Customer Service Manager

Sanat Kumar Azad

MOBILE: +919*********

**************@*****.***

Objective:

Seeking a challenging career in any industry to further drive my acquired knowledge and

experience in a constructive vertical to benefit the organization and in turn enhance my

professional capabilities and skills.

Software Skills

MSOffice, POS(Shawman & CSAT), & Internet Explorer

Other skills

To work under pressure.

Quick learner of new technology / processes.

Committed and adaptable to Industry dynamics.

Excellent Knowledge

WORK HISTORY

1. The food fellas Noida Sector -126

Restaurant Operation Manager

1 .Working for 180 covers Multicuisine food court

2. Handling entire operation independently.

3. Responsible for Corporate tie up

4 .Taking Party Booking.

5. Recruit hire and oversee training for staff.

2. Capital curry Living Style Mall Jasola (since 1st March2011to June 2012)

Assistant Restaurant Manager

1. Working for Indian fine dining & Bar Restaurant.

2. Monitor & Manage guest complaints, ensure satisfaction.

3. Train & instruct employees to ensure smooth transition in company

4. Cordinate with General Manager for everyday operation and maintain financial and

administrative records.

5. Assist employee teams to provide excellent customer Service.

3. ROYAL ORCHID HOSPITALITY Group DUBAI (13th OCTOBER2007 –28th March

2011)

It is a chain of Fine Dining Restaurants where Thai, Chinese and Indian Restaurants are

predominant.

Famous Restaurants like Soy Dubai, Chappan Bhog, Royal Orchid Dubai Marina, Royal

Orchid Dubai festival city and Abu Dhabi, Jaipur and Bombay by the Bay are few names

which fall under Royal Orchid Hospitality

Restaurant Supervisor

1 Making Pos reports at the end of the shift/month including

2 Planning & co-Coordinating with menu

3 Coordinating the entire operation of the restaurants during scheduled shifts

4 Responding to customer complaint

5 Monitoring on cashiering

6 Helping in any area of the restaurant when circumstance dictates.

4. Taj Residency Nashik Maharashtra India

Captain (October 2006 to October 2007)

1 Confidence in handling of Bar, Coffee shop, Speciality restaurant & room

service.

2 To managed the restaurant and served the availability of the products.

3 To managing the shift and solve any customer complain or any problem in

restaurant.

4 Making a staff schedule and assigned them to there designated working

area.

5 Checking all the areas of the restaurant and be sure that all equipments

are working properly.

6 Making the opening & closing Check list procedure.

7 Making a daily sales report inventory, ordering and paper works needs to

be field.

8 Preparing the projected sales to control daily sales.

9 Looking after customer feed back system of whole F&B service

department

10 Monitoring on FLR Book & make sure that all report should go on time

to excise office

11 Keeping a track of birthday & anniversary of all regular guest & greet him

on time

12 Making Guest History Data for Future anticipatory service.

13 Organising training session for all junior staff.

Senior Waiter (1st Feb 2003-30th sept 2006)

1. Smoothly handling a section of restaurant make sure that all

guest go with fully satisfied

2. Keeping a track of like & dislike of all regular guest & serve

them accordingly

3. Maintain the table appearance by different type of napkin

folding

4. Maintain a per stock of restaurant.

st th

5. Ambassador Ajanta Maharashtra India (1 June 2001- 10 Jan 2003)

AS A Commis De Rang. (WAITER)

1. I worked with almost all food and Beverage Outlets but majorly I was with the coffee

shop.

2. Assisting to captain.

3. Giving the inventory reports for physical stock in the bar and making the Breakage

reports.

4. Following the types of services (American, silver, Gueridon or Russian style) as guided

by the supervisors and required by the clientele.

5. Making inventory weekly wise for crockery, cutlery, glassware, & Linen

6. Underwent 6 months industrial training from Holiday Inn Surat (Gujarat)

Achievements

1 During job Taj Residency, Nashik receives stars (special thanks and

recognition) Points for Handwork as sincere.

2 During job got Silver Star, Gold star, & platinum star.

3 Selected wall of fame for good work.

1 Successfully completed Hospitality foundation Module,Which

highlights upon

Grooming, Telephone, Etiquettes, guest relations, guest contact,

Handling guest complaints and situations handling.

2 Member of community development action group for Taj Residency,Nashik which aims and stress to develop the community,by social

activities undertaken

To develop the under privileges children and women.

3 Successfully attend classes for Tata code of conduct from Taj

Residency, Nashik.

4 Two Times selected for Idea champ.

5 Got appreciation letter from CEO

6 Successfully completed basic food hygiene class which is conducted by

Boyeker in Dubai.

EDUCATION CREDENTIALS

Pursuing MBA (H.R)From Sikkim Manipal University

1 Passed P.G. Diploma in Hotel Management from Culinary Institute of

India

(University of Bardhwan,West Bengal) with an aggregate 62%.

2 Passed graduation from Jehanabad college, Jehanabad (Magadh

University,Bihar)

With an aggregate 51%.

3 Passed Higher Secondary from Jehanabad College, Jehanabad with an

aggregate 55%.

Passed 10th from Kisan High School, Jehanabad with an aggregate 62%

4

Personal Details:-

Date of Birth : - 26th January, 1978.

1

2 Place of Birth :- Jehanabad (Bihar)

Father’s Name :- Late Yadunandan Prasad Singh

3

Marital statues –MarCTC-

4 Negotiable

Permanent Address

Sanat Kumar Azad

C% surendra Prasad sonbhadra

Opposite of SDO court

Hilsa Nalana

E-mail: **************@*****.***

Hobbies: Interacting with people, Listening Music.

DECLARATION

I hereby declare that the above mentioned are true to the best of my

knowledge & belief.

Date:-

Place:-

Sanat Kumar Azad

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