Manager Customer Service
Resume:
Mark J. Goodis
***** ****** ********* **. ***#*
Gibraltar, Michigan 48173
****.******@*****.***
CAREER SUMMARY
Operation Manager with a proven track record using technical and management
skills to achieve high-growth and profitability in the rapidly changing
logistics, automotive, and customer service industries. An effective
communicator who has a wide-ranging leadership background in dealing with
management, engineering, supervision, hourly, and union personnel. Worked
directly with Ford Motor Company of United States, Ford Motor of Canada,
Ford Motor of Mexico, Fiat Chrysler Automotive, Mazda, Mitsubishi and CN
Rail. Demonstrated ability to build strong teams, lead change and manage
results in fast changing enterprises.
Art Van Furniture Taylor Mich.
05/2015 to Present
Customer Service Representative
Responsible for organization of marketing department.
. Look after the customer accounts and update their transaction status
. Draft the necessary documents, letter or statements, as required by the
customer
. Maintain records of interactions with the customers in an orderly
manner
. Coordinate with the internal department to find solutions and resolve
matters
. Maintain a follow up on the customer, whose query you had solved
Autoport (Michigan) Limited
02/2007 to 11/2014
Subsidiary of CN Rail Road Flatrock Mich. /Markham Ill.
Terminal Manager
Reporting to the U.S Operation Manager, responsible for the health and
safety of over 50 employees. Inventory control of over 6000 vehicles
(Ford/Mitsubishi) with an inventory cost of $160, 000,000.
Responsible for logistics with CN Rail and Convoy Carriers. Working Closely
with Union Leaders.
. Reduced Reportable Injury 100% in One Year at Markham and Flatrock
Facility
. Reduced Reportable Accidents by 75% in One Year Markham Facility
. Reduced Reportable Accidents for 06 Years at Flatrock Facility
. Reduced Overtime by 50% at Markham Facility in One Year
. Reduced Overtime by 5% at Flatrock Facility Every Year for 03 Year
Period
. Increased Out Put of Product by 20% at Markham site in One Year
. Increased Out Put of Product by 10% at Flatrock site for 04 Years
Associated Spring / Saline Mich. -Consulting
06/2006 to 10/2006
Production Manager
Reporting to Plant Manager, responsible for Plant Production and Inventory
Control of over 75 employees for two shifts. Working directly with
Engineering/Maintenance personnel and Union Leaders.
. Reduced inventory from 30 days to Just In Time Delivery in 03 Month
Period
. Assisted in Reorganization of Production and Maintenance Standards
International Specialty Tubing/Detroit Mich. -Consulting
02/2006 to 05/2006
Production Manager
Reporting to Plant Manager, responsible for Plant Production with over 30
employees and 03 shifts. Working closely with Inventory Manager and Union
Leaders.
Ford Motor Company Dearborn Mich.
01/1991 to 06/2005
Dearborn Assembly and Dearborn Truck Plant
Rouge Complex
Maintenance/Production Supervisor
Reporting to Maintenance Manager 12 yrs, responsible of Supervision of
skilled trades team (20) Skilled Trades Employee's (Electricians,
Millwrights, Hydraulic, Pipefitters, Tool Makers) in Body Shop. Working
Closely with Engineering, Production, and Union Leaders.
Production Supervisor 02 yrs, reported to Production Manager, responsible
of Supervision of hourly employees in Body Shop at Dearborn Assembly and
Frame and Engine Line Dearborn Truck Plant. Supervised up to 50 Hourly
Union Employees..
. Assisted in the start-up of the Frame and Engine Line at the new
Dearborn Truck Plant.(Rouge Complex)
. Assisted in the re-tooling of the Body Shop at the Dearborn Assembly
Plant (Rouge Complex) Kawasaki Welding Robots, GMF Material Handling
Robots, Allen Bradley PLC Controls and Relay Logic, Installation of
440 Volt to 120 Volt control Panels, Mechanical Transfer Systems,
Mechanical Power and Free Systems
. Extensive Knowledge of Lean Manufacturing and 5S
. Extensive Knowledge of Production Standards ISO 9001 & Environmental
Standard ISO-14001
. Extensive Knowledge of UAW Labor Contract
. Lead for Confined Space
Difuku, Columbus, Ohio U.S. Headquarters
02/1990 to 12/1990
Field Service Supervisor/Electrical
Reported to Maintenance Manager, responsible for directing electrical
contractors for installing electrical for Electronic Monorail System (EMS)
Ford/Mazda Joint Venture Wayne Assembly Plant.
Dingman Micro-Tech, Bellville, Mich.
06/1983 to 10/1989
Project Manager
Reported to General Manager, responsible for the installation of
Computerized/Electrical Test System throughout Ford Motor Company U.S.,
Ford Motor Canada, and Ford Motor of Mexico.
PROFESSIONAL EDUCATION
Associate Degree Electrical / Electronics Henry Ford Community College 1983
Lawrence Tech University Electrical Engineering
HONORS and ACTIVITIES
. Volunteered for the Project Hope Foundation, Detroit Michigan, while
working at Ford Motor
. Organized and volunteering for charitable events for my child school
. Volunteering for fundraising St. Irene Greek Orthodox Church, Troy,
Mich.
. The four most important words that Guide Me...Never Compromise Your
Integrity
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