Store Manager

Kathleen Ryan

** ***** **** ******, ** *****

Cell: 732-***-****

********@***.***

Summary:

Experienced retail management professional versed in all aspects of running

a high-end store including opening & closing procedures, banking, visual

standards, recruiting and team development. Strengths include building

relationships with clients as well as within the company and realizing the

value of teamwork to achieve success.

Highlights:

. Business/financial acumen

. Team development

. District leader

. Strategic focus

Professional Experience:

Ann Taylor November 2014 - present

Sales Associate

. Customer service

. Visual standards/Sales floor maintenance

Jones New York July 2002 - February 2014

Store Manager

Accomplishments:

. Advanced to Store Manager position from PT Associate within two years

. Multiple Store Manager, overseeing two locations to develop talent and

drive business

. STARR Manager, traveling within the district to impact sales and coach

store teams to enhance the customer experience

. Training Manager, responsible for coaching on boarding Store Managers

and educating management teams within the region on use of new POS

system

. Highest dollar increase to LY 2011, highest KPI increase in the

company Q1 2012, second highest volume in the District for 2012.

. Created and implemented a client outreach strategy, holding team

accountable for top results

. Five time Associate of the Quarter, numerous client letters in regard

to outstanding customer service provided

. Developed a results driven team and a strong Assistant Manager who

could independently run the store to company expectations

. Led team to top results

Additional Experience:

Barnes & Noble November 2005 - October 2008

Bookseller:

. Trained in all departments throughout the store to assist customers

with requests

. Responsible for cash drawer funds and close out balance

PTA President 1994 - 1996

. Highest funds generated to date

. Major upgrade of computer lab

. Science labs became a reality for Middle School grades

. Created a Marketing Chairperson position, improving enrollment

. Developed a "Can Do" board to accomplish the task at ha

Education:

High School Graduate

Liberal Arts coursework

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