Customer Service /Tech Support /Encoder/IT
Resume:
Jomar B. Mabborang
Present Address : * ******* **. ********* ******* Dela Paz,
Pasig City, Philippines
Mobile No. : +63-933******* / +63-927*******
Email Address : ********@*****.***
Objective
IN QUEST OF EXPANDED OPPORTUNITIES WITHIN YOUR COMPANY WHERE I CAN
MAXIMIZE MY SKILLS, TRAINING/IT EXPERIENCE AND TO USE MY TECHNICAL SUPPORT
SKILLS, EXPERIENCEAND ADAPTABILITY IN A CONSTANTLY CHALLENGED QUALITY
SERVICE FOCUSED WORKING ENVIRONMENT FOR HOLISTIC CAREER GROWTH.
Work History
COMPANY NAME : TELEPERFORMANCE PHILS
Position Title : CSR and Tech Support Representative (Time
Warner Cable Service Acct)
Date Joined : Aug. 27, 2014 to Present
DUTIES AND RESPONSIBILITIES
. Handling calls from customers (outbound) and interacting with them to
determine their needs
with regard to TWC service.
. Providing consistent, high quality service and information to consumers.
. Ability to listen effectively to clarify/confirm understanding to give
right resolution to customers' inquiry.
. Strong customer service focus, able to deal professionally with irate
customers to resolve issues/concern.
. Function includes assisting customers on some technical issues pertaining
to cable service, internet and home phone
service and doing basic cable service repairs.Also deals with Time
Warner Cable customers' bill which includes
internet and home phone service.
. Provide excellent customer service in an efficient manner.
Company Name : Solomon Sheet Steel Ltd.
P.O. Box 15 Honiara City
Solomon Islands
Position Title : Computer Support/IT
Specialization : Hardware/Software
Date Joined : February, 2012
Date Left : March, 2013
DUTIES AND RESPONSIBILITIES
. Configure and setup local area network and internet connections.
. Maintain, troubleshoot and monitor the performance and the use of
local area networks within the company and other peripherals.
. Repair and troubleshoot of personal computers and notebook PCs including
hardware and software.
. Installation and upgrade of hardware and software such as MS Office
2003/2007/2010,Open Office; MS Windows 7, MS Windows eXPerience; MS
Vista,
and other operating systems.
. Configuring and administering a print server and scanners and other
office equipment.
. Experience conducting research into PC issues and products.
. Carryout any work as will be from time to time delegated by the employer.
. Follow company policies and procedures and safety practices to minimize
risk to self and others.
Company Name : Solfish Company Ltd.(counterpart of Solomon Sheet
Steel)
P.O. Box 15 Honiara City
Solomon Islands
Position Title : Warehouseman / Shipping Clerk
Date Joined : February, 2012
Date Left : March, 2013
DUTIES AND RESPONSIBILITIES
. Monitor the incoming sales of company's beach trading cargo.
. Doing inventories for the beach trading cargoes before the ships leave
and upon arrival.
. Responsible for auditing beach trading sales.
. Develop and maintain positive communication and team work with all co-
workers and supervisors.
Company Name : AEGIS People Support
Position Title : Technical Support Representative
Date Joined : March, 2011
Date Left : July, 2011
DUTIES AND RESPONSIBILITIES
. Handling inbound voice support of Globe Telekom ( network service
provider) customers
nationwide by providing Quality and Excellent Customer Service.
. Function includes assisting customers on some technical issues pertaining
to internet connections
using mobile phones.
. Guide customers on how to set their mobile phones(BB, iPhone,Nokia etc.)
to access internet by
troubleshooting their devices and identifying the main problem and
providing step-by-step
procedures to help the client connect to mobile internet or solve any
internet problem.
. Strong customer service focus, able to deal professionally with irate
customers, proven negotiation
skills and multi-tasking.
Company Name : Ashra Computer Zone
Position Title : Self-employed
Specialization : IT/Computer - Hardware/Software
Date Joined : January,2006
Date Left : February, 2011
DUTIES AND RESPONSIBILITIES
. Set up local area networks and internet connections.
. Maintain, troubleshoot and monitor the performance and the use of local
area networks and other peripherals.
. Repair and troubleshoot of personal computers including hardware and
software.
. Installation and upgrade of hardware and software such as MS Office
9x/2000/2003/open office; MS Windows 7, MS Windows eXPerience;MS Vista,
9x, 9xPlus,
Second Edition,Millennium Edition; and other operating systems.
. Operating fax machines, scanners and other office equipment.
. Netsurfing and Encoding
. Develop and maintain positive communication and teamwork with
all co-workers and supervisor.
. Proficient with computer applications such as Microsoft Word, PowerPoint,
Excel and Internet.
. Assists customers to some internet queries and windows applications.
. Provide excellent client/customer service in an efficient manner.
. Handling customer complaints and suggestions.
. Follow company policies and procedures and safety practices to
minimize risk to self and others.
Company Name : Tekbrain PC Shop
Position Title : Computer Technician
Specialization : IT/Computer - Hardware / Software
Date Joined : July, 2001
Date Left : Dec., 2005
DUTIES AND RESPONSIBILITIES
. Set up local area networks and internet connections.
. Maintain, troubleshoot and monitor the performance and the use of
local area networks
. Repair and troubleshoot of personal computers including hardware and
software installation.
. Installation and upgrade of hardware and software - such as MS Office
9x/2000 series; Windows 9x, 9xPlus, SE, Millennium Edition and Windows
XP;
Win7 and other operating systems.
. Operating fax machines and scanners and repair of printers such as- EPSON
dot-matrix and HP printers.
. Assists customers to some internet queries and windows applications.
. Maximize sales by telemarketing and suggestive selling techniques.
. Providing reports regarding the status of clients' repaired unit/s.
. Follow company policies and procedures and safety practices to minimize
risk to self and others.
. Doing field works and home services.
Company Name : Super Value Incorporated (SM Supermarket)
Position Title : Selling Clerk (Perishable Department)
Date Joined : February,2001
Date Left : July,2001
DUTIES AND RESPONSIBILITIES
. Implementation of Price Change with Authority ( PCA ) to some products.
. Maintaining the neatness and orderliness of the products in the selling
area.
. Give assistance to consumers and maintaining the cleanliness of the
selling area.
. Provide consumers' satisfaction to generate sales.
. Provide excellent service in an efficient manner.
. Maintain appearance and uniform standards.
. Develop and maintain positive communication and teamwork
with all co-workers and supervisors.
.Act in a professional manner with theawareness that most actions and
communications
arewithin customers' view.
. Handle all service issues in an immediate and professional manner.
. Complete assigned duties within each shift.
. Follow company and departmental policies and procedures.
TRAININGS ATTENDED:
PC LAN/WAN SETUP AND WINDOWS 2003 SERVER: NOVEMBER 7 TO 11, 2011
"ACTIVE DIRECTORY INFRASTRUCTURE ADMINISTRATION"
Computer Networking Career and
TRAINING CENTER INC.ESPA A MANILA,
CERTIFICATE IN CAREGIVER JUNE 07, 2010 TO DECEMBER 17, 2010
VGB Center for Training
and Development Corporation
Quezon City, Philippines
Villa Cristo Rey January 10 - 21, 2011
Christ the King Mission Seminary
Quezon City
On-the-Job Training (Caregiver)
DUTIES AND RESPONSIBILITIES
. Reporting and observing safety hazards and conditions of clients to care
manager
and supervisor in timely manner.
. Helps with bathing, dressing and grooming
. Help the client use the restroom, wash his hands, maintain personal
hygiene or eat and drink.
. Do other duties such as planning and preparing meals
. Do some housekeeping.
. Able to perform delegated tasks instructed by the Care Manager.
. Responsible for other duties as assigned.
Skills and Knowledge
. KNOWLEDGE IN WINDOWS 2003 SERVER ADMINISTRATION
. Knowledge in Computer and Internet Connection Sharing/Network Technology
. Troubleshooting skills in Desktop and Notebook PCs.
. Understanding Network components for LAN connectivity
. Extensive experience with Microsoft products and Operating Systems such
as Microsoft Office Suite
(MS Office 2003/2007/2010, Excel, PowerPoint etc.) and Microsoft
Windows Applications.
. Basic knowledge in Adobe Photoshop CS3
. Ability to retrieve virus' infected files and deleted documents.
.Typing and encoding skills.
. Ability to read specs, schedules, job duties, and safety information.
. Ability to communicate effectively with clients and co-workers.
. Analytical and problem-solving abilities, with keen attention to details.
. Self-motivated and directed, with the ability to effectively prioritize
and execute tasks in a high-pressure
environment.
. Experience working in a team-oriented, collaborative environment.
. Strong customer-service orientation.
. Fast-learner and very eager to learn new ideas.
Education
HIGHEST EDUCATION
Level : Vocational
Diploma
Field of Study : Computer
Technology/Information Technology
Major : Data
Communication & PC Troubleshooting
Name of Institution: Asian Institute of
Computer Studies
Location : Fairview, Quezon
City, Philippines
Date Graduated : April, 1999
PERSONAL PARTICULARS
Age : 37years old
Date of Birth : 04 December,1977
Nationality : Filipino
Gender : Male
CHARACTER REFERENCES
Ms. Rona Amor Maluya
Collection Officer
IBM Philippines
I hereby certify that the above information is true and correct to the best
of my knowledge and belief.
Jomar B. Mabborang
Applicant
Contact this candidate