Customer Service Loss Prevention

Diego Bedoya

*** ****** ***** - ********** ** ***09

********@*******.*** Cell 201-***-****

EDUCATION

Bloomfield College, Bloomfield, New Jersey

Bachelor of Arts May 2008 Cum Laude

Major: Sociology Concentration: Criminal Justice

GPA: 3.3

COURSES

Juvenile Delinquency Sociological Theory

Forensic Science

Criminology Methods of Social Research

Statistics for Sociologists

Drugs, Crime and Social Policy Deviance and Social Behavior

SUMMARY OF QUALIFICATIONS

4 years of cash management and customer service experience

Strong interpersonal, verbal and written communication skills

Strong work ethic

Experience interacting with diverse groups of people

Possess initiative and take charge attitude

Bilingual; English / Spanish

PROFESSIONAL EXPERIENCE

Gap Inc, Paramus NJ

August 2012 - August

2014

Loss Prevention Supervisor

Determine scheduling and assignments for Loss Prevention Agents.

Utilize exception reporting and company resources to investigate internal

dishonesty

Work with store personnel to identify inventory shortage opportunities and

recommend solutions

Determine the assignment of appropriate Loss Prevention resources

Partner with the Supply Chain Department in order to investigate cargo

theft

Audit and oversee compliance initiatives regarding physical security

standards

Partner with the Organized Retail Crime department in order to investigate

and prosecute ORC groups.

Burlington Coat Factory, North Bergen/ Elizabeth NJ

July 2011 - August 2012

Loss Prevention Associate

Train loss prevention associates on policies, procedures and

responsibilities.

Deter and apprehend shoplifters

Submit timely, accurate, detailed and complete reports of any and all

incidents and arrests

Utilize company resources in order to investigate internal dishonesty

Ensure compliance with loss prevention and company procedures

Help to maintain a safe and orderly selling and work environment

Use and maintenance of the physical protection systems withing the store

Give testimony, as required, in a court of law or other legal proceeding

Photofax Surveillance & Investigation Inc., New York, NY

May 2010 - November 2010

Field Agent

Conduct surveillance in four different states including: New York, New

Jersey, Connecticut and Pennsylvania

Obtain significant and identifiable film to detect insurance fraud

Update case managers and clients throughout the surveillance day on

activity documented

Submit detailed reports to case managers with activity obtained on the

surveillance day

Utilize investigative techniques to gather information on a particular

claimant

Use positioning skills to avoid detection

Properly maintain a log of hours worked and time driving from locations

King's Cellars, Brooklyn NY

June 2006 - May 2010

Assistant Manager

Work closely with vendors to learn about new product and marketing ideas

Develop schedules for employees based on business needs

Respond to customer reviews/concerns to improve service

Maintain inventory to promote profitability

Utilize CCTV equipment in order to investigate any potential loss

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