Customer Service Medical Assistant

JESSICA SWINFORD

*** ********* **** ****, ** 580-***-**** ************@*****.***

Dynamic, high-energy and adaptable Business Professional with broad based office management, medical industry

and administrative assistant experience, eager to contribute well rounded customer service, process improvement and

billing experience toward optimizing the goals of a progressive employer.

CORE COMPETENCIES

Creative Problem Solver Hire, Train and Orient New Staff Members

Office/Administrative Management Employee Scheduling/Forecast Labor Hours

Medical Coding/Medicare Interpretation Data Collection, Research and Report Writing

Technical and Computer Savvy Process Insurance Verifications

MS Office/Authenticare/InSync Programs Maintain Cultural/Diversity Awareness

PROFESSIONAL HISTORY

2011 to 2012: Integris Orthopedics Central, Oklahoma, City, OK – Medical Assistant

Delivered pre- and post-operative care to patients suffering from musculoskeletal injuries and diseases; removed

sutures and staples, dressed wounds, applied casts, and performed device-based external fixation.

Managed administrative requirements and processes including booking appointments, scheduling surgeries, and

assisting patients with completion of short term disability and FMLA paperwork.

Accurately translate diagnostics and procedures using knowledge of ICD-9 and CPT codes.

Ordered medications and processed refills under physician direction.

Conduct daily facility activates with poise, professionalism, and a solid work ethic; earn trust and respect from

surgeons and patients, facilitating stronger collaborative relationships and a better patient experience.

2011 to 2012: Country Style Healthcare, Oklahoma City, OK - PCA Coordinator

Provided leadership and oversight for PCA - Personal Care Assistant program coordination for a culturally and

economically diverse population; scheduled, monitored and directed Personal Care Aides to the homes of senior

citizens eligible for care under this program.

Counseled and advised patients/participants of the benefits and features of the program; leveraged strong

communication and customer service skills to diffuse or resolve any issues, and maintained complete oversight for

tracking feedback, concerns and complaints.

Worked with the billing department to gather and disseminate billing data and ensure that all activity is tracked in

compliance with program requirements; navigated complex Medicare/Medicaid billing processes and code billing

appropriately for over $100K in monthly reimbursements.

Ensured total quality care for over 200 clients receiving over 4000 hours of assistance; instrumental participant in

interviewing, selection and training processes.

Monitored and tracked claims in the InSync system; dispersed checks, maintained time and attendance tracking and

develop a culture with a focus around accountability and customer service.

2008 to 2011: Perry Green Valley Nursing Home, Perry, OK - CNA/CMA

Provided direct care for patients with physical and developmental challenges in an assisted living environment with

78 patients.

Worked in conjunction with a healthcare team to provide superior care, assisted with daily living activities, monitored

and recorded vital signs, assisted with bathing, toileting, grooming, medication administration and eating.

Responded quickly to call bells; applied strong CNA skills in rapidly assessing and making determinations on

interventions.

Helped residents transition from a home to assisted living environment; helped residents make their new apartments

their “home” and provided friendship and companionship.

Encouraged residents to participate in social and exercise events; transferred residents to and from dining hall and

back and forth to activities as needed.

2005 to 2008: Resolve Staffing, Perry, OK - CNA

Provided outstanding patient for residents of nursing homes throughout the state; adapted to individual location

requirements and consistently received positive feedback for stellar work ethic.

EDUCATION

2005: Green Valley at Meridian Technology, Stillwater, OK - CNA Certification/CPR/CMA

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