Medical Assistant Customer Service

OBJECTIVE

To obtain a position as a team-player in a people-oriented organization

where I can maximize my customer-service experience in a challenging

environment to achieve the corporate goals.

SKILLS:

Creative thinking and critical thinking abilities

Strong/Superior communication skills

Ability to perform well with little to no supervision

Organized

Active listener - Willing to learn and listen

Knowledge of Microsoft Word, Excel, Power Point and Spread sheet

WORK EXPERIENCE

Staff Management

2013-2015

Office/Cargo Agent

New hire training for Quick Pak policy, procedures, and daily functions

Replying to office email

Check import/export documentation to determine cargo contents, and

classify goods into different fee or tariff groups, using UC 360 Data

Entry System

Estimate freight or postal rates, and record shipment costs and weights.

Created standardized training manual for department

Unhand documents from inbound flights

Scan and prepare documents for transferring outbound flights

Answer calls from brokers about freight and animal clearance

Input all Airway Bill information into the UC 360 System

Assist customers with proper documents to ship their animal or cargo

Expedite and route movement of incoming and outgoing cargo and freight

shipments

HEALTHCARE EXPERIENCE

HealthPro Chiropractic & Acupuncture

2012-2012

Medical Assistant

Became skilled at filing electric health records

Verified insurance eligibility

Perform general office duties such as answering telephones, taking

dictation and completing insurance forms.

Billing and claims

Interviewed patients in and out

Proficient in scheduling appointments

Assisted with therapeutic ultrasound for patients

Daily closing

Inventory and order medical, lab, and office supplies and equipment.

United Bible Fellowship, Houston, Texas

2011- 2012

Direct Care Provider

Helps the elderly or mentally disabled move from room to room

Assists individuals in dressing, bathing, and completing basic hygiene

tasks.

Prepares meals that adhere to special dietary considerations

Assists with cleaning, bathing and housework.

Ensures that individuals take their prescribed medications.

Talmadge HealthCare East Haven, Connecticut 2006-2007

Certified Nurse Assistant

Assisted residents with daily activities, recreational helper, also was a

transport assistant

Assisted with feeding, grooming, bathing, minor exercises, monitoring, and

patient files

Arden House New Haven, Connecticut 2006 -2006

Clinical Internship

Used nursing skills to reposition the residents to prevent decubitus

ulcers

Assisted residents with activities of daily living, socialization, and

minor exercises

Worked with Total Care, Dementia, and Alzheimer patients, assisted

ambulatory & immobile residents

West Rock Community Health New Haven, Connecticut 2006 -2006

Volunteer

Played games, entertained, and socialized with the residents who were

mentally and physically disabled

Williams Chiropractic Clinic St. Croix, Virgin Islands 2002-2003

Clinic Volunteer

Receptionist, answered multi-line phones, filing medical records, room

maintenance

Alexander's Academy

2012- 2013

Teacher

Organize daily activities for students

Prepare bottles and freed babies

Change diapers as needed

Interact with children inside and outside the classroom

Bureau Of Corrections

Correction Officer

Maintained order in the dorms

Escort prisoners to and from treatment facilities

Conduct complete cell search

R & T Unlimited Security St. Croix, Virgin Islands 2011-2011

Security Officer

Stand guard in various businesses, maintaining complete vigilance of my

surroundings.

Pinnacle Services, LLC St. Croix, Virgin Islands 2009-2010

Security Officer

Searched all vehicles wanting to gain access into the Hovensa Refinery

Swiped the badges of workers, while maintaining a daily activity log

Virgin Islands Department of Education, St. Croix, Virgin Islands

2009-2009

Division of Human Resources : Administrative Receptionist

Answered telephones, took messages and screened calls for HR staffers,

filing

I assisted with related task to ensure that the job got done in a timely

manner

Maintain personnel documentation, like recruitment, training, performance

evaluations, classifications, and employee leaves of absence, explain

personnel policies/benefits

Fast data-entry for employee earnings, absences/dates & reason for

terminations

Examine employee files to answer inquiries and provide information for

personnel action

Answer questions regarding eligibility, salaries, benefits, and other

pertinent information

Prepare reports and documents, more administration as needed

Ranger American Security St. Croix, Virgin Islands 2007-2009

Security Officer

Maintained a complete vigilance of all post assigned to me, while

maintaining a complete daily log,

Maintained safety of area surroundings, property, and people

Reported suspicious activity, reported to right authority if necessary,

customer service

EDUCATION

Fortis Institute

2011-2012

Medical Assistant

New Haven Job Corp.

Certified Nursing Assistant Program

High School Diploma

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