Customer Service Representative
Resume:
Eric Hewitt
PROFESSIONAL SUMMARY
CUSTOMER SERVICE ASSOCIATE WITH OVER 10 YEARS IN DEMANDING CLIENT SUPPORT
ROLES. RECOGNIZED ABILITY TO INTERFACE WITH CUSTOMERS, AND PROVIDE QUALITY
CUSTOMER SERVICE WITH ORGANIZATIONAL GOALS IN MIND. EXPERIENCE OPERATING
PROGRAMS SUCH AS INTERNET EXPLORER AND MICROSOFT PRODUCTS SUCH AS WORD AND
OUTLOOK. AVAILABLE TO START IMMEDIATELY, AND OPEN TO VARYING HOURS.
TECHNICAL EXPERIENCE
MS OFFICE, CUSTOMER SERVICE, QUICK BOOKS, QUICKEN, CASH CONTROL, DATABASE,
30 WPM
Inbound Call Center, Inventory Control
PROFESSIONAL EXPERIENCE
ANTHEM BLUE CROSS, CA, NV, CO OCT 2014 - FEB 2015
Individual Broker Services Rep 1 (Temporary Position)
. Assisted the brokers with the application process.
. Researched the different medical plans that would work best for their
clients and prospective members
. Researched missing payments
. Applied regular premium payments
. Researched claims and billing issues
K&G Petroleum Oct 2013 - Sep 2014
Customer Service
. Assisted customers with cash and credit/debit sales
. Assisted customers at the fuel pumps as needed,
. Maintained cash control and safety of everyone who enters the store or
onto our property
. Responsible for cash control, end of shift deposits, inventory control
and the cleanliness of the facility inside and out
Gap due to searcing for employment
Liberty Mutual INS Co Jun 2011 - Dec 2012
Customer Service Representative
. Reviewed policies and called policy holders to obtain missing documents.
. Provided excellent customer service at all times.
. Entered information into system with high accuracy and speed.
Gap due to searching for employment
Cigna Health Care Oct 2009 - Nov 2010
Customer Service Representative
. Verified eligibility for hospitals, doctor and dentist offices.
. Assisted policy holders with questions in regards to their policies,
deductibles and co-insurance.
. Located primary care doctors and dentists for policy holders.
. Updated information and documented calls in the database with high speed
and accuracy.
Citizens Financial Group, Inc., Scottsdale, AZ Mar 2008 - Feb 2009
Collections Representative
. Assisted bank customers with their past due car loans, equity lines of
credit, motor homes and home loans.
. Took payments and set up re-payment plans for past due loans.
. Worked closely with customers in order to educate them about the
ramifications of being delinquent.
AT&T, Oklahoma City, OK Oct 2007 - Jan 2008
Customer Service Representative II
. Worked in an inbound call center setting.
. Assisted customers in the Northeast region with cellular phone issues.
. Answered questions regarding billing, payments, tech support, as well as
general questions about plans and upgrades.
Credit Collections, Inc., Oklahoma City, OK Jul 2006 - Oct 2007
Collections Representative/Assistant Supervisor
. Worked as the Assistant Supervisor and provided support and training to
10 Collections Representatives.
. Was also required to collect on my own manual portfolio.
. Assisted the supervisor with dialer set up, generation of reports and
scheduling.
Alliance Data Systems, Lenexa, KS Sep 2003 - Jul 2006
Customer Service Representative
. Assisted high balance commercial customers with their electric service
accounts.
. Made payment arrangements, explained back billing issues and located
misapplied money.
EDUCATION
AMERICAN PUBLIC UNIVERSITY-NORFOLK, VA
Bachelors of Arts-Criminal Justice/Juvenile Justice
(Enrolled)
Bryan Career College - Grandview, MO
Associate in Travel and Tourism
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