Customer Service Management
Resume:
WILLIAM H. COMPTON - RESUME
Rockwall, Texas. 75032
Phone: 469-***-****
Email: *******@************.***
Experience
President & Owner, Effective Operations, LLC, Dallas/Fort Worth Area - 2014 - Present
• Management consulting services specializing in maximizing operational efficiencies.
Senior Vice President, NDeX, LP, (Back office spinoff of the Barrett law firm) Addison, Texas - 2006 - 2013
• Provided CFO with monthly and quarterly financial analysis to support proper accounting treatment, long-term projections
and case inventory tracking by type and status of completion.
• Responsible for the creation and management of business strategies to improve operational processes and procedures that
enhanced corporate performance.
• Led the development and collaboration of interdepartmental teams to ensure an integrated operations approach.
• Responsible for interfacing with all departments to ensure alignment of strategic plans in merging and consolidating
multiple office operations that were acquired to increase geographic presence and operating efficiencies.
• Assisted CFO with financial analysis of volumes and pricing projections to support $90,000,000 recapitalization funding
with VC partners.
Director of Process Improvement, Barrett Burke Wilson Castle Daffin & Frappier, LLP, Addison, Texas - 2001 - 2006
• Responsible for the creation and management of a Continuous Process Improvement Department, charged with
looking across all departments and providing a cohesive vision and direction.
• Directed the design and implementation of a patent pending business process to automate the management of
cases by presenting digitized documents along with pertinent data to attorneys and paralegals for review and execution.
• These improvements in workflow and process efficiencies resulted in a 200% increase in case volume capacity
with only a 50% increase in staff providing a $2 million dollar reduction in operating costs within 18 months of
implementation.
• Directed the design and implementation of a pricing process, for a Title review service, that reduced to two
minutes what previously had taken four people up to a week to perform.
• Responsible for re-engineering and centralizing the billing departments of 7 business units. Revenues of $50+
million.
• Re-engineered and responsible for the document generation and mailing center. Print, insert, and affix postage to
220,000 monthly outbound mailings. Eliminated cost of second shift, and reduced to one day a process that had taken up
to a week.
Controller, Barrett Burke Wilson Castle Daffin & Frappier, LLP, Addison, Texas - 1996 - 2001
• Controller for the law firm and 5 associated companies.
• Responsible for treasury functions, banking relationships, cash management, accounts payable, month end close,
intercompany settlements, income statement & balance sheet reporting, budget preparation, variance analysis, and key
performance indicators.
• Managed accounting staff of 25 CPA’s and accountants.
• Directed the migration from manual paper based accounting system to electronic digitized records.
• Initiated an enterprise wide process re-engineering program.
• Firms’ Revenues grew from $20 Million to $50+ Million.
Consultant, Texas - 1995 - 1996
• Analysis and recommendations of bank operations workflow, operating policies and procedures.
• Expert witness for lawsuits whose outcome hinged on an understanding of the intricacies of bank operations.
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Executive Vice President/ CFO, Texas Community Bank N.A., Dallas, Texas - 1984 - 1995
• Executive Vice President of the organizing management team that opened the bank.
• Chief Financial Officer, member of the Board of Directors and Directors Audit Committee. Responsible for
accounting and all operations, including HR, IT, Payroll, external reporting, and regulatory audits.
• Directed and managed the design and implementation of all operational functions necessary to open and operate
the bank.
• Managed the consolidation of operations of an acquired bank and the design and construction of four branches.
• Bank assets increase from $2 Million to $65 Million.
WILLIAM H. COMPTON - RESUME (CONTINUED)
Senior Vice President, Swiss Avenue State Bank, Dallas, Texas - 1978 - 1984
• Chief Financial Officer and Secretary to the Board of Directors.
• Directed all operations, managing a staff of 23, including Accounting, IT Provider, New Accounts, Tellers,
Customer Service, Security and Facilities.
Education
University of Tennessee, Knoxville, TN - Bachelor of Science in Business Administration – Finance.
Skills
Advanced skills in Microsoft Office 2013, Excel, Visio, Word, & PowerPoint.
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