Customer Service Sales Associate

Michelle Cheng

Professional Profile:

Experienced customer service agent in handling diverse customer base timely and efficiently

under pressure. Adaptable and successful in different environments shown through study abroad

experiences. Commitment to exceptional customer service to help increase brand loyalty.

Education:

NICHOLS COLLEGE

Bachelor of Science in Business Administration Dudley, MA

Major in International Business Graduated May 2013

3.69 Cumulative GPA; Magna Cum Laude

Work Experience:

NEVILLE PLACE Cambridge, MA

July 2014 - present

Receptionist

Assist nurse through attentiveness of resident health, residents out of the building and in the event

of emergencies

Increase occupancy rates through interviewing potential residents via phone inquiries & setting up

tours of the facility

Help set up marketing materials for brochures

Work with Executive Chef for creating upcoming weekly menus

Clerical responsibilities; ensure everything is stocked and refilled, filing papers, faxes, etc.

Update and maintain confidentiality of resident emergency information and medical records

Receive pharmaceutical deliveries

ADVANTAGE RENT A CAR East Boston, MA

Oct. 2013 - Nov. 2014

Customer Sales Associate/ Flex Representative

Successfully qualify customers by building rapport

Maximized revenue generated by implementing top down selling for vehicle upgrades, insurance

coverages & equipment

One of the top three revenue generators in the region

Effectively and efficiently handle rental and returning transactions to ensure great experience

Received great reviews from customers for exceptional service

INTO UEA LONDON/ INTO CITY OF LONDON London, UK

Aug. 2012 - Nov. 2012

Marketing Coordinator

Created & Revised Marketing Materials

Interviewed international students to further reach target market in multiple foreign countries

Michelle Cheng

Professional Development:

Languages:

Fluently speak English and Chinese [Cantonese]

Proficient level of speaking, reading and writing French

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