Regional manager, customer service, technical support

SARRA B. GARROVILLAS

** ****-**** ****** ******** San Isidro

Tanay Rizal 1980

Tel. No.:4541766

Cell No.: 092********/ 093********

Email add: *******************@*****.***

PERSONAL SUMMARY

A well presented, well mannered and articulate Selling Manager with

extensive experience of performing diagnostics and resolving a customer's

concerns, queries, e-mail and one to one. Having a proven track record of

successfully finding the root causes of problems, resolving them or

forwarding suggestions for improvements. A problem solver who enjoys a

challenge and can work well under pressure and who possesses strong

customer service skills, good communication skills and attention to detail.

A responsible Selling Manager with the ability to decide and handle

subordinates well for the better result of the Department's sales.

Areas of expertise:

Customer Service

Addressing customer concerns

Technical Support

Decision making

Manpower scheduling

Motivating subordinates

Leadership

TRAINING AND WORK EXPERIENCE(S)

Selling Department Manager SM Fairview

Children's Fashion

Management Corporation Feb. 24,

2011- up to present

Department Head Robinsons Incorporated

Robinsons Department Store Metroeast

July 4,2009- Jan.31,

2011

Customer Care Specialist IBM Daksh Business Process Services Phils.

UP Ayala Techno Hub Philcoa

Commonwealth, Quezon City

July '08 - Apr. '09

Customer Service Representative Teleperformance

Shaw Boulevard

Ortigas extension, Mandaluyong City

Mar'08- June '08

Technical Support Representative Teletech Cainta

2nd Flr. Robinsons Bldg. Cainta

Rizal

March '07 - June '07

Administrative Officer G & L Security and Allied

Services

4 - A Leoncio Building National Road

Brgy. San Juan Ilog Pugad

Taytay, Rizal

June 2003 - 2006

Cashier Crew Cindy's Hamburgers Inc.

1983-1985 C.M. Recto Ave.,

Sampaloc, Manila

Nov. '98 - Mar. '99

Cashier Crew Kentucky Fried Chicken

P. Tuazon Cubao,

Quezon City

Apr.20 '99 - Aug.20 '99

Cashier Crew Jollibee Foods Corp.

SM Cubao Food Court

2000

SEMINAR(S) ATTENDED:

Service Excellence Seminar Jollibee Foods Corp. Building

Ortigas City

June 18, 2000

Security Management Seminar PNCO Center, Camp Crame

Quezon City

Sept. 19 - 20, 2007

Effective Business Conversation GBF Learning and Devt. Center Pasig

City

June 28-29, 210

Grammar Essentials in Business Communication GBF Learning and Devt.

Center Pasig city

EDUCATION:

NATIONAL COLLEGE OF BUSINESS AND ARTS

Bachelor of Science in Business Administration

Major in MANAGEMENT

2003-2007

PERSONAL INFORMATION:

Birth Date : January 14, 1981

Birth Place : Quezon City

Citizenship : Filipino

Religion : Roman Catholic

Height : 5'2"

Weight : 58 kgs.

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