Technical Support Engineer

Bruce T Pearson Jr 727-***-**** **********@*******.***

Bruce T Pearson Jr

IT Professional

727-***-**** – **********@*******.***

Over 20 years of results-oriented experience in the IT profession with extensive background in computer hardware maintenance, client and server administration, and IT management, as well as extensive knowledge of the highly confidencial needs of the Healthcare Industry.

Experience

MULTIPLAN

2011 – present

IHP ADMINISTRATOR/DESKTOP SUPPORT III

Assist approximately 750 employees via phone and email with technical support and requests including: troubleshot all hardware and software for on-site and remote employees, support of all IHP legacy SQL db’s and applications, and assisted in the migration of new acquisitions of new offices within the company. Seven years combined experience with IT security and encryption within HIPPA guidelines.

INTEGRATED HEALTH PLAN(IHP)

2005 – 2011

IT ADMINISTRATOR

Administrated and supported the IT needs of the company which included: full desktop support, software support, administrated MS SQL and server maintenance(local and hosted). Set up and fully administrated the company’s email server with email proxy filter and spam filters. Developed the company’s .COM website and deployed the site on the hosted dedicate server with a .NET framework. Constructed FTP server using WS_FTP Server and a web FTP client front end using SSL. Also planned and purchased the IT needs for the company.

SUNBELT SOFTWARE

2005 – 2005

BUSINESS TECHNICAL SUPPORT ENGINEER

As a temporary transition position, assisted end users of Sunbelt Software including ; CounterSpy Enterprise, iHateSpam SE and GE, ServerVision, DoubleTake, LanHound, and Sunbelt Network Security Inspector. Also Provided Tier 2 technical support requiring working knowledge of MS Exchange, various releases of MS OS, Active Directory, infrastructures and firewalls. Averaged about 30-40 tickets daily.

DANKA

2001 - 2005

IT HELPDESK SENIOR LEVEL

Assisted employees with technical support and processed employee requests via phone and email. Supported all computer equipment and software. This includes full support for Lotus Notes R4.5 and R5, Oracle 8i, all Microsoft office, and AT&T Global Network Client. Hardware support is with IBM desktop Netvistas and IBM Thinkpads. 2nd level technician supporting 1st level helpdesk technician. Worked closely with the 3rd level desktop support group, Production support group and Network Operations group on escalated problems. Assisted the CTS group with new hire deployment tickets. Daily duties include escalations from 1st level Helpdesk and other IT groups.

JABIL CIRCUIT

2000 - 2001

APPLIATION SUPPORT SPECIALIST/GLOBAL HELPDESK

Provided Application Support Specialist; B2B Integration Team administrating and supporting multiple applications consisting of Peregrine (Extricity) Alliance, SIS, and CIS. Also built, configured and maintained the servers for these applications. Provided after hour support for these applications and their servers. Global Helpdesk Team Lead; Assisted employees with technical support and processed employee requests via phone and email. Created and administrated NT users and groups, along with setting home directories, local and group policies. Monitored network and various business systems globally.

EDUCATION

DMS Training School

2001

COARSE TRAINING FOR MCSA AND A+

Completed coarse training.

UNIVERSITY OF CENTRAL FLORIDA

1995 – 1997

SCHOOL OF ENGINEERING

Studied mechanical engineering.

HILLSBOROUGH COMMUNITY COLLEGE

1992 – 1994

LIBERAL ARTS

Associates of Arts.

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