Customer Service Administrative Assistant

Krystal L. Banks

**** ***** ***** **

Spotsylvania, VA 22551

Email: **********@****.***

Cell: 571-***-****

Work Experience:

January 2015-May 2015, ob/gyn consultants of fairfax (externship)

. Take patient vitals

. Obtain patient health history

. Perform urinalysis

September 2014-October 2014, Home Health Aide (Public Partnership),

Spotsylvania, VA

. Assist cerebral palsy patient with giving medications, bathing, and

transporting from wheelchair.

April 2013-October 2013, 40+ hrs per week, Service Representative, GEICO

Insurance Agency, Fredericksburg, VA

. Assist homeowners with any and all questions they have regarding their

homeowners policy, licensed to service insurance

November 2012-April 2013, 40+ Hrs. per week, Cook, Sentara Northern

Virginia Medical Center, Woodbridge, VA

. Prepare food in accordance with prescribed resident diet

specifications, facility procedures, and dietary and sanitary

regulations under the supervision of the Dietary Services Manager.

. Walking/mobility, reaching, bending, lifting, grasping, pushing and

pulling; fine hand coordination; ability to distinguish smells,

tastes, and temperatures.

July 2010-October 2012, Hrs. per week: 40, Customer Service Specialist,

National Society of Professional Engineers, Alexandria, VA

. Provided prompt, accurate, and quality service to all customers via

telephone, mail, fax, email or in person. Prepared files for imaging,

including the placement of comments in the candidates' database files.

. Recorded and responded to all inquiries regarding testing,

certification and technical issues, update candidate demographic

information, and process orders.

January 2010 to July 2010, Hrs per week: 40, Data Entry Specialist,

National Society of Professional Engineers, Alexandria, VA

. Entered data into a computer, operate a variety of office machines,

and perform other clerical or administrative duties.

. Inputted lists of items, numbers, or other data, e.g. customers'

personal information into computers or complete forms that appear on a

computer screen also, reformatted existing data, edit current

information, or proofread new entries for accuracy.

October 2006 to April 2009, Hrs per week: 40, Administrative Assistant,

Nonpublic Educational Service, Inc., Woodbridge, VA

. Served as an administrative assistant and performs under limited,

general supervision a variety of tasks requiring specialized

experience and training in the aspects of office, business and

financial administration.

. Compiled, reviewed, and analyzed report data for completeness and

accuracy, and reconciles any errors or inconsistencies with officials

supplying the original data, reviewed out-going correspondence for

format, spelling, grammatical correctness and conformance with

correspondence guidance.

. Maintained filing system, program calendar, and scheduling to include

meetings, teleconferences, special events, and appointments, received

calls, greet visitors, and direct to supervisor or other staff members

only those contacts needing their attention or action and gathered

statistics and data to be used in recurring or one-time reports from

numerous automated and manual resources. Information may be routine or

technical in nature, and frequently requires extensive research.

. Reviewed documents such as vouchers, purchase requests, work orders

to assure agreement of budgetary account codes and dollar amounts, and

compliance with regulations and procedures. Prepared recurring reports

on account balances, status of funds or obligations.

Food Service Specialist - United States Army - March 3, 2003 to March 16,

2006

(United States Army Reserves - March 2006 to January 2011)

. As Food Service Specialist my primarily responsible included preparing

and servicing of food in field or garrison food service operations.

. Prepared serving lines, garnish food items, and apply food protection

and sanitation measures in field and garrison environments.

. Ensured proper and complete Class I Operational Rations are assembled

for distribution from the Subsistence Platoon to supported Field

Feeding Teams. Created Class I requirements using the Army Food

Service Management Information System. Operated, maintained, and

cleaned field kitchen equipment. Performed general housekeeping duties

SCHOOL

. Gar-Field High School (Graduated 2002)

. Westwood College for Medical Assisting (Currently Enrolled)

SPECIFIC SKILLS & KNOWLEDGE:

. Filing

. Copiers

. Fax Machine

. Typing 50 wpm

. Multi-line phone system

. Microsoft Office Proficient

Honors and Achievements

. Dean's List (January 2014 Term)

. President's List (March 2014 Term)

. President's List (June 2014 Term)

. President's List (August 2014 Term)

. ServSafe Certified

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