Customer Service Manager

Michelle Gibbons

*** *. ********* *******, ** ***27 217-***-**** ******@*****.***

PROFILE

• Reliable and organized person with experience working with computers and other technologies.

• Volunteered over 300 hours over the last 7 years as a volunteer and leader in the 4 H program.

• Punctual person on showing up early to meetings and work.

EDUCATION

UNIVERSITY OF ILLINOIS AT SPRINGFIELD August 2012 May 2015

Bachelor of Science in Computer Science

RICHLAND COMMUNITY COLLEGE August 2008 May 2011

Associate of Science in Drafting and Design Engineering

Phi Theta Kappa Honor Group, Graduated with honors

TECHNICAL SKILLS

Operating Systems: Windows, Java, C, C++

Networks and Protocols: VPN, IPv4, IPv6

Software: VMware, Microsoft Office (Outlook, PowerPoint, Publisher, Excel, Word)

RELEVANT SKILLS

Analytical/Detailed Oriented

• Analyzed data from project awards to create a PowerPoint presentation for a 4 H Award event night.

• Complied detailed explanations of Java to someone inexperienced with using it for a class assignment.

Organization

• Assembled and managed the student lounge space for the LGBTQA resource office at UIS.

• Organized information to illustrate how to convert a rolodex into a computer program as a class

assignment

Communication/Interpersonal Skills

• Assisted with multiple 4 H clubs such as running meetings and coordinating fun activities

• Familiar with customer service; took orders and served as a Deli associate for over 2 years.

WORK EXPERIENCE

UIS LGBTQA RESOURCE OFFICE August 2014 May 2015

Lounge Manager

• Assisted the director and graduate assistant with daily tasks related to ongoing events and programs.

• Served as a resource person for any computer or technology in the lounge.

CLINTON IGA Clinton, IL February 2010 July 2011

Deli Associate

• Performed responsibilities of rotating merchandise, cleaning and organizing product display, and pricing

merchandise appropriately.

• Handled the tasks of preparing, packing, handling, storing and labeling food by following the procedures

of the company.

JEWEL OSCO Normal, IL July 2009 February 2010

Deli Associate

• Performed responsibilities of preparing chicken (utilizing deep fryer and rotisserie), salads and side

dishes.

• Responsible for identifying and removing merchandise that is damaged or outdated in appearance to

ensure quality and freshness.

VOLUNTEER / LEADERSHIP ACTIVITY

• 4 H Volunteer and Leader September 2008 present

• 4 H member September 1997 August 2008

• International Student Ambassador August 2014 May 2015

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