Anderson R. Fountain

Email: acpom2@r.postjobfree.com

**** *. ******* ** 808-***-**** HM.

Dallas, Texas 75237 214-***-****

Cell.

Project Manager /Network Administrator

Results oriented skilled Project Manager / Network Administrator who is creative

and resourceful in identifying and developing effective solutions to meet the current

business needs and future business expectations.

Areas of Expertise

> Help Desk / Technical Support > Microsoft Server 2007/2008

Installation / Configuration

> Cisco Systems Switches / Routers > Windows Hardware / Software

Troubleshooting

> Microsoft NT / XP Workstation Installation > System Support / Management

> TCP/IP Protocols > Intruder Detection Software / System

Hardening

> Network Infrastructure Support > Desk side Support / Break Fix /

Application Support

SUMMARY

Professional with extensive leading edge IT knowledge in delivering exceptional

customer satisfaction designed to improving overall operations. I am Proficient in

front end, back end operations, development and support of an Enterprise Network

environment. I have strong interpersonal, communicational, and organizational

skills. Intuitive analytical ability to maintain network, system, and application level

solutions.

Proven success delivering LAN/WAN telecommunication connectivity, security

peripherals, and multi platform design of client/server database related

applications. Microsoft Terminal Services, Active Directory, IIS, ISA,DFS. Novell

Net ware, Novell Directory Services, NWAdmin, NDS Manager, Queue Printing

Network Security, Intruder Detection Software Installation and Configuration,

System Hardening, Proxy, VPN, DMZ, Bastion Host, Firewall Packet Filtering

(Stateful/Stateless) Linux Red Hat, File and Print Services, Shell Scripting, Samba

TCP/IP, Telnet, FTP, DNS, DHCP, Wins, RAS, ICMP, PPTP, L2TP, Manage Now

and Impact ticketing tool management. Microsoft Server 2003,2007, and

2008.SharePoint 2010, Oracle Database. Dame ware, VNC, and other remote

solutions. UNIX and reflections experience.

Professional Experience

Gap: 8/2012 to Present, Taking care of sick family.

Open Range Communication, Greenwood Village, CO

6/2010 – 8/2012 Project Manager / Quality Control Analyst

Over saw 4 other Project Managers on various IT projects.

Project Manager that provides testing and acceptance on new infrastructure

ready (IR) wireless broadband access sites. Complete 20 day time line to

have site Sales ready and turned over to NOC monitoring.

Coordinate with Field Operations ensuring complete and accurate market site

construction.

Network validation of WiMAX, microwave, switch and environmental network

elements and schedule activities with Field, Service and Network

Operations.

Work closely with vendors and Open Range departments to improve processes

and enhance test and acceptance procedures.

Coordinate and validate alarm testing and NOC acceptance in preparation for

Operational acceptance. Receive and validate turn over documents from

partners.

SAP entries for Good Receipt to verify Purchase Orders.

Designed methods of tracking and reporting progress of milestones using

SharePoint 2010.

Prepare IP resources for NOC monitoring.

Coordinate with Field Operations ensuring complete and accurate construction.

Validation/Configuration of Element Management Systems.

Schedule network maintenance activities with Field, Service and Network

Operations.

Work closely with vendors and Open Range departments to improve processes

and enhance test and acceptance procedures.

Collaborated with various deployment business partners to understand, assess,

and address operational issues.

Conducted internal policies, procedures and scenario analysis to evaluate and

ensure timelines were being met.

Effectively communicated at all levels by using my analytical reasoning skills to

troubleshoot data/application/ operational related issues.

Upon identification of a system bug, performed root cause analysis,

recommended fix, documented as required and work with DSP deployment

service partners to investigate and resolve.

Provided Project planning, forecasting, status reporting and budgeting as

needed.

Used MS Office (Word, PowerPoint, Excel), MS Project, SharePoint and

Access.

PepsiCo (DAG Services) Frisco, Texas 8/2009

4/2010 Implementation Specialist

Performed On site Dell server installation for PepsiCo, Tropicana, and Frito Lay

plants, distribution centers and chill sites.

Installed and configured new Dell print servers.

Installed configured and performed data migration of Dell file share servers.

Review installs documentation and made recommendations based upon

business efficiency requirements.

Migrated OS/2 nodes and data from workstation to server class machines.

Imaged workstations. Assign static IP address and trap information into SNMP

cards of UPS and PDU.

Update firmware on Power Distribution Units.

Bring entire distribution centers down and installed UPS and PDU.

Use Reflections UNIX console tool to monitor and determine that all disk arrays

are mount correctly.

Install and configured Cisco POE switches.

Perform On site Server Builds on Server 2007 Platform.

Use Dame Ware tool for remote application installation and trouble shooting.

Used Cisco Works tool for Site analysis, port availability, and other related site

functionality information

Dame Ware, Cisco Works

V Mware version 7.1.0, 10.0.4, VMware Workstation, VMware Fusion,

V Mware Server or VMware ESX

Rexel USA, Denver, CO 3/2006

2/2009 Systems Administrator

Administrator for the entire Rocky Mountain Division Consisted of 20 branches

and over 2500 users.

Acted as Tier 2 3 escalations support, run time project deployment, and

process development / implementation.

Performed Operating System and Server trouble shooting and support.

Managed 3rd party vendor projects and desk side support staff.

Managed Installed and configured Cisco Switched and Routers.

Performed daily on site and remote application.

Worked in partnership with IBM help desk to identify and route service request

issues from end users.

VMware version 7.1.0, 10.0.4, VMware Workstation, VMware Fusion,

V Mware Server or VMware ESX

Assisted the Network Design team with infrastructure design and

implementation of current and future Data Center branches.

Supported processes such as maintaining network inventory, provisioning

services, configured network elements, and managed faults.

The main categories I supported ranged from network management systems to

service fulfillment to quality assurance.

Assisted users with network related issues and responded in a timely manner

to helpdesk / desktop support tickets generated around operational system

issues.

Also was responsible for repair / replace both network elements and desktop

elements to include onsite build and installations.

Experience with WAN/LAN, servers, server refresh

Used MS Office (Word, Excel, PowerPoint), Remedy

Law Office of Ekaette Eddings Atlanta, GA

1/2005 2/2006 Office Manager

Maintained client base, provided network infrastructure support, provided PC

support, designed and maintained website.

Handled all aspects of client contact, advertising, setting up conferences, also

completed forms and distributed documentation as needed.

Created GOP’s

Enforced organizational network security policies

Used MS Office (Word, Excel, PowerPoint)

Hewlett Packard, Atlanta, GA

4/2000 10/2005

Logistics Support Analyst

Project Manager and Data Analyst for numerous projects.

Interacted with Hewlett Packard engineers regarding configuration, setup,

maintenance, and login to wireless environment to access customer

contracts, billing issues, and inventory management.

Assisted with troubleshooting issues and installing of Microsoft products via

phone and email.

Guided step by step process at all levels for installation of Microsoft XP and

Microsoft 2000 O/S.

Compiled Strategies for reconciliation of all logistics inventory of HP products

distributed throughout the US.

Bank of America, Dallas, TX

1998 2000

Online Help Desk Support Rep

Resolved Technical issues, credit card disputes, and account deposit/balance

discrepancies.

Provided support for adding / deleting users resetting passwords for banking

customers.

Helped with installation, configuration, and navigation of banking software.

Alliance Data Corp, Dallas, TX

1996 1998

Quality Assurance Analyst

Analyzed calls for purposes of tracking and trending to enhance business

productivity.

Performed call monitoring, charting, and evaluating phone coordinators and

compiled reports.

Trained Supervisors and employees regarding updated processes and

procedures.

EDUCATION

Prairie View A & M University Major: Computer Science B.S

GPA 3.2

The Chubb Institute of Technology Major: Network Security A.S

GPA 3.8

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