Customer Service Manager

Bradley Peterson

**** ******** ****

Hanover Park, Il. 60133

815-***-**** (cell) 630-***-**** (home)

************@*******.***

CAREER SUMMARY

Thirty years of diverse Manufacturing experience including, Production

Planning / Scheduling, Shop Floor Capacities / Inventory Control, and

Shipping and Receiving.

WORK EXPERIENCE

Supply Chain Solutions, Carol Stream, IL (2013 - 2013)

Floor Lead

. Direct shift operations from opening to closing of the shift.

. Direct, train and coach in a distribution setting such as in-bound and

out-bound, warehousing, inventory, order selection, packaging,

labeling, verifying inbound and out bound product.

. Assist in determining priorities and placing teams or individuals

throughout the shift as needed.

. Work closely and communicate with Business Processors and Quality

Control when "HOT" parts would arrive to ensure on time performances

to customers.

Leading Edge Hydraulics, Rockford, IL (2012 - 2013)

Foreman / Manager

Manufacture of Customized Hydraulic Steel tubes and fixtures for heavy

construction.

Major customers include Caterpillar and John Deere.

. Oversee 32 operators / 12 packers out of a possible 64 different work

centers.

. Determine priorities for each work center and place operators

accordingly.

. Assure smooth shop floor material flow / for best results.

. Review all in process paper work for accuracy.

. Coordinate communications with scheduler, supervisors and department

leads.

. Follow all Personal Protective Equipment (PPE) procedures as

required.

. Assist in writing up Non-Conformance Reports (NCR's) using UniPoint.

. Assist in creating a stockroom function, its location with-in the

plant and procedures.

ABA of America, Cherry Valley, IL (2002 - 2009)

Production Scheduling/Floor Operations

. Develop and implement monthly, weekly and daily production plans

through MRP II generation.

. Determine capacity based on sales, forecasting, confirmed orders,

resources, machine time, trends or history, along with materials in

house and or in transit.

. Worked closely with operations manager, supervision, machine

maintenance, purchasing, sales, marketing, customer service,

engineering, quality control, shipping and receiving.

. Maintain all inventory levels based on lean manufacturing processes.

. Assist purchasing with determining safety levels, re-order points and

lead times based on usages and forecast.

. Determine manufacturing safety levels, re-order points, lead times as

well as "make to order".

. Generate, edit, release and monitor all work orders to the production

floor.

. Monitor and enter all work orders throughout the day for real time up

dates.

. Close out completed work orders.

. Responsible for Work-in-process and finish good parts levels.

. Assisted in developing workplace safety procedures along with Personal

Protective Equipment (PPE).

. Implement ISO 9000-9001 Standard Certification procedures, processes

and written protocol to the ISO daily production.

. Implemented a cycle count program based on: usage for both inventoried

and non-inventoried parts, inventory accuracy, scrap differences, and

work-in-process.

. Responsible for Preventative Maintenance and calibrated equipment such

as: worm gears, stampings, torque tester, calipers, micrometers, go-no-

go gauges, floor / piece count scales etc.

. Assist shipping and receiving in all functions as needed from

receiving product, verifying and entering into inventory, to picking,

packing, generating packing list and apply to outbound product along

with BOL's.

Harlem Community Center, Machesney Park, IL (2000 - 2001)

Director of Recreation

. Implemented year-round youth and adult sports programs.

. Created budgets, coordinated games, practice schedules for 9

facilities and a 15 diamond complex.

. Monitored registration process, fund raising, team and individual

pictures.

. Assigned teams by parent coaches, draft process, age, retention,

neighbors, and transportation.

TESTOR CORPORATION, Rockford, IL (1983 - 2000)

Production Scheduler-Coordinator/Inventory Supervisor and Receiving Clerk

. Directly supervised staff members and worked closely with the Plant

Manager, supervisors, marketing, receiving and other staff to expedite

production.

. Responsible for implementing and monitoring the day to day planning

and scheduling of 180 employees in order to meet monthly sales

forecast based on resources, machine or equipment availability and

sales orders.

. Worked closely with purchasing, sales, marketing, plant management,

machine maintenance, quality control and receiving department to

accomplish monthly forecast requirements.

. Assisted in entering raw material cost into the AS400 Computer Data

Base.

. Assisted in creating building of materials including creating part and

line numbers, categories, unit of measures and quantities of case

packs and usage's.

. Assist in determining usage factors for paints and the pigments for

mixing formulas based on batch sizes.

. Make necessary inventory adjustments for outside inventories for out

sourcing of selected jobs.

. Develop procedures, train staff, and assign teams to be involved in

year-end inventory audits.

. Determine line capacities, number of hours, and shifts for the

beginning of each month, based on the monthly forecast.

. Determine off line hand assembly, becoming work- in- process then into

a finish product.

. Schedule overseas containers for out of town delivery appointments

with dispatchers.

. Schedule local trucking companies for delivery appointments with

dispatchers.

. Verify and identify any shortages, overages and damages on freight

bill.

. Enter all receivings into the computer system.

Education

Western Illinois University

Bachelor of Science - Parks and Recreation Administration

Minor: Public Health Administration

Certifications

Forklift

Lean Manufacturing, 5S and root cause analysis certification

Computer Skills

Microsoft Office, Outlook, Excel, Word, AS400, Accellos and MRP II

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