Customer Service Medical Assistant

SUE ANNE BROYLES

**** ***** ***** ** 813-***-****

Tampa, Florida 33609 **************@*****.***

SUMMARY

Currently looking for employment in a customer service, or administrative duties, where my experience with

people and processes can grow. My areas of experience prove that I am a capable, hard-working and loyal

employee. I am professional and courteous in all my interactions with both co-workers and customers. I enjoy

working with people in all ranges of ages and situations.

• •

4 Years Successful Front Office Certified Corporate Trainer

•

Management Experience Highly Skilled Marketer

• •

Over 10 Years Reliable Customer Service Proven Analytical and Problem-solving

Experience Abilities

• •

Provide High Quality Service to both Excellent Interpersonal Communication

Internal and External Clients and Organizational Skills

• Goal Oriented

1.

PROFESSIONAL EXPERIENCE

NEW LIFE OUTREACH INTERNATIONAL CHURCH- Richmond, Virginia 6/2013- 10/2014

Receptionist/Daycare – Took care of the children in the daycare and answered phones and handled other office

duties.

FREEDOM HEALTH, Tampa, Florida 10/2011 – 10/2012

Medicare service provider

Customer service representative

Answered phone calls, assisted Medicare service customers with questions and help regarding their Medicare

benefits, included sales for the company as well as service questions on existing accounts.

NORTHWEST FAMILY MEDICAL, Tampa, Florida 3/2010 – 3/2011

Medical Assistant/Front Office

Handled all Medical Assistant Duties, Vitals, Injections, Lab, Patient History and all other procedures

required

• Patient intake and care

• Front office Scheduling

• Switchboard

• Upkeep of all charts, HIPPA regulations and procedures

• Insurance verification and administration

GE CONSUMER FINANCE, Tampa, Florida 2008 - 2009

World Wide Financial Division of General Electric Company

•

• Bankers Edge Regulatory Compliance

• First Call Resolution Workshop

• Customer Centricity

Customer Service Representative

Handled a range of incoming calls about financial products, including private label credit cards, personal loans

and bankcards

• Consistently exceeded monthly goals

• Responded Promptly in Resolving Inquiries

• Appointed Team Leader

• Implemented goals

• Accomplished high percentages “in time on the system” and delivering customer satisfaction

ONE TOUCH DIRECT, Tampa, Florida 2006 - 2008

International Sales and Marketing Company

Customer Service Representative for American Greeting on-line card service

Handled inbound calls regarding customers, on-line accounts and resolved their concerns

• Handled supervisor calls

• Appointed to do voice recording for company IVR

• Received numerous awards for anticipating/addressing customer needs

• Achieved 90% retention rate of dissatisfied customers to maintain accounts open

MILES ELEMENTARY, Tampa, Florida 1999 - 2006

Hillsborough County Schools

Secretary/Data Processor

• Promoted to front Office Manager (4 Years)

• Maintained student fecords

• Managed sensitive data

• Anticipated needs of both parents and children

• Manned multiline phone system (approx. 8 lines)

• Provided secretarial support for Principal

• Participated in all school functions

ALTERA CORPORATION, Tampa, Florida

Assisted Living Facility Corporation

CLAREBRIGE OF TAMPA ALZHEIMER’S FACILITY 1995 -1998

Marketing Director/Administrative Assistant

• Directed Successful Marketing Campaign

• Increased Occupancy by 30% in 1 year

• Conducted Marketing Meetings

• Assisted Family Members

• Responsible for All Induction Documentation

Hanna Oaks Assistant Living Facility 1993 - 1995

Administrative Secretary

• Achieved reorganizing and streamlining antiquated administrative procedures

• Responsible for all secretarial duties

• Responsible for employee payroll

• Responsible for maintaining resident’s fund accounts

• Assisted family members

• Assisted with facility activities

2.

3. CERTIFICATIONS

4.

• HIPAA

5. AIDS & HIV

6. CPR Healthcare 7. OSHA

• First Aid

CLINICAL SKILLS

• Phlebotomy 14. Capillary Blood Tests 21. Medical charting

15. Basic Microscope 22. Medical Office

• EKG

Procedures Software

8. Vital signs

16. ESR testing 23. Patient Communication

9. Injections

• Radiographic

17. Blood Typing/RH

10. Visual Acuity

18. Complete Urinalysis Positioning

11. Autoclaving

• Aseptic Techniques

19. Patient set-up

12. Sterile set-up

20.

13.

EDUCATION AND TRAINING

• Keiser University, Tampa, Florida 2006/2008 – Present

• AS Medical Assisting

REFERENCES

Available upon request

Contact this candidate