Manager Customer Service

ALDIN A. MARSHALL

*************@*****.*** 614-***-****

Summary: My experience encompasses project management, quality assurance, strategic planning,

resource utilization, customer service, development and implementation of policies and cost reduction. My

ability to analyze needs and create unique solutions designed to mitigate risk has proven to be one of my

greatest assets. I made significant contributions in establishing and maintaining compliance to various

industry standards such as ISO, FAA and FDA.

SKILLS SUMMARY

• Quality Systems • Metrology • Quality Systems • MS Office

• FDA/ISO/FAA • CAPA • Plant Safety • Project Management

• MS Office • Sterilization • Procedures • Calibration

• PPAP /FMEA • Training • Control Plans • Continuous

Improvement

Quality Assurance Manager 2014 - present

Jeyes North America, OH

• Provide coaching to quality staff. Monitored daily production and scheduling activities.

• Implemented electronic document control and authored standard operating

p rocedures.

• Maintain customer specifications and distribution of timely reports.

• Investigate deviations and Customer complaints. Recommend and/or implement

corrective action within area of responsibili ty. CAPA champion.

• Manage 3 direct reports and 12 indirect reports.

Production Manager 2010 – 2013

STERIS Corporation, Groveport, OH

• Provided coaching to production staff. Moni tored daily production and scheduling

activities.

• Directed and maintained activities designed to achieve and sustain high employee

morale.

• Maintained compliance with FDA, GMP regulatory requirements, SOPs and ISO

13485:2003 standards. Maintained frequent interaction with Quality and

M aintenance personnel.

• Lead in ternal auditor. Contributed to safety standards by performing safety rounds.

• Managed 5 direct reports and 22 indirect reports.

Quality Systems/Regulatory Compliance Manager

STERIS Corporation, Whippany NJ 2007 - 2010

• Maintained compliance with FDA GMP regulatory requirements, cGMP, SOPs and

I SO 13485:2003 standards. Lead in ternal auditor.

• Scheduled and facilitated over 31 Customer audits within a calendar year, resulting in

zero observations at the facility level. Authored facility specific t raining procedure to

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resolve t raining issues.

• Collaborated with facility management and Sales Representatives to accommodate

Customer visits and their preparedness for using our services. Ini tiated contact with

Customer to solicit feedback on improving service.

• CAPA champion - Implemented weekly CAPA meetings, which resulted in reduction of

Customer Complaints by 73% and Nonconformance by 40%. Contributed to safety

s tandards by performing safety rounds.

• Provided leadership in implementing document error reduction effort, which reduced

e rror rate from 18% to 1.5% in 18 months and mitigated r isk related to document

e rrors. Recognized employees for their contribution in promoting a culture of quality.

Quality Systems/Regulatory Compliance Analyst

STERIS Isomedix Services, Chester NY 2002 - 2007

• Approved release of products after gamma radiation in compliance with FDA, GMP,

G MP, SOPs and ISO 13485:2003 standards.

• Maintained customer specifications and distribution of t imely reports. Performed

i nternal auditing. Investigate deviations and Customer complaints.

• Recommend and/or implement corrective action within area of responsibility. In ternal

auditor. CAPA champion.

Quality Engineer

Stewart Stamping Corp/Sunbelt, Yonkers New York / Tamarac Florida 1996 - 2002

• Established and maintained calibration system.

• Authored calibration standard operating procedures in preparation for ISO 9000

registration. Supervised 19 quality inspectors.

• Designed and maintained control plans, process f low diagrams and inspection data

sheets. Prepared fi rst article inspection reports and PPAP.

• Investigated deviations and Customer complaints. Recommend and/or implement

corrective action within area of responsibili ty.

Other Experiences: Calibration Engineer / Machinist

• Managed Metrology Department and maintained calibration system.

• Collaborated with tool and die makers in the design and calibration of high precision

tools and fixtures.

• Wrote programs for CMM’s and completed dimensional inspection of aircraft engine

components.

• Performed layout inspections using high precision measuring instruments on precision

surfaces.

• Mechanical drafting of machined components for the shoe industry.

• CNC milling machines operations and programming, lathes and grinding machines.

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ALDIN A. MARSHALL

475 Vista Drive, Gahanna, OH 43230 *************@*****.*** 614-***-****

Education

• Master of Science in Management, Colorado Technical University, CO

• BA, Computer Science, L ehman College, N Y

• Post-graduate Diploma, Education, U niversity of West I ndies, J amaica

• Diploma, Mechanical Industrial Technology, College of Arts Science and

T echnology, Jamaica

• Radiation Safety Officer, N evada Technical Associates

Professional Affiliation

ASQ Senior Member

Professional References

• Nancy Petrillo – Corporate Compliance Manager STERIS Isomedix – 914-***-****

• Dave Snyder – Regional QS/RC Manager STERIS Isomedix – 845-***-****

• Jamelliah Allen – Social Worker – 917-***-****

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