Customer Service Management
Resume:
c u r r i cu l u m
vitae Tony Urso
Favell Green
Northampton
Northamptonshire
NN3 3BH
*****-****.****@***.***
Professional Profile
Versatile and highly capable Administrative / Customer Service professional with extensive experience in
commercially-driven environments.
Administrative, organisational and prioritising skills.
Customer focused. Experienced in dealing with customers both face to face and by telephone /
correspondence.
Deals tactfully with difficult situations.
Good interpersonal, communication, relationship management skills, people orientated and a good
listener.
A good attention to detail.
Good team skills: ability to work well on my own initiative.
Self-starter, with energy and enthusiasm to succeed.
Good computer skills.
KPI orientated.
Excellent and experienced driver.
Career Experience
Homebase Wallington Surrey 2008 - Present
Store & supply chain Auditor
Organise and managing, to plan visits on a daily basis to Homebase stores,depots,and home
delivery units across the United Kingdom, Scotland and Wales, to minimise cost, working with key
members of staff within the transport team, and all senior management,
Completing weekly and monthly reports which are sent and seen by directors, general,
operation, and store managers.
Attending reviews with directors and senior management.
Completing home delivery Audits.
Completing store & Depot Audits.
Provide assurance to Store Distribution and Regional Management.
Provide coaching to store and Distribution operations team.
Training and supporting staff.
Achievements have included several internal awards for making a difference.
Have also completed several projects successfully.
Hotel Services Team Leader / 2007-2008, St Andrews Healthcare – Northampton
Managing up to 25 – 30 Members of staff.
Organising weekly Rotas.
Ensuring payroll is correct on a weekly basis for all staff.
Maintenance Management / reporting issues and overseeing work on site
.
1998 – 2007 /Warehouse operative/Assistant Team Leader – DHL Homebase
Reach Truck and picking duties.
Stock control, making sure all stock is counted on a regular basis, and investigate any
issues.
Goods out office / ensuring all vehicles are loaded, paperwork completed, and all vehicles
leave the depot on time.
2004 - Promoted to assistant Team Leader, allocating work and managing warehouse
operatives efficiently, ensuring all KPI targets are met.
This has enabled me to develop very good computer, communication and time
management skills.
Have developed very good troubleshooting skills also.
1992 – 1998 /Head Chef – Sophia’s Restaurant
Management of kitchen and staff on a daily basis.
Training of staff / Health & Safety / food preparation
Purchasing and managing stock
Stock taking.
Providing excellent customer service and dealing with any issues efficiently in a calm and
professional manner.
1988 – 1992 Chef – Sorrentinos Restaurant
Preparation of food.
Ordering and stock taking of catering supplies.
Attending college to complete a city & guilds course.
Education & Qualifications
Five CSC Grades including Maths & English.
City & Guilds 706/1, & 706/2.
Reach Truck Licence.
Counterbalance Licence.
Pick Truck Licence.
Excellent Knowledge Microsoft Word & Excel.
Additional Personal Information
Date of Birth: 14.08.1971.
Nationality: British.
Status: Married and have Two sons aged 18 and 13.
Leisure Interest: Football, Cooking, and spending time with my family.
References: Available on request.
Driving License: Full & Clean
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