Customer Service Maintenance
Resume:
Inez C. Coffey
**** ******* ****** **. . ******* Mill, MD 21244 . 443-***-**** .
***********@*****.***
OBJECTIVES
Seeking a part-time position within a local corporation or government
contracted agency.
SUMMARY OF QUALIFICATIONS
Reliable team-contributor with a demonstrated ability to effectively
multitask, manage and resolve complex problems. Exceptional communication
and interpersonal skills with a unique ability for working with a diverse
array of internal and external publics.
Areas of Expertise
Database Maintenance/Repair Database Administration
Account Provisioning Complaint
Resolution
Account Research/Fraud Investigation Clerical/Reception
Telephone Repair (Wiring/Technical) Account Billing
Customer Service Typing WPM: 45
PROFESSIONAL ADVANCEMENT/HISTORY
C&P/Bell-Atlantic/Verizon Communications, Inc. 1983-2010
Database Technician
. Resolved grievances regarding service issues, billing inquires and
account fraud for local and long distance customers.
. Provided maintenance service regarding technical issues on customer
accounts. (Connects/Disconnects, Adding Memory Services, Number
Changes, etc.)
. Collaborated with other local and long distance service companies to
ensure seamless transition of services on customer accounts. (AT&T,
Vonage, Cavalier, etc.)
EDUCATION
Bachelor of Arts Morgan State University In Progress
Major: English, Business Education
INEZ C.COFFEY 3241 HALCYON CT ELLICOTT CITY,MD 21043 443-***-****
***********@*****.***
OBJECTIVE:
SEEKING A CHALLENGING POSITION WITHIN A LOCAL OR GOVERNMENT CONTRACTED
AGENCY
AREA OF EXPERTISE:
DATABASE ADMINISTARTION
CUSTOMER SERVICE
TELEPHONE REPAIR(WIRING,TECHNICAL)
CLERICAL
BILLING INVESTIGATION
DATABASE MAINTENANCE REPAIR
COMPLAINT RESOLUTION
ACCOMPLISHMENTS
WORKING WITH LOCAL AND LONG DISTANT CUSTOMERS FOR RESOLUTION OF PHONE
TROUBLES,BILLING,
FRAUD.
SERVICE MAINTENANACE(CONNECTIONS,DISCONNECTIONS,ADDING MEMORY
SERVICES,CHANGE OF NUMBERS)
WORKING WITH OTHER LOCAL AND LONG DISTANT
COMPANIES(C.L.E.C.)EXAMPLE:AT&T,VONAGE
PROFESSIONAL/HISTORY
MARYLAND NATIONAL BANK TELLER 1981-1982
C&P/BELL-ATLANTIC/VERIZON COMMUNICATIONS-1983-2010
EDUCATION
BACHELOR OF ARTS(INCP) MORGAN STATE UNIVERSITY CREDIT COMPLETED(40)
MAJOR: ENGLISH,BUSINESS EDUCATION
SEEKING A CHALLENGING POSITION WITHIN A LOCAL OR GOVERNMENT CONTRACTED
AGENCY
AREA OF EXPERTISE:
DATABASE ADMINISTARTION
CUSTOMER SERVICE
TELEPHONE REPAIR(WIRING,TECHNICAL)
CLERICAL
BILLING INVESTIGATION
DATABASE MAINTENANCE REPAIR
COMPLAINT RESOLUTION
ACCOMPLISHMENTS
WORKING WITH LOCAL AND LONG DISTANT CUSTOMERS FOR RESOLUTION OF PHONE
TROUBLES,BILLING,
FRAUD.
SERVICE MAINTENANACE(CONNECTIONS,DISCONNECTIONS,ADDING MEMORY
SERVICES,CHANGE OF NUMBERS)
WORKING WITH OTHER LOCAL AND LONG DISTANT
COMPANIES(C.L.E.C.)EXAMPLE:AT&T,VONAGE
PROFESSIONAL/HISTORY
MARYLAND NATIONAL BANK TELLER 1981-1982
C&P/BELL-ATLANTIC/VERIZON COMMUNICATIONS-1983-2010
EDUCATION
BACHELOR OF ARTS(INCP) MORGAN STATE UNIVERSITY CREDIT COMPLETED(40)
MAJOR: ENGLISH,BUSINESS EDUCATION
INEZ C.COFFEY 3241 HALCYON CT ELLICOTT CITY,MD 21043 443-***-****
***********@*****.***
OBJECTIVE:
SEEKING A CHALLENGING POSITION WITHIN A LOCAL OR GOVERNMENT CONTRACTED
AGENCY
AREA OF EXPERTISE:
DATABASE ADMINISTARTION
CUSTOMER SERVICE
TELEPHONE REPAIR(WIRING,TECHNICAL)
CLERICAL
BILLING INVESTIGATION
DATABASE MAINTENANCE REPAIR
COMPLAINT RESOLUTION
ACCOMPLISHMENTS
WORKING WITH LOCAL AND LONG DISTANT CUSTOMERS FOR RESOLUTION OF PHONE
TROUBLES,BILLING,
FRAUD.
SERVICE MAINTENANACE(CONNECTIONS,DISCONNECTIONS,ADDING MEMORY
SERVICES,CHANGE OF NUMBERS)
WORKING WITH OTHER LOCAL AND LONG DISTANT
COMPANIES(C.L.E.C.)EXAMPLE:AT&T,VONAGE
PROFESSIONAL/HISTORY
MARYLAND NATIONAL BANK TELLER 1981-1982
C&P/BELL-ATLANTIC/VERIZON COMMUNICATIONS-1983-2010
EDUCATION
BACHELOR OF ARTS(INCP) MORGAN STATE UNIVERSITY CREDIT COMPLETED(40)
MAJOR: ENGLISH,BUSINESS EDUCATION
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