega (2015 – 2015)

Dandy RV’s KOA of Oxford-Talladega, Anniston, AL (2014 – 2015)

Dandy RV’s KOA of Clanton, Clanton, AL (2013 – 2014)

Responsible for daily planning, management and leadership of the campground, including registration

and retail, maintenance and financial reporting. Delivery of exceptional guest experience. Management

and leadership of staff. Manage and maintain quality standards and cleanliness. Maintain tight control

of cash/credit card receipts and generate timely, high quality reporting. Monitor and ensure compliance

with all policies, programs and procedures, including safety. Maintain campground web pages.

Selected accomplishments:

• Designed and implemented process for guest reservation and registration due to acquisition of

Oxford-Talladega campground by Camping World-Good Sam’s

• Recipient of KOA’s 2015 Founder’s Award for quality and guest satisfaction (Clanton, Oxford)

• Increased guest satisfaction by 30% at Clanton campground and 10% at Oxford campground

• Successfully completed KOA’s 2014 Making It Great Challenge (Clanton)

• Updated office signage with professional look and wording (Clanton, Oxford)

• Created receipt packet given to guests at check in (Clanton, Oxford)

• Elimination of unnecessary expenditures through effective budget management (Clanton, Oxford)

• Clanton location would likely have seen a profit in 2015 had it not been sold in September 2014

OFFICE ADMINISTRATOR, 2012 - 2013

Capstone Development Partners, LLC, Birmingham, AL

Delivery of office management, administrative and IT-related support to principals and staff. Consistent

production of timely and high quality work products. Support for project management, accounting and

marketing. Setup and maintain vendor relationships. Facilitate technology purchasing.

Selected accomplishments:

• Resolved numerous vendor billing issues resulting from formation of new company.

• Updated employment forms with new company logo and refreshed look.

….continued….

Resume of Linda Byous, page 2 of 3

OFFICE MANAGER, 2000 – 2011

ADMINISTRATIVE ASSISTANT, 1997 - 2000

SunGard Higher Education at University of Montevallo, Montevallo, AL

Delivery of superior administrative support for CIO and staff, consistently producing high quality work

products in advance of scheduled deadlines. Leadership and training of student worker staff.

Administered site survey process for help desk, project assessment, executive and customer satisfaction.

Assisted user services manager in management of help desk ticketing system. Created and maintained

Technology Services web pages and departmental monthly newsletter. Facilitated a high volume of client

technology purchasing and budget management according to client policy/procedure.

Selected accomplishments:

• Received numerous management awards for customer service and leadership.

• Maintained high knowledge level of company and client policies/procedures resulting in opportunities

to offer suggestions and ideas to CIO that facilitated site management while maintaining the highest level

of confidentiality and discretion.

• Developed and implemented process for tracking equipment orders from ordering to installation in end

user office and update of inventory database.

SENIOR SALES SECRETARY, 1996 – 1997

SALES SECRETARY, 1995 – 1996

Taylor Pohlman, Inc., Orchard Park, NY

Provided high quality administrative support to sales service personnel including preparation of quotes

and other correspondence to customers and sales representatives. Prepared weekly and monthly

reporting of sales-related activities for management review. Entered and tracked orders and change

orders in order entry system and responded to customer inquiries. Staff member of company newsletter.

Selected accomplishments:

• Received numerous employee recognition awards (including perfect attendance and newsletter)

• Effectively resolved issues with order entry system following upgrade to new version

OFFICE MANAGER, 1988 – 1993

Tapecon, Inc., Buffalo, NY

Management of office personnel including receptionist and sales service personnel, maintained

employee files and interviewed/selected office temporary workers. Oversaw accounts payable and

receivable. Responsible for order entry, expediting, invoicing and product shipment. Produced reports

for management review and prepared correspondence for company executives.

Selected accomplishments:

• Worked with quality control manager to develop and implement a PC-based order entry system.

• Consolidated order entry forms and procedures resulting in more effective and timely process.

RESIDENT RENTAL TRAINING MANAGER, 1986-1988

RESIDENT RENTAL MANAGER, 1986

Fairfax Park Apartments, Hamburg, NY

Management of 75 unit apartment community including marketing, leasing, maintenance, make-ready

and eviction. Screened prospective residents via phone, maintained calendar of appointments for

showing models and available units. Delivered exceptional resident experience and satisfaction.

Selected accomplishments:

• Promoted to Resident Rental Training Manager within first six months.

• Maintained a continuous 95% or better occupancy rate.

….continued….

Resume of Linda Byous, page 3 of 3

PROFESSIONAL DESIGNATION

NOTARY PUBLIC, 2012 – 2016

State of Alabama

Member of National Notary Association, 2012 – present

EDUCATION

STATE UNIVERSITY OF NEW YORK AT BUFFALO

Bachelor of Arts, Biological Sciences, 1980

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