Sales Management

N eil Garnichaud

**** ** **** *** ****

Port Saint Lucie, F L 34984

Home: 305-***-****

************@*******.***

Team and growth focused leader with international experience; who leverages a hands-on technical

background and an in-depth knowledge of product strategy to deliver profitable customer focused products.

C ORE C OM PE TENC I ES

• • •

15+ yrs. SaaS Development Leadership IT Operations

E xp./Ecommerce Exp. Mgmt.

• • •

10+ yrs. Startup – Agile Delivery Internal Systems

experience

• • •

Budgeting & Costing Off-Shore Development DevOps

• • •

Team Creation & SDLC Compliance

Leadership

• •

Industries: Financial, Product Management

Healthcare, Construction,

• Creations of Product

T ravel, Technology, Retail

Roadmaps

P ROFESSIONAL E XPER I E NCE

2 NG Technology Solutions, South Florida 2010 -Current

Owner/Consultant

Self-employed as a software development and SaaS product consultant. Collaborated with organization leaders

and boards to identify methods for improving: revenue, product direction, and technology delivery. Industry

competencies: Construction, Ecommerce, and Healthcare (Emergency Room Software).

• Buil t financial accountabili ty and alignment between the technology organization

and the business. In troducing website performance monitoring and measurement

techniques using Google Analytics.

• Implemented SaaS infrastructure and DevOps processes within multiple organizations.

• Implemented internal systems: ERP, IT Help Desk.

• In t roduced AWS usage strategy.

Confidential Page 1

Neil Garnichaud

• Managed and delivered agile processes within the development teams to improve

delivery and accountability by as much as 50%.

• Created market and customer based product roadmaps with expected ROI.

• Implemented and consulted on ecommerce implementations options including: Magento, Drupal-

Ecommerce, and Custom Development.

SmartBear, Coconut Creek, FL 2012 – 2014

Genera l M anager/Vice President of

H osted Solutions

Had P&L responsibility for 3 SmartBear acquisitions (AlertSite, ALM and Lucierna) with

yearly billings of $18 Mi llion. The acquisitions had products focused on Application

Performance Monitoring and Application L ifecycle Management; utilizing both Windows

and Linux stacks. I was a hands on leader with a team of 45 people across multiple

d isciplines and locations; QA, development, U I/UX, IT operations, project management,

and product management. As a team, we created and executed a sales and customer

focused product roadmap to combine products to a single product offering while re-aligning

t he technology stack. The product strategy included: mobile (IOS and Android), SaaS, and

On-premise offerings and was developed with Sales and Marketing to ensure continuous

revenue recognition.

• Improved SaaS customer retention to 90% by improving support processes,

customer communication and customer activity t racking utilizing Google Analytics,

M arketo, and Application Data Mining.

• Lowered product delivery cost by 10% creating new controls around the

application delivery network which consisted of 80 locations and 450 servers.

W hile migrating the product from a t raditional hosted model to an in ternal

p rivate cloud for better cost management.

• Implemented DevOps model by int roducing agile project management, agile

development, and in tegrating all product delivery teams (Development,

Operations, Product, QA, and Support). These changes enabled weekly feature

delivery; Utilizing technologies including: Openstack, Chef, Python, and Django,

w hile supporting existing technologies: Perl, .NET and VB.

• Researched, analyzed, ssand conducted due diligence procedures in

evaluation of international companies for acquisition. Acquisition targets included

software companies in Spain, Israel and Continental USA.

Confidential Page 2 5/14/2015

Neil Garnichaud

Digital Mediums, Honolulu, H I 2006 – 2010

Chief Operations Officer / Chief

Technology Officer

Developed and implemented strategic and tactical plans for this full service web

development organization. Responsible for all areas of the organization including: finance,

sales, production and support. With hands on managerial style of 38 people, ensured that

i ts objectives were measurable, achievable and deliverable; Directed business development

efforts for numerous industry sectors including: education, automotive, financial, home

services and t ravel.

• U tilized open-source products to enhance operational control, performance

measurement, and comprehensive organizational management

• Defined product strategy created customer roadmap based on customer

needs and competitive analysis

• Managed medium volume t ravel focused e-commerce “Software as a

Service” platform with B2C, B2B, POS, and back-office systems. E-commerce

p latform utilized proprietary technologies to implement over 100000 product

variants.

• Responsible for supporting a t ravel industry application that delivered

content to 150,000 rooms.

PCLender.com Inc., Honolulu, H I 2002 – 2006

Chief Technology Officer

Responsible for all technology at a tactical and strategic level for a start-up software

company, specializing in mortgage lending applications; Managed a team of 40 employees

and contractors whose roles included: software development, customer support, phone

sales, network engineering, testing, web designing, compliance, and other operational

t asks. Responsible for establishing deadlines, schedules, application direction then

communicating that information to founders, board members, and customers. Participated

i n and lead strategic selling to targeted organizations and industry segments. Key

accomplishments included:

• Established and managed a Philippines based offshore development office

consisting of 20 people and resulting in a cost mitigation of 80% versus a

comparable US based development team.

Confidential Page 3 5/14/2015

Neil Garnichaud

• Responsible for creating a platform that provides e-commerce and POS

solutions for mortgage originators. E-commerce application utilized Magento for

p roduct and inventory management.

• Managed $4.5 billion volume in monthly t ransactions for a “Software as a

Service” mortgage origination and processing application;

• Ensured application and network information security surpassed industry

compliance standards including but not limi ted to: PCI, SOX, Privacy Act, and

G ramm-Leach Bliley.

Standard and Poor’s, Lexington, MA 1999 – 2001

Vice President, Operations

Buil t a product targeted at the Fortune 50 of the retirement servicing industry; offered a

web-based platform that provided investment advice to individual’s with 401Ks.

Responsibilities included technical management, technical product design, functionality

definition, project management and sales leadership - managed a team of 10 individuals

i ncluding: Software Developers, Network Engineers, Technical Writers, Project Managers,

and Technical Support Sales Team. Accomplishments included:

• Successfully built a team within 45 days. The newly formed team built a

coding environment that supported required activities within 30 days.

• Led the re-architecture of the web based product that utilized industry

s tandards development techniques and created a 3 Tiered application

• Developed online sales presentation and managed sales support team.

• Worked within the organization to structure an application and technical

a rchitecture that supported the creation of a new industry -

B ankBoston, Boston, MA 1988-1998

Vice President/Di rector of Project

M an agement

Managed application and desktop support for the PC desktops of 1000 users nationwide

( including a t rading desk). Supported and enhanced multiple systems including sales

t racking, management reporting systems, and all other desktop related applications of

P rivate Banks - a division of BankBoston.

• Converted $1.8 billion of BankBoston’s Common T rust Fund assets into

B ankBoston’s proprietary mutual funds including the development of an

Confidential Page 4 5/14/2015

Neil Garnichaud

imaging system in UN IX, and an individual authorization t racking system in

SQL.

ED UCAT ION

Certified Project Manager Boston University

Boston, MA, 1996

Management Training Program BankBoston Boston,

M A, 1995

Certified Network Engineer Boston University

Boston, MA, 1994

Confidential Page 5 5/14/2015

Contact this candidate