started as dishwasher,bellman,Customer Service Front Desk

AKWASI AMANKWAH

*** *********** ****,***** ** *0473

**********@*****.***

Tel:+718-***-****

OBJECTIVE

To secure a job where education, communication, will be utilized to foster growth.

EDUCATION:

Bachelor Degree 2001-2005

University of Ghana -Legon Political Science

High School-1997-1999 (completed)

Opoku Ware Senior Secondary,Kumasi Ghana-Business studies(accounting

& Management)

EXPERIENCE

Days Inn,College Park 2013-2014

Front Desk Assistant & Night Audit

Handling Gerneral counter enquiries

Guest reservations,Checking in and out of guest

assisting guest with issues and complaints with empathy

Cordinates house keeping requests,etc.

Post charges, such as those for rooms, food, liquor, or telephone calls, to

ledgers

compile and check daily records sheet,guest accounts receipts and vouchers

using either the computer or manual system

Checking of the accuracy of charges to guest accounts

Posting of room rates and tax to guest accounts

Randstad US, for GLAXOSMITHKLINE

Production Technician 2009 – 2013

Assembling of portable vacuum tanks for production

Sanitizing parts (robot operator) for production

Packaging of pumps

CRYSTAL ROSE HOTEL 2003-2005

FRONT DESK AGENT/BELLMAN/HOUSEKEEPING

General room reservation,Checking in & out customers

Report guest problems to Housekeeping for immediate resolution

Keeps records of room availability and guest account

Performs Bookkeeping activities (account balancing and night audit)

Answer inquiries pertaining to hotel services, guest registration, and travel

directions, or make recommendations regarding shopping, dining, or

entertainment.

Okomfo Anokye Community Bank- 2000-2001

Accounts Clerk

Preparation of Bank Reconciliations

Process and vouch vendors invoice

Prepare and maintain account payable schedule

Processing and posting of both interest expense and income into customers

Processing of approved loans and fees,COT and other charges to accounts

Customer Service Officer

Point of contact for all enquiries relating to the branch

Opening account for both walked in and Prospected customers

Explaining various products features and cross selling to prospective clients

Mandate Change and account maintenance requests

Ordering,maintenance and Issuance of customers cheque books and deposit

slips

PROFESSIONAL STRENGTHS

Working knowledge of Microsoft Word, Excel, PowerPoint and Internet

Search Engines

Strong verbal and written communication skills

Good customer service appreciation through training and experience

Ability to work independently and as a part of a team both domestically and

i nternationally

LANGUAGES

Fluent in English, Twi

REFERENCES FURNISHED UPON REQUEST

Contact this candidate