Customer Service High School

Yekaterina Lushnikova

cell: 919-***-****, e-mail: ***********@*****.***

Summary:

A current college student majoring in Clinical Laboratory of Science. Rising Junior with cumulative GPA

of 3.41 with Dean’s recognition. Have previous work experience in providing qualified assistance for

clients. A positive and goal oriented work disposition.

Skills & Abilities:

-Acquires proficient customer service skills

-Acquires active listening skills with proper email and phone edict

-Can execute moderate physical effort, lifting up to 40+ pounds and ability to stand for long periods of time

-Acquires proficient computer skills in MS Word, Excel, PowerPoint, and Outlook with an ability to type

35+wpm

-Ability to read and assess various information including prices, logs, and reports

-Ability to operate a calculator, and to use terminal keyboard

-Focused to provide qualified and friendly customer service

-Acquires excellent calculation skills, proficiency with numbers

-Acquires effective communication skills, and interpersonal skills

-Possesses organizational and problem solving skills

-Available to work flexible schedule, full-time

-Ability to work quickly and accurately and to perform work according to the assigned directions

-Ability to prioritize and work independently with little supervision

-Ability to work efficiently under pressure and to maintain a positive attitude

-Ability to be creative and attentive to minor details

-A strongly responsible, motivated individual and a fast learner

Work Experience:

Animal Care Technician, CareFirst at Oberlin Animal Hospital, Raleigh NC, July 2008- Current

Responsibilities:

-Has created medical records with accuracy

-Medicated, fed, watered, and walked nearly 30 animals per shift

-Provided customer service to nearly 10 clients per shift and assisted them during check-in

-Helped train 4 employees on how to properly assist customers

-Have cleaned 15 cages and 10 runs per shift

-Has given bath for nearly 8 animals per shift

-Has given day camp for 15 animals per shift

-Assisted at locating supplies

-Has demonstrated skills at quickly locating and filling up containers with medicine and generating

prescription labels

Volunteer Experience:

Volunteer at Animal Care Department, Oberlin Animal Hospital, Raleigh NC, 2005- 2008, 730 hours

Duties included:

-Helped to feed, water, walk animals, and to clean cages

-Made bandannas

Volunteer at Poe Center, The Alice Aycock Poe Center for Health Education, Raleigh NC, July 2011, 24

hours

-Assisted 10 elementary grade students with their activities and assisted them during their lessons on the

topic of healthy habits

Volunteer at Good to Grow Kids, Raleigh NC, March 2015

-Assisted at assembling children toys and has checked for missing tags, has organized stuff.

Education:

East Carolina University, Greenville NC, January 2013- Current

Currently enrolled in BS degree program of Clinical Laboratory Science

Wake Technical Community College, Raleigh NC, August 2014- Current

Enrolled as a special student in Wake Technical Community College.

Heritage High School, Wake Forest NC, August 2009- December 2013

Graduated midyear of senior year with an honor roll and high school diploma

Extracurricular Activities:

Contra

Attended several contra dances.

Contact this candidate