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Customer Service Management

Location:
Texas
Posted:
May 14, 2015

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Resume:

WILLIAM H. COMPTON - RESUME

*** ********* *****

Rockwall, Texas. 75032

Phone: 469-***-****

Email: acpoq2@r.postjobfree.com

Experience

President & Owner, Effective Operations, LLC, Dallas/Fort Worth Area - 2014 - Present

• Management consulting services specializing in maximizing operational efficiencies.

Senior Vice President, NDeX, LP, (Back office spinoff of the Barrett law firm) Addison, Texas - 2006 - 2013

• Provided CFO with monthly and quarterly financial analysis to support proper accounting treatment, long-term projections

and case inventory tracking by type and status of completion.

• Responsible for the creation and management of business strategies to improve operational processes and procedures that

enhanced corporate performance.

• Led the development and collaboration of interdepartmental teams to ensure an integrated operations approach.

• Responsible for interfacing with all departments to ensure alignment of strategic plans in merging and consolidating

multiple office operations that were acquired to increase geographic presence and operating efficiencies.

• Assisted CFO with financial analysis of volumes and pricing projections to support $90,000,000 recapitalization funding

with VC partners.

Director of Process Improvement, Barrett Burke Wilson Castle Daffin & Frappier, LLP, Addison, Texas - 2001 - 2006

• Responsible for the creation and management of a Continuous Process Improvement Department, charged with

looking across all departments and providing a cohesive vision and direction.

• Directed the design and implementation of a patent pending business process to automate the management of

cases by presenting digitized documents along with pertinent data to attorneys and paralegals for review and execution.

• These improvements in workflow and process efficiencies resulted in a 200% increase in case volume capacity

with only a 50% increase in staff providing a $2 million dollar reduction in operating costs within 18 months of

implementation.

• Directed the design and implementation of a pricing process, for a Title review service, that reduced to two

minutes what previously had taken four people up to a week to perform.

• Responsible for re-engineering and centralizing the billing departments of 7 business units. Revenues of $50+

million.

• Re-engineered and responsible for the document generation and mailing center. Print, insert, and affix postage to

220,000 monthly outbound mailings. Eliminated cost of second shift, and reduced to one day a process that had taken up

to a week.

Controller, Barrett Burke Wilson Castle Daffin & Frappier, LLP, Addison, Texas - 1996 - 2001

• Controller for the law firm and 5 associated companies.

• Responsible for treasury functions, banking relationships, cash management, accounts payable, month end close,

intercompany settlements, income statement & balance sheet reporting, budget preparation, variance analysis, and key

performance indicators.

• Managed accounting staff of 25 CPA’s and accountants.

• Directed the migration from manual paper based accounting system to electronic digitized records.

• Initiated an enterprise wide process re-engineering program.

• Firms’ Revenues grew from $20 Million to $50+ Million.

Consultant, Texas - 1995 - 1996

• Analysis and recommendations of bank operations workflow, operating policies and procedures.

• Expert witness for lawsuits whose outcome hinged on an understanding of the intricacies of bank operations.

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Executive Vice President/ CFO, Texas Community Bank N.A., Dallas, Texas - 1984 - 1995

• Executive Vice President of the organizing management team that opened the bank.

• Chief Financial Officer, member of the Board of Directors and Directors Audit Committee. Responsible for

accounting and all operations, including HR, IT, Payroll, external reporting, and regulatory audits.

• Directed and managed the design and implementation of all operational functions necessary to open and operate

the bank.

• Managed the consolidation of operations of an acquired bank and the design and construction of four branches.

• Bank assets increase from $2 Million to $65 Million.

WILLIAM H. COMPTON - RESUME (CONTINUED)

Senior Vice President, Swiss Avenue State Bank, Dallas, Texas - 1978 - 1984

• Chief Financial Officer and Secretary to the Board of Directors.

• Directed all operations, managing a staff of 23, including Accounting, IT Provider, New Accounts, Tellers,

Customer Service, Security and Facilities.

Education

University of Tennessee, Knoxville, TN - Bachelor of Science in Business Administration – Finance.

Skills

Advanced skills in Microsoft Office 2013, Excel, Visio, Word, & PowerPoint.

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