Desktop Support Technician

JOHN JENNEMANN

St. Louis, Mo. *****

Cell: 314-***-****

******@*******.***

Career Overview

Self-motivated Desktop Support Representative with 10 years experience. Willing and able to learn new systems

and adapt with changing business needs.

Technical Skills

Windows XP, 7, Server 2003 Operating systems

Network/server maintenance

Working knowledge of Active Directory

XP, Outlook and VPN

System backups Remote systems support

Troubleshooting

Certifications

Microsoft MCSA

Network +

A+

Work Experience

May 2000 to SOUTHWEST BINDING AND LAMINATING

February 2015 St. Louis, Missouri

Desktop Support

Served as operating system expert, providing technical support for entire organization.

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

Increased Company efficiency by diagnosing and troubleshooting Windows processing

problems.

Work with outside Support to ensure network, system and data availability and integrity through

preventative maintenance and upgrades.

Performed Daily Backups to ensure no downtime due to loss of data

September 1999 to Inventory Assistant

June 2000 Process executed purchase orders.

Tracked inventory

Assisted the special projects group in processing promotional events.

June 1996 to Accounting Assistant

September 1999 Perform bank reconciliations

Process month end reports

Record month end journal entries.

Prepare month end payroll spreadsheets for journal entries and inclusion into the month end

reports.

Assisted the Special Projects Group in analyzing the inventory and processing special orders.

August 1994 to Independent Contractor

June 1996 Assignments included various jobs in the accounting field.

September 1993 to LEE PAPER COMPANY

August 1994 St. Louis, Missouri

Accountant

Account collections, bank reconciliation's, tracking, and researching delinquent accounts.

Prepared a monthly reconciliation of accounts receivable noting discrepancies.

Qualifications

Technical help desk experience

On-call experience

Excellent communication skills

Strong problem solving/troubleshooting skills

Education and Training

Saint Louis University

St. Louis, Missouri

Bachelor Of Science In Business Administration Management Sciences Quantitative

St. Louis Community College

St. Louis, Missouri

Associate Of Arts Degree In Business Administration

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