Customer Service Manager

Kerwin Thompson

***** ****** ******** **** #*** ● Houston, Texas 77068

Cell: 413-***-**** ●Home: 832-***-**** ******************@*****.***

SUMMARY

Reliable and highly motivated business professional seeks a position with an employer that will appreciate excellent analytical and reasoning skills geared towards supporting the mission and operational needs of the company. Excellent team player, that demonstrate experience of working diplomatically and collaboratively with all levels of staff to ensure successful implementation of projects, possesses strong customer service skills and the ability to handle multiple tasks simultaneously uses time and resources wisely; considers efficiency and accountability very important.

SKILLS

SAP, MAS, Peachtree, S2000 Conflict Resolution MS Word, Excel, Power Point

Accounts Payable/Receivable Internet Research Collections

Window/Inventory Control 25WPM / 5000hph by touch Forklift/Side Loader Driver Machinist Shipping & Receiving TWIC Card

PROFESSIONAL EXPERIENCE

Lead Machinist / Lead Warehousemen, Builders First Source – Houston, Tx. 2013- current

Maintain a clean and organized working area.

Install and adjust parameters on the saw to cut the material needed..

Monitor the speed and heat input, line the material up to complete the job.

Train the new hires to work the line and how to use the machines.

Start-up and shut-down the machine efficiently, and control the operation to minimize waste of raw materials

Operate the forklift to transfer the material and finish product

Count and inspect the inventory for my department.

Material Handler, Manpower/ Hewlett Packard – Houston, Tx. 2012 2013

Load and unload the trucks

Transport materials to different buildings using a forklift/side loader

Process inventory in the company database

Accounts Receivable/Commercial Collections, Oxford Management Service – Scranton, Pa. 2009 – 2011

Called debtors to collect on past due commercial and residential accounts.

Trained new employees; practiced the guidelines set for by the FDCPA to insure all rules are in compliance.

Performed skip tracing using Powerfinder, Insight, Directory Assistance, family, friends and neighbors.

Warehouse/Showroom Assistant Manager, Levitz Furniture – Jersey City, NJ. 2001 – 2009

Provide optimal customer care to clientele to ensure optimal customer satisfaction.

Processing new inventory through warehouse database.

Responsible for weekly furniture assembling and ensuring that the showroom displays were meeting company guidelines.

Train new employees in processing new inventory & how to set up weekly displays.

Operated forklift to distribute merchandise throughout the warehouse.

EDUCATION

Major: Business, Exess County College – Newark, New Jersey

REFERENCE

AVAILABLE UPON REQUEST

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