Business Analyst

BARRY DAVIS, JR.

**** ********* ****** *****: 386-***-****

Deltona, FL 32738 Email: *****@************.***

BUSINESS ANALYSIS PROFESSIONAL

Highly skilled and accomplished professional with almost 15 years of proven success in Project Management, Business Analysis and Business Systems. Strongly adept in customer relations and service, negotiating skills and supervising numerous significant tasks simultaneously. Dedicated to identifying and executing continuous improvements,modifications and successful completion of project processes while reducing costs. An

astute professional with invaluable knowledge of managing projects, resources and systems in an efficient and effective manner. Keen ability to quickly problem-solve issues and apply an effective solution. A top notch professional that has the ability to build and maintain positive relationships internally and externally, and work successfully as a team

member or independently.

AREAS OF EXPERTISE

Problem Resolution, Project Management, Customer Relations/Satisfaction,

Communication (Internal/External), QA Management, Strategic Planning, Requirements Elicitation, Cost Control/Budgeting, Leadership, Procurement Management, Property Casualty Insurance, Business Process Improvements, Multitasking, Quality Assurance Testing, Business Process Modeling, Software Development Life Cycle

PROFESSIONAL EXPERIENCE

SECURITY FIRST INSURANCE COMPANY, Ormond Beach, FL 2012 – 2015

Business Analyst

Successfully implemented, improved and expanded the Content Repository and

Workflow Management system.

Increased process efficiency by 20% and started a working Knowledge Repository.

Collaborated with Senior Management and Executives to accurately identify, create and evaluate a streamlined product to assist other departments in improving efficiency and accountability.

Developed a project to prepare a new system that increased the rating of Property and Casualty insurance by integrating granularity.

Underwriter/CSR

Process new business and endorsements, ensuring that it fits within the specified guidelines.

Collaborate and assist agents and customers with telephone support.

Apply experience in TIVA Policy and Image Right systems provided by MacNeill.

SIG AGENCY, Oviedo, FL 2007 – 2012

Personal/Commercial Lines Agent

Evaluated current and future client needs and customized policies based on those results.

Utilized the current book of business to vet additional business.

Facilitated policy revisions and certificates and compared their current rate to the market to provide savings.

Successfully and consistently met quarterly sales and received recognition for cross selling products.

Increased the retention rate on an assigned book of business from 81% to 94% while rounding out the account with policies to fill any coverage gaps.

Maintained the computer network and increased the uptime of end user from 91% to 99.9%.

Created and implemented an automatic mail system to generate renewal and non-renewal letters to clients prior to carrier notification.

ABCO CELLULAR, New Smyrna, FL 2002 – 2007

Manager

Processed sales of cellular service.

Performed all day-to-day customer service functions and activities.

Increased sales by 65% to become the number in sales out of five stores.

Implemented and managed staff development and training for current and existing employees on new processes and oversaw the required educational courses required by AT&T.

Instituted and implemented a phone collections program.

Instituted and implemented a phone return program for defective merchandise.

Created and managed an area-wide network for computer maintenance and repairs.

Assisted with software deployment.

EDUCATION & TRAINING

Master of Business Administration, Accounting for Managers, Walden University,

Minneapolis, MN

Bachelor of Arts, Psychology, University of Wyoming, Laramie, WY

Florida General Lines (220) Agent: #P090758

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