Customer Service Manager
Resume:
STEPHAN THOMAS
Minneapolis, MN 55412
******@***.***
COMPETENCIES
. Managed large number of construction projects
. Responsible for coordinating and following projects beginning through
to completion
. Budgeting Support and Cost Management
. Worked closely with vendors to negotiate favorable terms
. Monitoring projects for time and budget restraints
. Strong Customer Service Skills
. Excellent computer and communication skills
. Able to effectively prioritize tasks and manage time
. Mentoring of staff in estimating, building practices and green
building techniques
WORK HISTORY
Project Coordinator, Superior Construction Services, Maple Grove, MN.
Oversee the day to day operations in a Construction Management position,
including the scheduling of staff and subcontractors to complete projects
of homes / businesses damaged from insurance losses. Responsibilities
include holding meetings with clients in assisting with making selections
and ordering from local and national vendors, completing field inspections
and maintaining quality control, having knowledge of state and local
building codes. Constant use of problem solving skills / time management
skills overseeing the production of projects managing subcontractors and
employees to assist with emergency services for Service Master / Superior
Construction. I was company top performer for 2013 year end performance
and profitability. February 2013- Present
Construction Consultant and Construction Manager, Center for Energy and the
Environment, Minneapolis, MN. Oversee and direct the activities of
contractors carrying out sound mitigation projects for Metropolitan Airport
Commission. Monitor the timely installation of approved products to homes
surrounding the airport, according to engineered specifications, codes of
local municipalities and verifying quality control at site inspections.
Facilitated meetings with clients at both preconstruction and post
construction meetings and managing contracts and documentation throughout
the construction process, overseeing any changes to scope of work and
creating change orders, and approval of payments. Completed the program
with a 93 percent customer satisfaction and completed the phase of the
program 2B-4, 5 months ahead of schedule. July 2009- August 2012
Project and Production Manager, Morr Construction Services, Shoreview, MN.
Ran multiple residential projects in remodeling and new home construction.
Managed production staff, assisting sales team with meeting sales goals,
solved complex structural problems with the resources at hand.
Facilitated weekly customer meetings to discuss scheduling, budgets and
troubleshooting. 2006-2009
Project Manager and Lead Carpenter, Houselift Remodelers, Minneapolis, MN.
Ran multiple projects and oversaw employees. Performed quality control
inspections, held weekly meetings with clients. 2004-2006
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