Customer Service Manager

JAIME ANDRES BAUTISTA **********@*****.***

**** ** ***** *******, *******, FL 33323 954-***-****

OBJECTIVE

To continue to grow in leadership and knowledge, as well as excel in existing and new skills acquired. Looking to

apply my knowledge and experience in a position that will allow for personal growth and career advancement.

High energy, exceptional work ethic, excellent problem solving abilities and analytical skills.

AREAS OF EXPERTISE

Guest relations Micros POS systems Managerial skills

Bilingual English and Up Selling Team Player

Spanish Multi Tasker Business Owner

Exceptional interpersonal Cash handling background

skills Self starter

High volume dining Employee training

Fine Dining Phone prospecting

WORK EXPERIENCE

Restaurant Server at Banyan’s and Ireland’s Steak House

Responsible for submitting guest menu selections and presenting guests with our menu and daily

specials.

Accurately recording food and beverage orders, running multi course meals, and tallying bills.

Menu knowledge and up selling by directing our customers to meal add ons, nightly food specials,

specialty drinks, wine and food pairing.

Providing our guests with a pleasant dining experience and quality service. Engaging in casual

conversation while keeping the upmost respect and professionalism.

Taking Initiative. Took it upon myself to create an Instagram account for Ireland’s Steak House and

personal account for our Chef, Carlos Candelaria. I handle both accounts by uploading the pictures I

take capturing our guest’s dining experience and the presentation of our beautiful dishes. Social media

is extremely important to aid with marketing and informing existing and new guests of our existence and

specialty food. I am confident that my contribution has made a difference.

Conduct final check of food items prior to serving customers to ensure quality maintenance.

Restaurant preparation for opening time while ensuring the cleanliness of the dining area.

Proactively prepare for large parties and reservations.

Informally recognized as lead server with responsibility for overseeing opening/closing and training new

servers regarding menu items and company policies.

Maintain serving standards and follow all regulations while performing duties.

Assist colleagues during rush periods and promote teamwork while maintaining the common goal to

provide great service.

Awarded Employee of the Mouth and nominated for employee of the year.

Assistant Manager

Promoted from stock room Sales Associate to Assistant Store Manager.

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Responsible for opening and closing the store.

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Responsible for hiring and training new staff members to effectively perform job tasks while exceeding

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customers expectations.

Handled employee schedules in the most efficient way possible.

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Excellent customer service skills and engaging with all customers by providing assistance and making

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suggestions, thus increasing sales.

Organized and displayed merchandise in the best way possible to appeal interest in customers.

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Exceptional knowledge in products and merchandise.

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Track record of inventory management and following company protocol. Compiled, reviewed and maintained

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data from purchase orders and other documents in order to assess supply needs.

Daily operations included cash deposits, calculate, balance and reconcile cash drawers, cash records,

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update financial spreadsheets, among other reports.

Supervisor

• Responsible for opening and closing lot, supervised and measured all dump trucks coming into the lot and

gave each truck a number.

• Determined quantity loaded and provided each driver with load information.

• Recorded all information efficiently and accurately by creating reports for truck measurements, numbers,

receipts, among additional requests assigned by manager.

• Filed and maintained all paper work nightly, and through out the season.

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Customer Service Representative

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Responsible for explaining policies, regulations and rate structures to our customers.

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Placed prescription orders, sent patient medical information to respective doctors and placed orders upon

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doctor’s request.

Researched and resolved account and billing inquiries as well as any issues that would arise.

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Tracked any late or lost orders with shipping entities such as Fed Ex or UPS to ensure prompt receipt.

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Completed special projects assigned by supervisor or manager.

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Maintained cleanliness of work space as well as organized all customer records.

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Responsible for ensuring professional, courteous customer relations in a fast paced environment.

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EDUCATION

Keiser University and Broward College January 2010 2012

International Business

GPA: 3.0/4.0

References Upon Request

Contact this candidate