Medical Assistant Customer Service

Location:

Posted:

May 17, 2015

Laura A. Wright

Mesquite, TX 75149

**********@*****.***

OBJECTIVE

Full-time Medical Assistant position

QUALIFICATIONS & SKILLS

A dedicated, experienced, organized professional with exceptional customer service skills. Able to multi-task; work well

with little to no supervision.

PROFESSIONAL EXPERIENCE

MedPost Urgent Care 01/14-01/15

Medical Assistant: Triaged patients, performed POC testing, EKGs, blood draws, medication administration and initiation

of IV lines. Assisted physician with suturing, casting and splinting. Additional duties included patient check-in/check-

out, insurance verification and payment collections. Proficient in DocuTap (Practice Management and Electronic Medical

Record). OSHA Compliance Coordinator responsible for creating and maintaining compliance plans, and educating

fellow employees on OSHA rules and regulations. Certified in Drug Screen collections and Breath Alcohol Testing.

Texas Heart Care 06/13-07/13 200 hour externship

Medical Assistant: Roomed patients, obtained vital signs, performed EKG’s, scheduled appointments and diagnostic

testing. Participated in patient education, filing, charting, worked with eClinical software and Medisoft, and shadowed the

doctor.

Baylor University Medical Center 03/10-12/11

Patient Care Technician: Checked vital signs, performed diabetic finger sticks, charted lab and diagnostic results, and

estimated nutritional intake and output. Assisted patients with personal hygiene, ambulation and general activities of daily

living. Attended unit meetings, conferences, and continuing education classes. Assisted with completing and maintaining

unit and patient records.

Kaseman Hospital 06/07-09/09

Emergency Department Technician III: Performed advanced procedures, such as initiation of IV lines, blood draws,

casting, splinting and suturing. Monitored patients and posted data in the patients’ chart. Charted lab and other test

results. Delivered specimens to lab, and transported patients to various diagnostic tests. Performed clerical duties such as

answering phones, taking messages, filing and copying.

Sole Proprietor, Massage Therapist 01/03-12/05

Worked with doctors to plan client treatment strategy. Developed budget, handled all financial aspects of business, and

managed inventory. Created all marketing materials, including brochures and business cards.

EDUCATION

PCI Health Training Center 10/12-07/13 Medical Assistant diploma

Dallas, TX 4.0 GPA

Central New Mexico Community College 01/06-12/06 EMT-Intermediate

Albuquerque, NM Certificate