Customer Service Sales,Marketing,Managing

Cristian Posada

*** ******** ** • Harbor City, CA 90710 • 323-***-**** • *************@*****.***

A dependable and well-organized Manager and Customer Service Professional with the right personality,

technological knowledge, and experience to manage operations by providing employees the direction they need

to succeeds and giving customers thorough information to ensure their continued business and support.

Key Competencies

• Timely and Well-Organized • Fluent in Spanish Language • Customer Service Standards

• Sales Team Building • Promotion and Up-Sales • Sales Generating and

Outreach

• Teamwork Strategies • MS Office & Logistics Software • Math Skills and Billing Concepts

• Productivity and Efficiency • Social Media for Sales • Employee Orientation and Training

Experience

Door Dash, Los Angeles, CA 10/2014 – Present

Deliver Driver

• Provide excellent customer service and delivery to a high-end customer base.

• Process orders through a cellphone application. Maintain professional relationships with restaurant staff.

• Pick-up food orders according to specific company and customer instructions for residences and businesses.

• Follow policies and instructions to ensure orders are correct and customer is fully satisfied with the service.

• Keep company and customers up to date at an instant on meal availability at restaurants throughout the route.

• Maintain appropriate appearance for high-end social settings at restaurants and other venues.

Chipotle Mexican Grill, Torrance, CA 12/2013 – 07//2014

Kitchen Manager

• Ensured food quality and taste by grilling meats, sautéing vegetables and following kitchen procedures.

• Ordered the food and trained others to become future kitchen managers.

• Ensured the quality and safety of food and made sure the kitchen was clean, organized and well stocked.

• Monitoring food waste and inventory levels, and resolving food quality issues

• Monitored kitchen equipment and ensured functionality; making sure equipment was repaired

• Trained and developed crew members, to help them learn to become future Kitchen Managers.

• Developed a strong team dynamic between back of house Crew and front of house Crew

• Communicated with Crew members effectively in order to ensure great customer service and throughput

• Filled-out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)

Ross Dress For Less, Los Angeles, CA 07/2011 – 12/2013

Front-end Supervisor

• Communicated customer inventory needs to the back-end supervisor.

• Ensured that retail products were stocked, store displays were appealing and team members worked well..

• Hired and trained new employees. Maintained work records and planned weekly work schedules.

• Responded to customer inquiries, orders and complaints and performed monthly inventory checks.

• Used excellent communication skills and superior teamwork and management skills to direct staff, implement

store policies and serve customers.

Education

• Los Angeles Conservation Corps., General Education

• Los Angeles City College, Multiple Courses in Associates Degree Program

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