Customer Service Management
Resume:
Allison A. Caccamo
Home Address:
Raleigh, NC 27613
*************@*****.***
Education:
Certificate in Payroll Accounting, Wake Technical Community College, Raleigh,
NC, August, 2011
B.S., Hospitality Management, Business Administration Minor, East Carolina
University, Greenville, NC, May, 2009
Experience:
September 2012 to Present, 18 Seaboard, Raleigh, NC
I work as a hostess at a popular area restaurant. I am responsible for ensuring a
quality dining experience for clientele. I take reservations, seat customers, answer
phones, serve drinks. I multi-task between in-person customer service and multiple
phone lines. I use the restaurant’s point-of-sale application. I problem solve
customer and staff issues as necessary.
December 2012 to April 2013, Ruth’s Chris Steakhouse, Raleigh, NC
I worked as a hostess at the high-end nationally franchised steakhouse in the North
Hills area of Raleigh. My duties included customer service activities to include
taking reservations, seating guests and assigning servers. I helped with special
projects by assisting the restaurant’s event coordinator’s planning and execution
functions.
March 2010 to September 2012, Sullivans Steakhouse, Raleigh, NC
I worked as a hostess at a widely known and up-scale steakhouse in the downtown
area. My duties included ensuring a high quality customer experience by
coordinating guests and servers. I was trained and certified on the restaurant’s
computerized reservation system. I functioned in an often pressure-filled
environment, taking on-line and to-go orders while at the same time performing my
other functions.
May 2010 to August 2011, Four Points by Sheraton, Morrisville, NC
I worked as a on call banquet server. I prepare and setup for corporate meetings
that take place in the hotel. I also spend time cleaning after the meetings.
Feb. 2010 to August 2011, Kaplan Catering, Raleigh, NC
I worked as a catering assistant for a company that hosts many casual and business
meetings. I work in the kitchen prepping food, as a server on the floor and in the
office to help with marketing efforts.
Jan. 2010 to August 2011, Urban Food Group, Raleigh, NC
I worked as a banquet part-time server for a firm that provides high-end banquet
services to The Woman’s Club. Duties include prepping, serving, and cleanup for
all events.
Summer 2008, Bald Head Island, NC
Paid Internship providing catering services to upscale customers for events such as
banquets, weddings, and meetings. Managed staff personnel in the setup and
execution of these events. Developed knowledge of the food industry working
back of the house at one of the island’s restaurant, Eb & Flo’s. Performance
evaluated on a weekly basis.
Summer 2007, Carolina Country Club, Raleigh, NC
Waited tables at one of the top 80 country clubs in the nation. Worked banquets for
high profile events in both the casual and formal dining areas. Other duties
included responsibility for all closing activities at the snack bar.
Spring and Summer 2006, RBC Center, Raleigh, NC
Provided customer service (order taking and fulfillment) at fast food franchise
booths for college and professional sporting events and concerts. Assisted in the
opening and closing of these booths.
Other:
Affiliations
Hospitality Management Association
National Society for Minorities in Hospitality
Service
Ronald McDonald House
ESA Service Sorority (St. Jude’s Children’s Hospital)
Circle K International
Humane Society
Boys and Girls Club
Skills
Experience with MS Word, MS Excel, and Quickbooks
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