DEEPAK KUMAR
Contact: +91-880*******,+91-837*******
E-Mail: ******.**********@*****.***
Technology Exposure:U2,Pick Basic,Unidata,Unibasic,C
Domain Exposure: US Healthcare, Asset Management / Equipment Leasing / Life
Insurance/Property and Casualty (Underwriting, Reinsurance, Policy
Servicing, Claims disbursement and Data Migration) in IT / Banking
Industries
PROFILE SUMMARY
. A competent professional with over 8.2 years of experience in:
- Project Management - Business Analysis - Software
Testing & Development
- Technical Documentation - Cost Control - Customer
Relationship Management
. Excellent onsite exposure of 27 Months by supporting the client at onsite
Johannesburg South Africa
. Extensive working experience from offshore (India Office) and expertise
in supporting the tier III Team for the Product name Infolease (Banking &
Manufacturing Industries) from the countries like Korea, France,
Germany, US, UK, Australia, Singapore, Japan, China and Canada
. Adept in in working on Legacy Systems(Unidata/Unibasic) Migration
Projects for insurance companies.
. Capable to lead the team.
. Experience in mapping business requirements, designing customized
solutions with strong analytical skills and ability to analyze business
practices & define optimal procedures
. Competent in handling Software Development Life Cycle (SDLC) including
requirement analysis, design, coding, testing and maintenance phases
. Proficient in end-to-end project planning & implementation as well as
test management activities i.e. scope management, to activity sequencing,
effort & cost estimation and risk analysis to quality management
. A customer-centric professional with a knack for motivating large
workforces for exceeding customer expectations in delivery of committed
services
CORE COMPETENCIES
. Gathering requirements from the client, preparing estimates & requirement
specification, creating prototypes and developing technical specification
documents
. Involved in project initiation and reporting w.r.t. development projects
to senior management and stakeholders
. Communicating with users/stakeholders to gather requirement specs
. Monitoring development activities, conducting timely risk assessment &
mitigation; managing and providing technical & process level
guidance/support to the project team
. Analyzing & designing architecture definition, design patterns and
solutions for the project; designing & selecting appropriate technologies
for development approach
. Conducting Code Designing,code review, debugging & troubleshooting the
application
. Managing smooth implementation & testing of the application at internal
testing environment /clients location
ORGANISATIONAL EXPERIENCE
Nov'10 - Feb'15: Zensar Technologies Ltd., South Africa
Senior Software Engineer
(Team Size: 7 members)
Dec'08 - Oct'10: IDS Software Solutions, Bangalore, India
Senior Software Engineer
Aug'08 - Oct'08: eMids Technology, Bangalore, India
Senior Executive
Apr'07 - Aug'08: DST Global Solutions, Hyderabad, India
Software Engineer
Jan'07 - Apr'07: Chetu India Pvt. Ltd., Noida, India
Software Engineer
Key Result Areas
. Ensuring smooth functioning of systems / software to ensure maximum
efficiency in various life insurance operations
. Reviewing business requirements and translating the same into solution &
system designing (Use Case Development, Wire Frame) and detailed test
plans for bigger projects.
. Rendering support to internal business partners and IT personnel for
devising business strategies
. Undertaking process automation initiatives entailing understanding
business requirements and preparing functional specifications
. Offering support in the development of plans & schedules and
participating in team meetings for projects
. Functioning as an active member of SEPG (Software Engineering Process
Group)
. Chalking out MOM, Project Tracking Files and Master List of controlled
file
. Developing the document for project review meetings focusing on project
scheduling, resource utilization, risk assessment, escalation management,
etc.
. Handling all phase of SEPG Cycle encompassing Project Management Plan,
Risk Management Plan, Configuration Management Plan, Casual Analysis and
Decision analysis
. Organizing workshops for the new members of the project and imparting
elementary training for the new product launched with an additional rider
to the Financial Advisors & Zonal Sales Trainer
. Presiding over workshops through WebEx Session with respect to the new
additional features added in the product for Infolease to the clients
from countries using the company product Infolease
. Serving as a Business Analyst and Developer for comprehending the new
requirements for US Healthcare Market
. Acting as the Member of Committee publishing Insight e-newsletter, a
knowledge sharing initiative with key insights across insurance
industries
. Designing SOW (Scope of Work) and Purchase Order for the team members as
per the onsite / offshore requirement s raised by the client
MAJOR PROJECTS UNDERTAKEN
Title: Managed Services
Period: Apr'14 - Feb 15
Team Size: 7
Description: Managing the application from onshore and offshore model.
Providing the production support to the client.
Role:
. Working closely with the client for managing the application.
. Mentor the team and assigning the task to the team members depending on
severity and priority.
. Review the code designed by the developer
. Offering knowledge to Unix System Analyst to cater to varied business
needs for debit order collection process
. Providing assistance in transforming the impact of change on the Unibasic
and other integrated system
. Optimizing the developed code on legacy system
. Fixing the bugs in the application which is age old impacts of the code
developed in late 90's
. Conducting functional walkthrough session with the Development (third
party vendor to the client) and Testing Teams (Client Testing Team)
. Assisted in balancing the financial data manually for each production
support monthend run
. Assisted in providing the financial,Claims,Underwriters,Actuarial reports
to specified business users.
Title: Credo Project - Launch of a New Insurance Product in the
Market
Client: Liberty Life South Africa
Period: May'12 - Apr'14
Description: The new product was launched in the Insurance market in
three phases with the Benefit riders to provide the benefit to
the policy-holders family.
Role:
. Collated information from business user at the client site for the new
projects
. Developed business specifications including the architecture of the
product as well as the test plans for the new products launched in the
market
. Designed and developed the code as per the business requirements
. Mentor the team and assigning the task to the team members depending on
severity and priority.
. Review the code designed by the developer
. Conducted Unit Testing and System Integration Testing of the developed
code
. Carried out work on Production Environment for month-end process for
updating the database monthly including the accounting files and general
ledgers and brokers commisions runs.
. Resolved issues identified in testing phase
. Involved in the packaging of the developed component deployed in
production environment
. Offered production support for the deployed project till stabilization
. Examined the root cause of the issues/bugs in the software on the
machines and provided fixes accordingly
. Worked on quality center for defect management
Title: Project for Broker Commisons/Cal In-duplum/Re-insurance
Client: Liberty Life, Johannesburg, South Africa
Period: Nov'10 - May'12
Description: The commission broker/cal in duplum project was done to
cater the south african law changes in the insurance products.
Role:
. Gathered information from business users at the client site
. Identified and adhered to the business specifications including the
architecture of the process as well as the test plans for the new process
. Handled the process in accordance with the law
. Design and developed the code.
. Mentor the team and assigning the task to the team members depending on
severity and priority.
. Review the code designed by the developer
. Resolved issues identified in testing phase
Title: Infolease
Organization: IDS Software Solutions, Bangalore, India
Client: Supported nearly 250 customers in 34 countries from all
over the globe
Period: Dec'08 - Oct'10
Domain: Asset Management and Equipment Leasing
Technologies: (Legacy Systems)Unidata, Universe Basic, Pick Basic, Unix
and PL/SQL
Modules: Multi Meter Readings (MMR) and Asset Usage, Contract
Maintenance, Asset Maintenance, Customer Maintenance, Types of
Lease, Payment Processing, Account Payable and Notes Payable and
Reports
Role:
. Involved in the implementation of Equipment Leasing and Asset Management
Project for Banking and IT Industries
. Developed high & low level design documents
. Provide production support for the deployed project till it is stabilized
as well as Interacted with customers and check the root cause of the
issues/bugs in the software on their machines via WebEx and also provided
aid to the clients of all over the globe through WebEx Sessions as well
as via E-Mail
Highlight:
. Earned client appreciations for efficiently completing the projects
Title: Managed Healthcare
Organization: eMids Technology Private Limited, Bangalore, India
Period: Aug'08 - Oct'08
Domain: Healthcare
Technologies: (Legacy Systems) Unidata, Universe Basic, Pick Basic,
UNIX, PL/SQL
Role:
. Conducted functional analysis and designing for new enhancements and
existing application bugs
. Submitted daily reports to offshore Delivery Manager
. Carried out work on applications which require HIPAA Regulations and EDI
5010 Formats
. Involved in menu & screen creation and maintenance through SB+
. Facilitated security maintenance through SB+
Title: Managed Healthcare (MHC)
Organization: DST Global Solutions, Hyderabad, India
Period: Apr'07 - Aug'08
Domain: Healthcare
Technologies: (Legacy Systems) Unidata, Universe Basic, Pick Basic, UNIX
and PL/SQL
Description: The scope of this project included maintenance of various
subsystems like MHC, Account Payments, Account Reconciliation
and General Ledger of the MHC for all the Releases. Basically
the systems was used for Claims Processing, Check Processing,
Report Generation, etc.
Role:
. Conducted functional analysis and designing for new enhancements and
existing application bugs
. Engaged in the implementation of Managed Healthcare Project
. Involved in menu & screen creation and maintenance through SB+
. Facilitated security maintenance through SB+
. Developed high & low level design documents
. Handling all phase of SEPG Cycle encompassing Project Management Plan,
Risk Management Plan, Configuration Management Plan, Casual Analysis and
Decision analysis
Title: MDS (Medical Distrbution System)
Organization: Chetu India Private Limited, Noida India
Period: Jan'07 - Apr'07
Technologies: (Legacy Systems) Unidata, Universe Basic, Pick Basic, UNIX
and PL/SQL
Domain: Retail
Description: MDS (Medical Distribution System) is complete distribution
software that keeps track of all inventory, all orders that
comes in and goes out in form of EDI, E-Mail and Fax.
TRAININGS / CERTIFICATIONS
. Program in Project Management from MDI, Gurgaon in Dec'13 for the
following topics:
o Project Management and Project Life Cycle
o Risk Analysis of Projects
o Project Cost Estimation
o Project Management Information Systems
o Project Monitoring: Time and Cost Overrun Estimation
o Contracting of Projects
o Project Cost Control
o 8Resource Leveling
o Outsourcing in projects
o Use of Project Management Software like Microsoft Project
. LOMA 280 - Principles of Insurance (Life, Health, and Annuities/Pensions)
. AINS21 - Property and Casualty Insurance
. An Introduction to Project Management
. Business Etiquettes
. Creative Problem Solving and Effective Thinking Simulation
. Training for Agile Methodology
RESEARCH PAPER
. Research Paper Published on the Topic International Organization of
Scientific Research (IOSR) Journal "Motivational Factors"
IT SKILLS
. Unix, PL/SQL, Pick Basic, Unidata,Universe Basic, IBM U2,Psygn and
Microsoft Project
SUMMER TRAINING
Title: Study & Analysis of Computer Monitor Manufacturing Process
Period: Jun'04 - Jul'04
Organization: Samsung India Pvt. Limited, NOIDA
Description: The project involved assembling of various components to
manufacture monitor, inspection and correction of rejected
monitors and Operational activities involved in the
manufacturing of the monitor.
TRAINING
. 2 Months Training in Samsung Manufacturing Unit
EDUCATION
2006 Post Graduate Diploma in Embedded System & Design
CDAC, Mohali
2005 B.Tech. (Electronics & Instrumentation)
UPTECH University, India
Others
. Passed the NIIT aptitude test - 92 percentile
EXTRAMURAL ENGAGEMENTS / ACCOLADES
. Served as the member of:
o Sports Committee throughout 4 years of graduation
o South Africa Zensar Cricket Team
. Functioned as the member of Mess Committee throughout 4 years of
graduation
. Actively played Basketball at School Level
. Acted as the Captain of Cricket Team at College and School Level
. Proactively participated in cultural activities in College
. Won the Zensar Corporate Champions Cricket League
PERSONAL DETAILS
Date of Birth: 1st May, 1980
Permanent Address: B-171, Pallavpuram Phase-1, Meerut - 250110, UP
Languages Known: English & Hindi